Cambridge Associates
THE FIRM
We are a global investment firm that works with endowments, foundations, pensions, private clients, healthcare systems, and other institutional investors to implement and manage custom investment portfolios that aim to generate outperformance and maximize impact on the world.
With 50+ years of institutional investing experience, we have helped shape and implement investment best practices and built strong global investment networks with the purpose of driving outperformance for clients. We deliver a range of portfolio management services, including outsourced CIO, non-discretionary portfolio management, staff extension, and asset class mandates.
Cambridge Associates maintains offices in major financial centers across the globe, with headquarters in Boston, MA. With over 1,400 employees, we select our colleagues with great attention to their potential to become a valuable member of a collaborative, intelligent and hard-working team.
THE TEAM
The Desktop Support team provides on-site and remote technical assistance and support related to hardware, software, and audio visual (AV) for colleagues across all 12 offices globally. The team’s vision is to be a first-class global provider of support services by delivering an exceptional customer experience which anticipates needs, provides guidance and works to resolve technology issues for CA staff. The team collaborates with other IT teams to ensure seamless integration and operation of technology across the organization. Desktop Support manages the installation and configuration of hardware and software in addition to being responsible for the ongoing maintenance, upgrades and issuing mobile devices; the team also supports A/V technologies throughout the enterprise.
The Desktop Support Analyst role is an exciting opportunity for candidates interested in contributing to, and continuing the high standard for service and support. There will be great opportunities to develop an excellent professional skill set and interact with various internal IT and enterprise groups across all levels.
JOB RESPONSIBILITIES
Technology Management:
Configure, deploy, maintain, and troubleshoot hardware, including workstations, laptops, printers, mobile devices, phones, and meeting room equipment, with the highest standard of service and support. Incident Management:
Diagnose and resolve issues related to CA hardware, software, CA business applications, operating systems and Citrix (VDI) to ensure smooth operations. Record, track, and report on all customer incidents through to completion. Request Fulfillment:
Coordinate, manage and complete tasks and requests, including new hire onboarding, access provisioning, and hardware upgrades. Audio-Visual Support:
Provide troubleshooting and support for audio-visual and video conference meetings via Microsoft Teams, Webex and Zoom for both internal and external meetings, to prevent and minimize disruptions. Coordinate and support department and firmwide meetings and events. Inventory Maintenance:
Maintain and update the hardware inventory for end-user devices on-site, ensuring accurate tracking and availability of equipment. Collaboration and Improvement:
Collaborate with IT and cross-functional teams. Coordinate and interact with third parties and vendors, contribute to projects, initiatives and pilot programs for service improvements, and share knowledge and best practices with colleagues. QUALIFICATIONS AND EXPERIENCE Ability to execute tasks and build relationships. Excellent problem and decision-making skills. Flexible and open to changing priorities and managing multiple tasks simultaneously. Strong communication skills – both written and verbal. Experience with Windows 10, LAN/WAN, Ethernet, PC Hardware, iOS Support, Active Directory, VC/AV Support, and Citrix environments; advanced proficiency in Microsoft Office, Adobe Acrobat, and ServiceNow preferred. Ability to be flexible and willing to work evenings/weekends if necessary. Genuine passion for customer service and an interest in emerging technologies. BA/BSC degree in Technology and/or Business preferred. ITIL Foundation Level preferred. MCSA and/or A+ completed or in progress preferred. Windows 10 Certification preferred. Want to learn more? Click
HERE
to learn more about how Cambridge Associates
lives our firm values
every day. Click
HERE
to learn more about Cambridge Associates
invests in diversity and inclusion. Click
HERE
to learn more about our commitment to
Corporate Social Responsibility . Equal Opportunity Employment: The firm is committed to the concept and practice of equal employment opportunity and will not discriminate against any employee or applicant on the basis of race, color, religion, age, sex, national origin, sexual orientation, gender identity, disability, or veteran status. It is expected that all employees will follow a similar policy toward their co-workers.
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Configure, deploy, maintain, and troubleshoot hardware, including workstations, laptops, printers, mobile devices, phones, and meeting room equipment, with the highest standard of service and support. Incident Management:
Diagnose and resolve issues related to CA hardware, software, CA business applications, operating systems and Citrix (VDI) to ensure smooth operations. Record, track, and report on all customer incidents through to completion. Request Fulfillment:
Coordinate, manage and complete tasks and requests, including new hire onboarding, access provisioning, and hardware upgrades. Audio-Visual Support:
Provide troubleshooting and support for audio-visual and video conference meetings via Microsoft Teams, Webex and Zoom for both internal and external meetings, to prevent and minimize disruptions. Coordinate and support department and firmwide meetings and events. Inventory Maintenance:
Maintain and update the hardware inventory for end-user devices on-site, ensuring accurate tracking and availability of equipment. Collaboration and Improvement:
Collaborate with IT and cross-functional teams. Coordinate and interact with third parties and vendors, contribute to projects, initiatives and pilot programs for service improvements, and share knowledge and best practices with colleagues. QUALIFICATIONS AND EXPERIENCE Ability to execute tasks and build relationships. Excellent problem and decision-making skills. Flexible and open to changing priorities and managing multiple tasks simultaneously. Strong communication skills – both written and verbal. Experience with Windows 10, LAN/WAN, Ethernet, PC Hardware, iOS Support, Active Directory, VC/AV Support, and Citrix environments; advanced proficiency in Microsoft Office, Adobe Acrobat, and ServiceNow preferred. Ability to be flexible and willing to work evenings/weekends if necessary. Genuine passion for customer service and an interest in emerging technologies. BA/BSC degree in Technology and/or Business preferred. ITIL Foundation Level preferred. MCSA and/or A+ completed or in progress preferred. Windows 10 Certification preferred. Want to learn more? Click
HERE
to learn more about how Cambridge Associates
lives our firm values
every day. Click
HERE
to learn more about Cambridge Associates
invests in diversity and inclusion. Click
HERE
to learn more about our commitment to
Corporate Social Responsibility . Equal Opportunity Employment: The firm is committed to the concept and practice of equal employment opportunity and will not discriminate against any employee or applicant on the basis of race, color, religion, age, sex, national origin, sexual orientation, gender identity, disability, or veteran status. It is expected that all employees will follow a similar policy toward their co-workers.
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