Application Support Specialist

Hi

My name is Sushma, Technosphere Inc. I am reaching out to you on an exciting job opportunity with one of our clients.

Position: Application Support Engineer

Location: Dallas, TX

Work Type: Full time

Work Authorization: USC/GC only

Industry Required: Financial

Responsibilities:

• Experience with using ITIL Change, Incident and Problem management processes.
• Resolve critical production issues by leading Major Incident calls, engaging accurate teams, and driving root cause analysis.
• Troubleshoot and debug system component(s) to resolve technical issues in sophisticated and highly regulated environments comprised of ground and cloud applications and services.
• Analyze proposed application design(s) and provide feedback on potential gaps or provide recommendations for optimization.
• Contribute to Monthly Service Reviews (MSR) with Development partners to go over KPI metrics.
• Participate in Disaster Recovery / Loss of Region events (planned and unplanned) completing tasks and collecting evidence.
• Collaborate both within the team and across teams to resolve application issues and calls out as needed. Partner with development teams to provide feedback into the design and development stages of applications.
• Support audit requests in a timely fashion providing needed documentation and evidence.
• Plan and implement certificate creation/renewals as needed.
• Create, Modify and Monitor Dashboards to better catch potential issues and aide in observability.
• Strong ability to capture and analyze project requirements and translate them into technical specification(s).
• Resolve Critical application alerts in a timely fashion including production defects, providing business impact and analysis to teams.
• Review and update knowledge articles and runbooks with application development teams to confirm information is up to date.
• Identify and implement automation opportunities to reduce manual effort associated with application monitoring.
• Implement the pre-production/production application code deployment plans and end to end vendor application upgrade process (e.g., SNOW, SF, etc)
• Aligns risk and control processes into day-to-day responsibilities to supervise and mitigate risk; advances appropriately.

Must-Have:

• Minimum of 8 years of related experience
• Hands on experience in distributed systems like Unix, Linux, Windows, SQL/PLSQL
• Proficiency with containerization and orchestration tools such as Docker, Kubernetes, and OpenShift.
• Informatica
• Experience in Deploying or Supporting Containers
• ITIL Change, Incident and Problem management processes.

Thanks, and Regards

Sushma

TechnoSphere, Inc.

Email: