CORA Physical Therapy
Technical Support Agent
Ignite Your Career With CORA!
As a Technical Support Agent, you will provide first-level support for software,hardware, and telecom issues for the field and corporate, serving as the primarytechnical point of contact.
This position is located at our Lima, OH Corporate office.
Who We Are:
CORA Physical Therapy provides a full range of outpatient services for clients with orthopedic problems, work-related injuries, sport injuries, and neuromuscular and neurological conditions. Our community is built on the passion and experience of clinicians who embrace our commitment to
Treating Everyone Right .
What You'll Love About Us:
• Competitive Pay
• 7 paid annual holidays + PTO that grows with time
• Medical, dental, vision, disability, and life insurance
• Retirement & savings plan - 401K matching
• Leadership development programs: coaching, mentorship, and skill-building activities
• Tuition reimbursement
What You'll Need:
• High School Graduate, Associates Preferred
• 1-3 years of multi-tiered support experience
• Advanced understanding of PC's, peripherals and networking devices is required
• Experience in end-user technical support and troubleshooting preferred
• Possesses or working toward A+ or Network+ certifications or equivalent
What You'll Do:
• Maintain availability to provide first and some second-level support on all enterprise systems platforms
• Investigate appropriate areas of a potential problem and determine resolution; test and implement solutions
• Log all calls into the Service Desk system, either opening a new ticket or updating an existing ticket immediately upon ending the call
• Escalate technical support issues to vendors and second level support team following escalation procedures
• Update customers and tickets daily and resolve tickets as per the SLA of the ticket
• Ability to determine ticket priority based on standard operating procedure or input from the management
• Support end-users by maintaining desktop computers, mobile, peripherals, and other technology-related devices
• Support, diagnose, troubleshoot and resolve a myriad of end-user issues
• Support services for Microsoft related technologies
• Perform system audits and analysis to provide recommendations and enhance system functions
CORA Physical Therapy is an Equal Opportunity/Affirmative Action employer. We are committed to building a team that represents a variety of backgrounds, experiences, and perspectives.
Ignite Your Career With CORA!
As a Technical Support Agent, you will provide first-level support for software,hardware, and telecom issues for the field and corporate, serving as the primarytechnical point of contact.
This position is located at our Lima, OH Corporate office.
Who We Are:
CORA Physical Therapy provides a full range of outpatient services for clients with orthopedic problems, work-related injuries, sport injuries, and neuromuscular and neurological conditions. Our community is built on the passion and experience of clinicians who embrace our commitment to
Treating Everyone Right .
What You'll Love About Us:
• Competitive Pay
• 7 paid annual holidays + PTO that grows with time
• Medical, dental, vision, disability, and life insurance
• Retirement & savings plan - 401K matching
• Leadership development programs: coaching, mentorship, and skill-building activities
• Tuition reimbursement
What You'll Need:
• High School Graduate, Associates Preferred
• 1-3 years of multi-tiered support experience
• Advanced understanding of PC's, peripherals and networking devices is required
• Experience in end-user technical support and troubleshooting preferred
• Possesses or working toward A+ or Network+ certifications or equivalent
What You'll Do:
• Maintain availability to provide first and some second-level support on all enterprise systems platforms
• Investigate appropriate areas of a potential problem and determine resolution; test and implement solutions
• Log all calls into the Service Desk system, either opening a new ticket or updating an existing ticket immediately upon ending the call
• Escalate technical support issues to vendors and second level support team following escalation procedures
• Update customers and tickets daily and resolve tickets as per the SLA of the ticket
• Ability to determine ticket priority based on standard operating procedure or input from the management
• Support end-users by maintaining desktop computers, mobile, peripherals, and other technology-related devices
• Support, diagnose, troubleshoot and resolve a myriad of end-user issues
• Support services for Microsoft related technologies
• Perform system audits and analysis to provide recommendations and enhance system functions
CORA Physical Therapy is an Equal Opportunity/Affirmative Action employer. We are committed to building a team that represents a variety of backgrounds, experiences, and perspectives.