Howard Building Corporation
IT Desktop Support (Part-time)
Howard Building Corporation, Costa Mesa, California, United States, 92626
Job Type
Part-time
Description
Job Summary:
We are seeking a detail-oriented and customer-focused
Part-Time Entry-Level IT Desktop Support Technician
to join our IT team. This role is responsible for providing technical assistance to employees, troubleshooting hardware and software issues, and supporting Microsoft 365 applications. The ideal candidate is eager to learn, has a problem-solving mindset, and enjoys helping others with technology-related concerns.
Key Responsibilities:
Provide first-level technical support to employees via phone, email, and in-person assistance. Troubleshoot and resolve hardware and software issues related to desktops, laptops, printers, and other peripherals. Support Microsoft 365 applications, including Outlook, Teams, SharePoint, OneDrive, and Office apps. Assist with user account management, including password resets, permissions, and access requests in Microsoft Entra ID (Azure AD). Install, configure, and update operating systems, applications, and security patches. Document technical issues, solutions, and procedures in the IT helpdesk system. Set up and configure new employee workstations, ensuring proper installation of required software and hardware. Provide basic network and connectivity troubleshooting, including Wi-Fi and VPN support. Assist with IT asset inventory management and tracking. Escalate unresolved issues to higher-level support teams when necessary. Educate employees on IT best practices and security guidelines. Requirements
Qualifications & Skills:
Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent hands-on experience). Basic understanding of Microsoft 365 products and Windows operating systems. Familiarity with troubleshooting hardware, software, and network-related issues. Strong problem-solving skills with a customer-service-oriented approach. Ability to communicate technical information to non-technical users. Eagerness to learn and grow in a dynamic IT environment. Experience with IT ticketing systems (preferred but not required). Certifications such as CompTIA A+ or Microsoft 365 Fundamentals (a plus).
Salary Description
$22-$28/ hour DOE
Part-time
Description
Job Summary:
We are seeking a detail-oriented and customer-focused
Part-Time Entry-Level IT Desktop Support Technician
to join our IT team. This role is responsible for providing technical assistance to employees, troubleshooting hardware and software issues, and supporting Microsoft 365 applications. The ideal candidate is eager to learn, has a problem-solving mindset, and enjoys helping others with technology-related concerns.
Key Responsibilities:
Provide first-level technical support to employees via phone, email, and in-person assistance. Troubleshoot and resolve hardware and software issues related to desktops, laptops, printers, and other peripherals. Support Microsoft 365 applications, including Outlook, Teams, SharePoint, OneDrive, and Office apps. Assist with user account management, including password resets, permissions, and access requests in Microsoft Entra ID (Azure AD). Install, configure, and update operating systems, applications, and security patches. Document technical issues, solutions, and procedures in the IT helpdesk system. Set up and configure new employee workstations, ensuring proper installation of required software and hardware. Provide basic network and connectivity troubleshooting, including Wi-Fi and VPN support. Assist with IT asset inventory management and tracking. Escalate unresolved issues to higher-level support teams when necessary. Educate employees on IT best practices and security guidelines. Requirements
Qualifications & Skills:
Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent hands-on experience). Basic understanding of Microsoft 365 products and Windows operating systems. Familiarity with troubleshooting hardware, software, and network-related issues. Strong problem-solving skills with a customer-service-oriented approach. Ability to communicate technical information to non-technical users. Eagerness to learn and grow in a dynamic IT environment. Experience with IT ticketing systems (preferred but not required). Certifications such as CompTIA A+ or Microsoft 365 Fundamentals (a plus).
Salary Description
$22-$28/ hour DOE