Virginia Jobs
Title:
College Navigator
Agency:
Tidewater Community College
Location:
Portsmouth - 740
FLSA:
Exempt
Hiring Range:
$55,000-$65,000, commensurate w/ qualifications
Full Time or Part Time:
Full Time
Additional Detail
Job Description:
Tidewater Community College has served South Hampton Roads - both students and employers - for 50 years. It has grown from 1 campus into a regional educational and economic force. TCC is the largest provider of higher education and workforce services in Hampton Roads, enrolling nearly 28,000 students in 2019-20. Founded in 1968 as a part of the Virginia Community College System, Tidewater Community College (TCC) services South Hampton Roads with 4 campuses in Chesapeake, Norfolk, Portsmouth, and Virginia Beach, 7 regional centers and 2 important cultural institutions. The college had 3,203 graduates in 2019-2020, 40 percent of whom pursued degrees that would let them transfer to 4-year institutions. Of South Hampton Roads residents enrolled in higher education 36% enrolled at TCC. TCC's institutional accreditation is affirmed through 2027 by the Southern Association of Colleges and Schools Commission on Colleges.
The College Navigator will serve as a resource guide to prospective students and applicants through the use of the full range of institutional and community resources. Embrace a holistic model of care and using the case management approach to new student onboarding to keep the student engaged from the first point of contact through registration. The College Navigator will provide proactive outreach and support to applicants with the goal of making a positive impact on the college's enrollment. This position is designed to interact with applicants both in person and virtually to provide advising and support throughout the enrollment process .
Minimum Qualifications:
Knowledge and understanding of academic and workforce programs. Collaboration with recruiting and outreach staff, admissions and enrollment services staff, academic advisors, student affairs and academic deans, and other partners. Basic understanding of credit and non-credit program coordination processes, policies, rules, and regulations. Ability to maintain effective interpersonal relationships within the Division and with personnel from other College departments as well as third party. Proficiency with Microsoft Office products, typing, and web browsers. Excellent written and verbal communication skills. Ability to work in a congenial and professional manner with students, faculty, and staff. Understanding of and commitment to open-access community college philosophy. Culturally competent with experience working with diverse populations. Ability to multi-task and collaborate effectively as a member of a goal-oriented team. Ability to work evenings and weekends. Travel between campuses may be required. Demonstrated understanding of student assessment, education and career planning, registration, and retention principles and practices. Demonstrated ability to develop, collect, interpret, analyze, and manage data. Ability to work in an enterprise software environment (CRM) in which all activity is expected to be logged and tracked. Ability to deliver high-level customer service and maintain positive attitude in a high-volume service environment. Experience working with a variety of people in an advising capacity in an educational setting. Experience working in a high-volume customer service environment. Additional Considerations:
Experience working in a CRM environment.
College Navigator
Agency:
Tidewater Community College
Location:
Portsmouth - 740
FLSA:
Exempt
Hiring Range:
$55,000-$65,000, commensurate w/ qualifications
Full Time or Part Time:
Full Time
Additional Detail
Job Description:
Tidewater Community College has served South Hampton Roads - both students and employers - for 50 years. It has grown from 1 campus into a regional educational and economic force. TCC is the largest provider of higher education and workforce services in Hampton Roads, enrolling nearly 28,000 students in 2019-20. Founded in 1968 as a part of the Virginia Community College System, Tidewater Community College (TCC) services South Hampton Roads with 4 campuses in Chesapeake, Norfolk, Portsmouth, and Virginia Beach, 7 regional centers and 2 important cultural institutions. The college had 3,203 graduates in 2019-2020, 40 percent of whom pursued degrees that would let them transfer to 4-year institutions. Of South Hampton Roads residents enrolled in higher education 36% enrolled at TCC. TCC's institutional accreditation is affirmed through 2027 by the Southern Association of Colleges and Schools Commission on Colleges.
The College Navigator will serve as a resource guide to prospective students and applicants through the use of the full range of institutional and community resources. Embrace a holistic model of care and using the case management approach to new student onboarding to keep the student engaged from the first point of contact through registration. The College Navigator will provide proactive outreach and support to applicants with the goal of making a positive impact on the college's enrollment. This position is designed to interact with applicants both in person and virtually to provide advising and support throughout the enrollment process .
Minimum Qualifications:
Knowledge and understanding of academic and workforce programs. Collaboration with recruiting and outreach staff, admissions and enrollment services staff, academic advisors, student affairs and academic deans, and other partners. Basic understanding of credit and non-credit program coordination processes, policies, rules, and regulations. Ability to maintain effective interpersonal relationships within the Division and with personnel from other College departments as well as third party. Proficiency with Microsoft Office products, typing, and web browsers. Excellent written and verbal communication skills. Ability to work in a congenial and professional manner with students, faculty, and staff. Understanding of and commitment to open-access community college philosophy. Culturally competent with experience working with diverse populations. Ability to multi-task and collaborate effectively as a member of a goal-oriented team. Ability to work evenings and weekends. Travel between campuses may be required. Demonstrated understanding of student assessment, education and career planning, registration, and retention principles and practices. Demonstrated ability to develop, collect, interpret, analyze, and manage data. Ability to work in an enterprise software environment (CRM) in which all activity is expected to be logged and tracked. Ability to deliver high-level customer service and maintain positive attitude in a high-volume service environment. Experience working with a variety of people in an advising capacity in an educational setting. Experience working in a high-volume customer service environment. Additional Considerations:
Experience working in a CRM environment.