Who are you:
My client is looking for an experienced Service Manager to help oversee the Service department. Looking for an individual who exudes positive energy, has a stellar work ethic, is proactive, and leads by example. This individual must have great customer service skills as customer satisfaction is a must and part of our company culture. Auto industry and plumbing supply transitions over well but open to other candidates who feel their skillset could be a great fit!
What you will be doing
- Departmental Payroll
- Staff Scheduling, Oversight
- Delegation of Inventory and EPASS Reporting review & delegation
- Communication and supervision of the assistant service manager to ensure proper support
- Communication with customers via Package AI (online chat), email and phone
- Essential Functions:
- Communication with customers to provide an elevated customer experience; management of staff to support this experience.
Our ideal candidate has:
- Education: Bachelor's degree in a relevant field, such as Engineering, Technical Management, or Business Administration, preferred; equivalent technical certifications or substantial experience in technical service leadership will be considered.
- Experience: Minimum of 5 years in management roles within the service industry, including at least 3-5 years in a leadership or management position.
- Proven experience in project management, training development, and technical systems implementation.
- Strong organizational, analytical, and cross-departmental communication skills.
- Demonstrated ability to develop and lead high-performance technical teams, with a track record of fostering continuous improvement and operational excellence.
About our client:
Established in 1983, our client is family owned and operated. Across 4 locations, our client has been serving the Cape & Martha's Vineyard for over 40 years featuring a wide range of products including Sub-Zero/Wolf, Bosch, Thermador, GE, Samsung, Miele, LG, Speed Queen, Electrolux and more. Our partner services everything they sell and pride themselves in delivering the best product and customer service possible. Our culture fosters a positive and supportive environment, empowering team members to excel in their roles, both personally and professionally.
Additional information:
- 75k-80k annual salary, depending on experience
- Healthcare
- 401k match
- Vacation and Sick Time
- PTO