We seek an enthusiastic, customer-centric individual with a background in business travel, group sales, and event/conference/SMERF to join our sales team at McCormick of Millennium Hotels & Resorts. The Sales Manager will handle proactive and reactive sales activities, adopting a total account management approach. This is an excellent opportunity for an individual wanting to expand their sales experience across multiple market segments and different customer groupings.
Keys to success:
- Work with the hotel management team to determine key needs for the business
- Identify opportunities and implement sales actions to address needs, developing new group, catering & transient business opportunities for hotel
- Develop existing client relationships to increase production from existing accounts
- Total account management of assigned account portfolio
Roles & responsibilities
- Research the market to identify potential companies and business opportunities for the hotel, making the most out of the market intelligence available (i.e., Agency360, Knowland, Cvent Sales Navigator)
- Manages assigned accounts, ensuring the potential for the hotel is identified and actions are implemented to secure business from these accounts; creates Account Development Plans for top 10 accounts.
- Conduct twenty-five sales appointments per week, which can be a combination of sales calls and face-to-face appointments (visits, site inspections, entertainment, networking)
- Develop relationships with all levels of client base, from bookers up to senior management
- Meet with existing and potential clients and carry out site inspections in an engaging and professional manner
- Follow-up- up on sales inquiries promptly and focus on achieving a high level of conversion to definite business
- Respond to client inquiries, including contract rates requests (RFPs), group rates, and general inquiries across all channels (i.e. Lanyon, Cvent, MeetingBroker, email, direct),
- Check availability for group inquiries, consult with revenue for pricing, and prepare and send out sales proposals in a timely manner
- Issue contract to the client upon confirmation, follow-up for signed return and deposit
- Meet with the client to discuss the final details of the group/meeting/event
- Issue BEO and distribute to relevant hotel team members (in some cases)
- Maintain bookings, contacts, and activities records up to date in Delphi
Job Requirements
- Excellent customer service and communications skills, solution-driven
- Ability to work independently with little supervision and self-starter
- Knowledge of working with Delphi FDC System (highly desirable)
- Manage challenging situations in a calm and professional manner
- Ability to assess and process information accurately, including essential mathematical calculations
Education:
College/university degree desired, or a combination of education and relevant work experience that provides the required knowledge, skills, and abilities
Experience:
- 2+ years in a Sales capacity
- 1+ years working in a hotel
- Delphi FDC experience would be a benefit
- Local Market experience preferred
Perks
- Sales incentive
- Tuition Reimbursement
- Paid Holidays
- Employee discounts in 140 hotels worldwide
- 401(K) Matching
- Family Medical Leave
- Flexible Spending Account (FSA)
- Paid Sick Days
- Health Medical, Dental, and Vision Benefits
- Life & Disability Insurance
About Millennium Hotels and Resorts
Millennium Hotels and Resorts (MHR) is the global brand of Millennium & Copthorne Hotels Limited (M&C), a global hotel company that owns, manages, and operates over 145 hotels across some 80 locations. It has several distinct hotel brands, including Grand Millennium, Millennium, M Social, Copthorne, and Kingsgate, throughout Asia, Europe, the Middle East, New Zealand, and the United States. Occupying the best locations in gateway cities around the world,
MHR has the perfect address for business and leisure travelers. M&C is the hotel arm of Singapore-listed global property company City Developments Limited and a member of the Hong Leong Group. Visit for more information.