Senior AV Engineer

Job Responsibilities

1. Define, develop & implement standards and policies for the audio video services & conference systems.
2. Configure, operate, and maintain AV equipment and associated solutions.
3. Develop testing processes to ensure AV changes/upgrades don’t negatively impact key business use cases or user experience.
4. Document operating procedures, issues & resolutions, and deployment guides related to AV solutions.
5. Consider user feedback and improve AV services.
6. Design, code, test, and troubleshoot the technology and configurations in our conference rooms and custom audio-visual deployment spaces.
7. Manage conferencing solutions like Zoom.
8. Provide expertise for Zoom, telephony systems, conference room architecture/standards, video/audio/web conferencing, and streaming.
9. Train L1, L2 teams and provide the last line of defense for AV support.
10. Provide support for large meetings/events. Work with executive admins to set up and carry out critical events - on-site or virtual for senior management and C-level executives.
11. Collaborate with various IT functions for implementation and support per standards, processes, and procedures in their respective domains.

Job Qualifications

1. Bachelor’s degree or equivalent.
2. Minimum 7-8 years of hands-on experience as an AV Engineer.
3. Excellent communication skills are a must for this role. Must be able to communicate at all levels within the organization – Business Stakeholders, Senior Managers, and C-Level Execs.
4. Must have one full cycle project experience with on-prem telephony systems and Cloud-Telephony systems.
5. Must have one full cycle project experience in Zoom conferencing and configuration & administration.
6. Must have experience conducting large meetings and streaming.
7. Must have experience in selecting equipment that meets business requirements, then assist the procurement team for purchase.
8. Must have hands-on experience in maintaining and troubleshooting Zoom/Teams Video rooms of different products like Logitech, Poly, etc.
9. Experience with multiple collaboration platforms is a plus.
10. Proven skills in supporting Level 3 escalations.
11. Must have experience with Microsoft O365 integrations.
12. Scripting experience using PowerShell, Python, or automation tools is a plus.
13. 2 to 4 years of scripting experience such as Python, PowerShell, or other automation tools.
14. Desire and ability to learn new technology.
15. Self-prioritization skills to analyze support requests and prioritize them based on impact. Actively manage tickets & projects.
16. Motivated to do things proactively and drive things to completion.