DecisionPoint Corporation
Computer Support Administrator (CSA) DCRIOS II
DecisionPoint Corporation, New York, New York, us, 10261
Overview
DecisionPoint is seeking an experienced
Computer Support Administrator
to join our team! This position is onsite at Joint Base San Antonio (JBSA). Duties & Responsibilities
Provide Tier 1 support for networks such as the Non-classified Internet Protocol Router Network (NIPRNet), the Secret Internet Protocol Router Network (SIPRNet), and the Joint Worldwide Intelligence Communications System (JWICS). Qualifications
Clearance Required: TS/SCI Degree and Years of Experience: Two (2) or more years’ experience related to Computer Support Technician (CST) support on similar networks to NIPRNet, SIPRNet, and JWICS. Required Certifications: Must have one of the following certifications: Security+, CND, or GICSP. Required Skills: Experience installing, relocating, configuring, troubleshooting, and repairing desktop computers, laptops, thin clients, and printers. Experience in updating, patching, and troubleshooting Microsoft Windows-based systems. Experience loading, configuring, and troubleshooting software applications. Must be responsive and able to interact with users - experience in a customer-facing role and excellent customer service skills. Must be self-motivated and able to perform with little to no supervision. Experience monitoring and responding to internal support requests submitted to the ticketing system and escalate irresolvable issues to the appropriate department for resolution. Preferred Skills/Qualifications: Experience working on Department of Defense (DoD) networks - USAF Standard Desktop Configuration (SDC). Experience using the Remedy & ServiceNow Ticketing System. Experience in tracing lines. Experience with Microsoft Windows Active Directory object creation, deletion, and attributes. Experience with administrative tasks in support of asset management such as notification of equipment location changes to the Equipment Custodian. Additional Requirements: May also need to pull cables to support the installation of new workspaces.
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DecisionPoint is seeking an experienced
Computer Support Administrator
to join our team! This position is onsite at Joint Base San Antonio (JBSA). Duties & Responsibilities
Provide Tier 1 support for networks such as the Non-classified Internet Protocol Router Network (NIPRNet), the Secret Internet Protocol Router Network (SIPRNet), and the Joint Worldwide Intelligence Communications System (JWICS). Qualifications
Clearance Required: TS/SCI Degree and Years of Experience: Two (2) or more years’ experience related to Computer Support Technician (CST) support on similar networks to NIPRNet, SIPRNet, and JWICS. Required Certifications: Must have one of the following certifications: Security+, CND, or GICSP. Required Skills: Experience installing, relocating, configuring, troubleshooting, and repairing desktop computers, laptops, thin clients, and printers. Experience in updating, patching, and troubleshooting Microsoft Windows-based systems. Experience loading, configuring, and troubleshooting software applications. Must be responsive and able to interact with users - experience in a customer-facing role and excellent customer service skills. Must be self-motivated and able to perform with little to no supervision. Experience monitoring and responding to internal support requests submitted to the ticketing system and escalate irresolvable issues to the appropriate department for resolution. Preferred Skills/Qualifications: Experience working on Department of Defense (DoD) networks - USAF Standard Desktop Configuration (SDC). Experience using the Remedy & ServiceNow Ticketing System. Experience in tracing lines. Experience with Microsoft Windows Active Directory object creation, deletion, and attributes. Experience with administrative tasks in support of asset management such as notification of equipment location changes to the Equipment Custodian. Additional Requirements: May also need to pull cables to support the installation of new workspaces.
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