Receptionist Job at Jones Lang LaSalle Incorporated in Cambridge

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

About this role –

Looking for a customer service career that combines your brilliant people skills with your enthusiasm about guest services? This JLL account presents a unique opportunity to deliver amazing guest experiences at one of the world’s best-known leading technology companies, with a global footprint, and local presence in Cambridge, MA. We’re looking for incredible individuals to create best-in-class reception & concierge experiences for employees, business clients, community members, and interview candidates. Be at the heart of our reputation for extraordinary guest services.

You’ll be the all-around experience expert, working with teams across the organization!

Core functions include:

• Enthusiastically welcome our guests, anticipate their needs, assist with arrival, office orientation, and departure - respond promptly with your personal spirit, however busy and whatever time of day!
• Create memorable experiences with a warm, welcoming personality.
• Take initiative to proactively address guest needs and answer questions.
• Share your personal passions and knowledge of the office services, spaces, and amenities available to guests and help them feel welcomed and productive.
• Collaborate with team members to communicate trends in guest services and develop best practices and streamlined processes that respond to guests’ needs.
• Enjoy multitasking at a fast pace while having an impeccable eye for detail to ensure accuracy and efficiency.
• Demonstrate confidence, professionalism, responsiveness, and exceptional customer service skills.

Additional responsibilities include:

• Track all visitors, including vendors, visiting employees and guests.
• Coordinate security access cards for employees and vendors.
• Welcome event guests and assist with printing visitor badges.
• Manage incoming and outgoing courier and other packages or mail as required.
• Support the annual management plan by accomplishing key performance indicators.
• Perform ad hoc facilities assignments as needed.

Sound like you? To apply you need to possess:

• Experience: Minimum 2 years previous customer service related experience.
• Flexibility: We look for flexibility and a positive attitude in managing shifting daily priorities and high volume of guests.
• People Person: The best part of serving others is creating experiences for them that go beyond the expected.
• Excellent Communicator: Providing amazing experiences requires the ability to communicate professionally and passionately. Fluency in English and the local language is required.
• Multi-tasker: Knows how to multitask while ensuring consistent and elevated guest experiences and accuracy.
• Technology and Tools: Proficient in a range of information technology tools and platforms.
• Minimal Physical Activity: Ability to perform minimal physical activity such as carrying small packages.

Location: On-site – Cambridge, MA

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.

Accepting applications on an ongoing basis until candidate identified.

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At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world.

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties.