Highgate
An Opportunity Like No Other – Lead The Newbury Boston
Are you a visionary powerhouse ready to take the helm of the world's most iconic luxury hotels?
We are seeking an extraordinary Managing Director to be the driving force behind our relentless pursuit of excellence. Steeped in history and renowned for its impeccable service, The Newbury Boston is more than just a hotel—it’s a destination where luxury is redefined and where every moment is meticulously curated for the most discerning guests.
We are looking for a bold, strategic, and entrepreneurial leader who thrives in the world of ultra-luxury hospitality—someone who doesn’t just manage but innovates, elevates, and transforms.
Responsibilities
- Lead with purpose and precision, overseeing day-to-day operations and steering the hotel toward record-breaking sales, profitability, and business growth.
- Be the face of The Newbury, representing our legacy with unparalleled charisma, confidence, and influence in the industry and community.
- Inspire greatness and cultivate talent, building a resilient, high-performing team that sets new benchmarks for excellence in hospitality.
- Elevate the guest experience, crafting unforgettable moments that make The Newbury not just a place to stay, but a place to be remembered.
- Tour the operating departments daily, making adjustments as needed via department heads.
- Conduct weekly staff meetings, including training sessions presented by managers and self, focusing on effective training according to Highgate Hotel standards.
- Meet all financial review dates and corporate-directed programs in a timely fashion.
- Hold a monthly financial review with all department managers and available supervisors.
- Ensure that all department heads maintain budgeted productivity levels and Highgate Hotel standard checkbook accounting procedures.
- Develop managers for future advancement through competency training and corporate-sponsored training programs.
- In conjunction with the Director of Sales, conduct a daily HHBR meeting focusing on prospecting and existing account calls and their potential business results.
- Play a pivotal role in hotel sales efforts, including calling on top ten accounts, meeting clients, hosting luncheons and receptions, and meeting with on-site contacts.
- Participate in required coverage as scheduled.
- Maintain direct contact with and monitor the development of management trainees.
- Adhere to all Highgate Hotel policies and procedures and train new managers to ensure compliance.
- Oversee and assist in the Highgate Hotel budget process as required.
- Ensure that training in service standards is taking place in each department using the steps to effective training according to Highgate Hotel standards.
- Ensure that employees are attentive, friendly, courteous, and efficient in their interactions with guests, managers, and all other employees.
- Forecast the hotel's financial position monthly, estimating revenues and line-by-line expenses, and analyze previous and projected data.
- Prepare and conduct all management interviews and follow hiring procedures according to Highgate Hotel standards.
- Interview all prospective final candidates for any vacant management position within the hotel prior to any offer being extended.
- Perform all Executive Committee members' performance appraisals according to Highgate Hotel standards.
- Motivate, coach, counsel, and discipline all management personnel according to Highgate Hotel standards.
- Ensure that all employees receive fair and equitable treatment according to Highgate Hotel standards.
- Meet clients on the property, including meeting contacts and potential clients touring the property, to assist in the sales effort.
- Be in the public areas during peak times, greeting guests and offering assistance as needed.
- Ensure procedures for handling the hotel safe specifically with regard to security and monthly safety audits are followed.
- Ensure monthly credit meetings are conducted and take an active role in the hotel credit and collection policies.
- Complete required corporate training modules and become certified to train others as required.
- Ensure that all scheduled meetings take place on the property.
Qualifications
- At least 6 years progressive experience in a hotel or a related field; or a 4-year college degree and at least 4 to 5 years of related experience; or a 2-year college degree and at least 5 to 6 years of related experience.
Proven track record of managing high-end luxury hotels or resorts with a strong focus on guest satisfaction, revenue management, and brand positioning.
Exceptional leadership and team management skills with a passion for service excellence.
- Maintain a warm and friendly demeanor at all times.
- Must be able to effectively communicate both verbally and in writing with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
- Attend all hotel-required meetings and training.
- Maintain regular attendance in compliance with Highgate Hotel Standards.
- Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
- Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary.
- Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
- Must be able to maintain confidentiality of information.
- Perform other duties as requested by management.