Skywire Networks
Skywire Networks/Xchange Telecom (https://skywirenetworks.com) is one of the fastest-growing Internet and Network Service Provider in Greater New York with more than 2,000 lit buildings, 50 neighborhood hubs and relays, and a near-net footprint exceeding 350,000. We serve Residential, Enterprise, Small Business, and Government with gigabyte data, mobile, and hosted solutions. Skywire Networks/Xchange Telecom addresses the problem of poor fiber density in NYC in a multitude of ways by leveraging various edge technologies, including Fiber and Fixed Wireless Access.
Skywire is focused on the customer, with a clear value on the team who delivers on our commitments, with an eye on the future.
Owned by Nova Infrastructure, (https://www.novainfrastructure.com), Skywire is amongst a portfolio that includes transportation, energy transition, digital, and other sectors.
Vice President, Operations (Commercial & Residential)
As the Vice President of Operations, you will own the leadership of Field Operations (installs, repair, and maintenance), Warehouse, Dispatch, Service Delivery, and Customer Care (tier 1 and 2, and technical support), at Skywire Networks/Xchange Telecom. This senior leader, reporting directly to an executive role, will be responsible for ensuring end-to-end service delivery that provides exceptional customer experience. The candidate must possess a depth of senior-level accountability and collaboration within the telecom segment, with a focus on optimizing operational efficiency and customer satisfaction.
Responsibilities
Strategic Leadership : Develop and execute operational strategies for your respective areas that align with Skywire Networks/Xchange Telecom's mission and growth objectives. Lead these teams to drive efficiency, scalability, and exceptional customer experiences. Operational Excellence : Oversee end-to-end service delivery, ensuring seamless processes across all involved functions. Ensure operational best practices are in place to optimize customer satisfaction, minimize delays, and ensure high-quality service. Team Development and Leadership : Recruit, mentor, and retain top talent across your respective areas. Foster a culture of continuous improvement and professional growth. Lead cross-functional teams to ensure alignment with business goals. Financial Management : Lead budgeting, forecasting, and long-term financial planning for your respective areas. Develop strategies to drive revenue growth while managing capital expenditures, cost of goods sold (COGS), and operational expenses (OPEX). Performance Analysis and KPIs : Establish and monitor key performance indicators (KPIs) for your respective areas to assess operational effectiveness. Utilize data-driven insights to implement corrective actions and drive continuous improvement in service delivery and customer experience. Cross-Functional Collaboration : Collaborate closely with sales, finance, and customer service teams to align operational strategies with business objectives. Participate in executive leadership meetings to provide insights and drive company-wide initiatives. Vendor and Partner Management : Cultivate relationships with third-party partners, vendors, and contractors. Negotiate contracts and service level agreements SLAs to ensure optimal service delivery and a cost-effective approach. Risk Management : Identify operational risks across your respective areas and develop mitigation strategies. Lead crisis management efforts to address service disruptions and maintain customer trust. Required Key Experience
Service provider executive in the Telecom industry. Operational strategy development and execution are paramount to the business, to create systems and processes with an organization that cares for growth, scale, and sustainability. Experience across end-to-end: Hand-off from Sales to Billing. Service delivery that optimizes the customer experience. Flawless execution leading teams, peers, and external parties. Technical knowledge of platform functionality, integration tools and applications, and service optionality. Brings hands-on expertise in one or more of the following functions: Dispatch, Installation, Repair & Maintenance. KPI understanding to track, monitor, report, and thorough analysis. Senior executive presence and effective communication. Private Equity portfolio company with interaction amongst Owners. Budget, forecast, and long-range plan work. Revenue Growth (gross and net) with cost strategy across capital, COGS, and OPEX. Excellent track record to hire, train, and develop with broadening and succession at the forefront. Internal team members. Third-party partners. Adherence with regulatory governance (Federal, State, Local). Critical Attributes
Customer-driven in plans, execution, and leadership. Solutions at the forefront of meeting the Customer needs and market demands. Ability to drive purpose and sense of urgency. Organized in thought, collaboration, and development. Decisive outcome after understanding and thorough analysis. Integrity and accountability. Professional and respectful approach to each interaction. Excellent written and verbal communication skills. Multi-task capability. Computer literate: Proficient in Word, Excel, PowerPoint, Salesforce, and other systems and applications that bring value to the role accountabilities and results. Preferred Experience
Service Provider to Residential, Commercial, and Government Customers. Executive in a highly competitive industry. Participant in board meetings, and interaction with Private Equity owners. Related Work Experience
Technical Operations experience: 8-10 Years Enterprise operational experience: 5 Years Project management experience: 5 Years Management experience: 5 Years Education
B.A. or B.S. Engineering, Mechanical Engineering, Business Administration, Management, or related field. Master of Science, or equivalent preferred. Six Sigma Certification, CTMP (Certified Telecom Management Professional), or relevant industry and vendor-specific certifications and training. Prior military experience welcomed. Benefits
Medical, Dental, Vision and Prescription Plans Flexible Spending Accounts Short- and Long-Term Disability Supplemental Life and AD&D 401(k) Retirement Savings Employee Assistance Program Time Off and Holidays
Skywire is focused on the customer, with a clear value on the team who delivers on our commitments, with an eye on the future.
Owned by Nova Infrastructure, (https://www.novainfrastructure.com), Skywire is amongst a portfolio that includes transportation, energy transition, digital, and other sectors.
Vice President, Operations (Commercial & Residential)
As the Vice President of Operations, you will own the leadership of Field Operations (installs, repair, and maintenance), Warehouse, Dispatch, Service Delivery, and Customer Care (tier 1 and 2, and technical support), at Skywire Networks/Xchange Telecom. This senior leader, reporting directly to an executive role, will be responsible for ensuring end-to-end service delivery that provides exceptional customer experience. The candidate must possess a depth of senior-level accountability and collaboration within the telecom segment, with a focus on optimizing operational efficiency and customer satisfaction.
Responsibilities
Strategic Leadership : Develop and execute operational strategies for your respective areas that align with Skywire Networks/Xchange Telecom's mission and growth objectives. Lead these teams to drive efficiency, scalability, and exceptional customer experiences. Operational Excellence : Oversee end-to-end service delivery, ensuring seamless processes across all involved functions. Ensure operational best practices are in place to optimize customer satisfaction, minimize delays, and ensure high-quality service. Team Development and Leadership : Recruit, mentor, and retain top talent across your respective areas. Foster a culture of continuous improvement and professional growth. Lead cross-functional teams to ensure alignment with business goals. Financial Management : Lead budgeting, forecasting, and long-term financial planning for your respective areas. Develop strategies to drive revenue growth while managing capital expenditures, cost of goods sold (COGS), and operational expenses (OPEX). Performance Analysis and KPIs : Establish and monitor key performance indicators (KPIs) for your respective areas to assess operational effectiveness. Utilize data-driven insights to implement corrective actions and drive continuous improvement in service delivery and customer experience. Cross-Functional Collaboration : Collaborate closely with sales, finance, and customer service teams to align operational strategies with business objectives. Participate in executive leadership meetings to provide insights and drive company-wide initiatives. Vendor and Partner Management : Cultivate relationships with third-party partners, vendors, and contractors. Negotiate contracts and service level agreements SLAs to ensure optimal service delivery and a cost-effective approach. Risk Management : Identify operational risks across your respective areas and develop mitigation strategies. Lead crisis management efforts to address service disruptions and maintain customer trust. Required Key Experience
Service provider executive in the Telecom industry. Operational strategy development and execution are paramount to the business, to create systems and processes with an organization that cares for growth, scale, and sustainability. Experience across end-to-end: Hand-off from Sales to Billing. Service delivery that optimizes the customer experience. Flawless execution leading teams, peers, and external parties. Technical knowledge of platform functionality, integration tools and applications, and service optionality. Brings hands-on expertise in one or more of the following functions: Dispatch, Installation, Repair & Maintenance. KPI understanding to track, monitor, report, and thorough analysis. Senior executive presence and effective communication. Private Equity portfolio company with interaction amongst Owners. Budget, forecast, and long-range plan work. Revenue Growth (gross and net) with cost strategy across capital, COGS, and OPEX. Excellent track record to hire, train, and develop with broadening and succession at the forefront. Internal team members. Third-party partners. Adherence with regulatory governance (Federal, State, Local). Critical Attributes
Customer-driven in plans, execution, and leadership. Solutions at the forefront of meeting the Customer needs and market demands. Ability to drive purpose and sense of urgency. Organized in thought, collaboration, and development. Decisive outcome after understanding and thorough analysis. Integrity and accountability. Professional and respectful approach to each interaction. Excellent written and verbal communication skills. Multi-task capability. Computer literate: Proficient in Word, Excel, PowerPoint, Salesforce, and other systems and applications that bring value to the role accountabilities and results. Preferred Experience
Service Provider to Residential, Commercial, and Government Customers. Executive in a highly competitive industry. Participant in board meetings, and interaction with Private Equity owners. Related Work Experience
Technical Operations experience: 8-10 Years Enterprise operational experience: 5 Years Project management experience: 5 Years Management experience: 5 Years Education
B.A. or B.S. Engineering, Mechanical Engineering, Business Administration, Management, or related field. Master of Science, or equivalent preferred. Six Sigma Certification, CTMP (Certified Telecom Management Professional), or relevant industry and vendor-specific certifications and training. Prior military experience welcomed. Benefits
Medical, Dental, Vision and Prescription Plans Flexible Spending Accounts Short- and Long-Term Disability Supplemental Life and AD&D 401(k) Retirement Savings Employee Assistance Program Time Off and Holidays