Forward Air
Position: Endpoint Engineer
Job Description:
Forward Air, Inc. is seeking an End Point Engineer who is responsible for developing, deploying, testing, and supporting all user endpoint devices, including desktops, laptops, thin clients, Chromebooks, tablets, and creating application packages, maintaining, and deploying client OS images. The candidate will monitor performance and troubleshoot the overall network. The candidate will participate by conducting analysis of electronic media, packet capture, log data in support of enterprise level information security operations. The ideal candidate has a very strong understanding of core networking concepts, network monitoring, troubleshooting, and experience with meeting deadlines.
Core Responsibilities & Duties:
Perform implementation, administration, configuration, troubleshooting and maintenance within Windows OS and SCCM environments
Windows desktop OS, Windows Terminal Services, customization of features and deployment across enterprise
Create software packages via various methods including packaging for physical and virtual desktops (VDI) for automated unattended deployments
Leveraging automation to replace tedious administration tasks. On Windows, this includes PowerShell, SCCM and GPOs
Meet endpoint support and service delivery objectives through the design, development and delivery of custom solutions related to automation, monitoring, and application performance optimization
Oversee the deployment of security patches for operating system and desktop applications
Provide tier three support across the enterprise for issues related to the desktop OS and applications. Ensure all client requests and operational problems are updated/resolved within a timely manner
Maintain standardized system configurations across operating environments utilizing configuration management framework and automation
Packages applications for distribution via client management tools
Evaluate new products/services and provide effective solutions to meet client needs
Ability to identify and evaluate desktop OS and application solutions that enhance the security of the desktop environment, while balancing overall user experience and ease of use
Other duties as assigned
Qualifications:
Bachelor's Degree or 6 years of equivalent work experience
Minimum six year(s) of experience managing and supporting Windows desktop OS and managed endpoint administration at scale across an enterprise sized environment
Administration level skill set using Microsoft Intune, must have the ability to enroll and troubleshoot devices
Strong understanding of the Windows Desktop OS architecture, packaging, scripting, and automated deployment tools (SCCM, MDT, PowerShell), MS Office Suite, Active Directory, GPO, Citrix and Bitlocker administration
Experienced managing desktop environments using Microsoft technologies for user and computer management, software updates, application installations and environment monitoring
Experience with Windows Server, Windows Desktop OS and deployment in a large enterprise environment
Ensuring physical and virtual systems are compliant within required security standards
Passionate about delivering exceptional client experience and tier three support
Able to work independently in a fast-paced environment with ability to change priorities on the fly
Adheres to department and IT protocols, procedures, and service level agreements
Experience working with application deployment and packaging tools (Desktop Central and SCCM)
Working knowledge with scripting languages - PowerShell, VBScript, shell scripting/batch files
Strong diagnostic and root cause analysis skills
Skills:
Experience configuring and maintaining Layer2/3 Switches and Routers and building switch stacks
Experience with configuring and maintaining Cisco ASA firewalls
Experience with routing protocols (BGP, EIGRP, OSPF)
Experience with architecting and implementing cloud network infrastructure
Knowledge of network configurations for virtual platforms
Experience in IP Address management
Good time management skills and ability to meet deadlines
Good analytical, logical thinking and problem-solving skills
Strong understanding of the organization’s goals and objectives
Exceptional written and oral communication skills
Ability to present ideas in user-friendly language to non-technical staff and end users
Keen attention to detail
Proven analytical and problem-solving abilities
Ability to effectively prioritize and execute tasks in a high-pressure environment
Exceptional customer service orientation
Experience working in a team-oriented, collaborative environment
Forward Air is an Equal Opportunity employer.
#DC #IND
About Us
Since 1990, Forward Air has been a leading provider of ground transportation and related logistics services to the North American air freight and expedited LTL market. We offer surface shipping on an accelerated “time-definite” basis, delivering cargo at a specific time, but under less time-sensitive situations – supplying you with a cost effective, reliable alternative to air transportation. We work with companies of all sizes to develop tangible advantages and build the best products to meet your specific needs. Forward Air presents to the wholesale transportation community (logistics companies, freight forwarders, integrated air cargo carriers, passenger/ cargo airlines, and non-traditional shippers), a single-source provider that can deliver more supply chain services and a superior menu of choices. Throughout the years we have added supplementary lines to our linehaul service, such as full truckload operations (Truckload Services), final-mile coverage (Complete® Cartage), and an Airline Logistics program, and we will continue to expand our services to meet the changing needs and growth of our customer base.
Forward Air is structured to optimize both savings and service to our customers. Direct partnerships with owner-operators and other surface transportation providers, enable us to remain cost-competitive. The Forward Air network is designed with over 90 facilities located at or near major U.S. and Canadian airports, 12 regional sort centers and over 300 beyond points (secondary airports provided through our Complete Cartage service), creating one of the most comprehensive linehaul networks in the industry.
Ranked 3rd in Newsweeks 2022 "Americas Most Trustworthy Companies (https://www.newsweek.com/americas-most-trustworthy-companies-2022/transport-logistics-packaging) " publication
About the Team
Job Description:
Forward Air, Inc. is seeking an End Point Engineer who is responsible for developing, deploying, testing, and supporting all user endpoint devices, including desktops, laptops, thin clients, Chromebooks, tablets, and creating application packages, maintaining, and deploying client OS images. The candidate will monitor performance and troubleshoot the overall network. The candidate will participate by conducting analysis of electronic media, packet capture, log data in support of enterprise level information security operations. The ideal candidate has a very strong understanding of core networking concepts, network monitoring, troubleshooting, and experience with meeting deadlines.
Core Responsibilities & Duties:
Perform implementation, administration, configuration, troubleshooting and maintenance within Windows OS and SCCM environments
Windows desktop OS, Windows Terminal Services, customization of features and deployment across enterprise
Create software packages via various methods including packaging for physical and virtual desktops (VDI) for automated unattended deployments
Leveraging automation to replace tedious administration tasks. On Windows, this includes PowerShell, SCCM and GPOs
Meet endpoint support and service delivery objectives through the design, development and delivery of custom solutions related to automation, monitoring, and application performance optimization
Oversee the deployment of security patches for operating system and desktop applications
Provide tier three support across the enterprise for issues related to the desktop OS and applications. Ensure all client requests and operational problems are updated/resolved within a timely manner
Maintain standardized system configurations across operating environments utilizing configuration management framework and automation
Packages applications for distribution via client management tools
Evaluate new products/services and provide effective solutions to meet client needs
Ability to identify and evaluate desktop OS and application solutions that enhance the security of the desktop environment, while balancing overall user experience and ease of use
Other duties as assigned
Qualifications:
Bachelor's Degree or 6 years of equivalent work experience
Minimum six year(s) of experience managing and supporting Windows desktop OS and managed endpoint administration at scale across an enterprise sized environment
Administration level skill set using Microsoft Intune, must have the ability to enroll and troubleshoot devices
Strong understanding of the Windows Desktop OS architecture, packaging, scripting, and automated deployment tools (SCCM, MDT, PowerShell), MS Office Suite, Active Directory, GPO, Citrix and Bitlocker administration
Experienced managing desktop environments using Microsoft technologies for user and computer management, software updates, application installations and environment monitoring
Experience with Windows Server, Windows Desktop OS and deployment in a large enterprise environment
Ensuring physical and virtual systems are compliant within required security standards
Passionate about delivering exceptional client experience and tier three support
Able to work independently in a fast-paced environment with ability to change priorities on the fly
Adheres to department and IT protocols, procedures, and service level agreements
Experience working with application deployment and packaging tools (Desktop Central and SCCM)
Working knowledge with scripting languages - PowerShell, VBScript, shell scripting/batch files
Strong diagnostic and root cause analysis skills
Skills:
Experience configuring and maintaining Layer2/3 Switches and Routers and building switch stacks
Experience with configuring and maintaining Cisco ASA firewalls
Experience with routing protocols (BGP, EIGRP, OSPF)
Experience with architecting and implementing cloud network infrastructure
Knowledge of network configurations for virtual platforms
Experience in IP Address management
Good time management skills and ability to meet deadlines
Good analytical, logical thinking and problem-solving skills
Strong understanding of the organization’s goals and objectives
Exceptional written and oral communication skills
Ability to present ideas in user-friendly language to non-technical staff and end users
Keen attention to detail
Proven analytical and problem-solving abilities
Ability to effectively prioritize and execute tasks in a high-pressure environment
Exceptional customer service orientation
Experience working in a team-oriented, collaborative environment
Forward Air is an Equal Opportunity employer.
#DC #IND
About Us
Since 1990, Forward Air has been a leading provider of ground transportation and related logistics services to the North American air freight and expedited LTL market. We offer surface shipping on an accelerated “time-definite” basis, delivering cargo at a specific time, but under less time-sensitive situations – supplying you with a cost effective, reliable alternative to air transportation. We work with companies of all sizes to develop tangible advantages and build the best products to meet your specific needs. Forward Air presents to the wholesale transportation community (logistics companies, freight forwarders, integrated air cargo carriers, passenger/ cargo airlines, and non-traditional shippers), a single-source provider that can deliver more supply chain services and a superior menu of choices. Throughout the years we have added supplementary lines to our linehaul service, such as full truckload operations (Truckload Services), final-mile coverage (Complete® Cartage), and an Airline Logistics program, and we will continue to expand our services to meet the changing needs and growth of our customer base.
Forward Air is structured to optimize both savings and service to our customers. Direct partnerships with owner-operators and other surface transportation providers, enable us to remain cost-competitive. The Forward Air network is designed with over 90 facilities located at or near major U.S. and Canadian airports, 12 regional sort centers and over 300 beyond points (secondary airports provided through our Complete Cartage service), creating one of the most comprehensive linehaul networks in the industry.
Ranked 3rd in Newsweeks 2022 "Americas Most Trustworthy Companies (https://www.newsweek.com/americas-most-trustworthy-companies-2022/transport-logistics-packaging) " publication
About the Team