Berklee College of Music
Online Audition Technical Support Assistant
Berklee College of Music, Boston, Massachusetts, us, 02298
In order to participate in Berklee Student Employment, a student must fulfill the following requirements:
Current student at Berklee College of Music or Boston Conservatory at Berklee.
Enrolled at least half-time in a degree, diploma, or certificate-seeking undergraduate or graduate program. Summer is the only semester in which a student can maintain employment without being enrolled. In this case, the student must be pre-registered for the upcoming fall semester. This exception does not apply to fall or spring semesters.
Have a valid United States Social Security Number (SSN).
Remain in "valid" Visa status as applicable.
A minimum 2.0 cumulative GPA. Students in their first semester can work, even though they do not have an official GPA until the completion of their first semester.
Federal Work Study student may apply.
In good disciplinary standing.
Must be located in the U.S.
For complete program details, please go to our website: www.berklee.edu/se. The Online Audition Support Assistant helps ensure that all Berklee College of Music applicants, attending an online audition and interview have a smooth experience. Under the direction of the Manager of Auditions Operations, this position will guide applicants in setting up their audio settings and sound in Zoom. This position will also troubleshoot applicant issues with Zoom's settings and help resolve any audio issues before the audition begins.
Essential Duties and Responsibilities
Greet each prospective student in the Zoom "lobby" and help them complete a sound check prior to the start of the audition.
Work 1-1 with applicants experiencing audio issues and resolve them in a way that will facilitate a positive audition experience for the applicant.
Advise auditionees using external microphones and/or audio interfaces to ensure that Zoom is the device output.
Use Berklee's recommended settings and protocols as a starting point, but must be comfortable coming up with creative solutions to solve Zoom/technical challenges.
Assist the online audition host and co-host with other duties as assigned
Schedule and Expectations
Online Auditions take place on select Mondays throughout the year from 8:00 AM to 6:00 PM. Successful applicants to this position must be able to commit to at least a morning or afternoon (8AM-1PM or 1PM-6PM) shift on Mondays. Online auditions also take place on select Thursday evenings from 7:00 PM to 1:00 AM for applicants living in the Asia/Pacific region.
Knowledge and Skills Required:
A strong desire to represent the Berklee College and Boston Conservatory community for prospective students and families.
Expert knowledge of and experience using Zoom for live musical performance
Familiarity with common audio interface and Digital Audio Workstation (DAW) technologies and ability to help users troubleshoot technical issues
A desire to identify creative solutions to technical challenges.
Prior experience with live EDI performance desirable, but not required.
Prior experience customer service and/or technical support.
Must be self-motivated, possess an entrepreneurial spirit, and have the ability to work independently.
Pay Rate: Student Worker 2
Hiring Manager: Destiny Wilkey
Current student at Berklee College of Music or Boston Conservatory at Berklee.
Enrolled at least half-time in a degree, diploma, or certificate-seeking undergraduate or graduate program. Summer is the only semester in which a student can maintain employment without being enrolled. In this case, the student must be pre-registered for the upcoming fall semester. This exception does not apply to fall or spring semesters.
Have a valid United States Social Security Number (SSN).
Remain in "valid" Visa status as applicable.
A minimum 2.0 cumulative GPA. Students in their first semester can work, even though they do not have an official GPA until the completion of their first semester.
Federal Work Study student may apply.
In good disciplinary standing.
Must be located in the U.S.
For complete program details, please go to our website: www.berklee.edu/se. The Online Audition Support Assistant helps ensure that all Berklee College of Music applicants, attending an online audition and interview have a smooth experience. Under the direction of the Manager of Auditions Operations, this position will guide applicants in setting up their audio settings and sound in Zoom. This position will also troubleshoot applicant issues with Zoom's settings and help resolve any audio issues before the audition begins.
Essential Duties and Responsibilities
Greet each prospective student in the Zoom "lobby" and help them complete a sound check prior to the start of the audition.
Work 1-1 with applicants experiencing audio issues and resolve them in a way that will facilitate a positive audition experience for the applicant.
Advise auditionees using external microphones and/or audio interfaces to ensure that Zoom is the device output.
Use Berklee's recommended settings and protocols as a starting point, but must be comfortable coming up with creative solutions to solve Zoom/technical challenges.
Assist the online audition host and co-host with other duties as assigned
Schedule and Expectations
Online Auditions take place on select Mondays throughout the year from 8:00 AM to 6:00 PM. Successful applicants to this position must be able to commit to at least a morning or afternoon (8AM-1PM or 1PM-6PM) shift on Mondays. Online auditions also take place on select Thursday evenings from 7:00 PM to 1:00 AM for applicants living in the Asia/Pacific region.
Knowledge and Skills Required:
A strong desire to represent the Berklee College and Boston Conservatory community for prospective students and families.
Expert knowledge of and experience using Zoom for live musical performance
Familiarity with common audio interface and Digital Audio Workstation (DAW) technologies and ability to help users troubleshoot technical issues
A desire to identify creative solutions to technical challenges.
Prior experience with live EDI performance desirable, but not required.
Prior experience customer service and/or technical support.
Must be self-motivated, possess an entrepreneurial spirit, and have the ability to work independently.
Pay Rate: Student Worker 2
Hiring Manager: Destiny Wilkey