Generis Tek Inc
Please contact:
To discuss this amazing opportunity, reach out to our Talent Acquisition Specialist
Aachal Sandel at email address
Aachal.Sandel@generistek.com
can be reached on # 630-576-1904.
We have
Contract
role Support Analyst
for our client at
Philadelphia, PA Please let me know if you or any of your friends would be interested in this position.
Position Details: Support Analyst -
Philadelphia, PA Location : Philadelphia, PA 19104 (Onsite) Project Duration :
06+ Month Pay Rate : $22/hr. on W2
Job Summary: Demonstrates basic knowledge of Tier 1 service level support as relates to addressing Hardware (PCor End-User Devices & peripheral equipment), and application software, and operating system issues. Exhibits sound customer service skills by effectively handling customer problems and ensuring proper escalation procedures are followed to problem closure. Demonstrates sufficient knowledge of call log tracking to record accurately all needed information. Tracks all customer service items to completion. Evaluates customer service issue to determine level of service needed. Resolves all Tier 1 issues. Escalates Tier 2 issues to appropriate resource. Maintains and increases knowledge of CHOP IS application, hardware, mobile devices and multiple operating system platforms. Works under direct supervision to accomplish daily assignments in support of team initiatives.
Job Functions:
Provides laser-like focus on customer service and satisfaction with some knowledge and experience of incident management, problem management and change management processes, practices and procedures. Serves as the first point of contact for the DTS Department and acts as a liaison between the client community and the rest of the DTS Department Adheres to Service Desk standards, processes and systems required to deliver consistent high quality customer service Diagnoses and resolves problems which may involve hardware, packaged software, proprietary software and peripheral equipment over the phone, via remote control tools or on-site. Maintains strong technical skills to provide prompt support for customers to determine problems and provide resolutions. Manages Level 1 queues and recommends new queues to insure proper categorization and assignment of issues. Coordinates queues for site/service, working with various stakeholder groups. Provides recommendations on how to improve the quality of service as well as reducing repeat incidents.
Skills:
Able to perform effectively in a team environment as well as with little direct supervision Customer service-oriented team player with first-rate communication, documentation, organizational, problem solving, written and verbal skills. Ability to understand, analyze and resolve problems, while on the phone or on-site with user. Must have working knowledge of many various pieces of equipment and software including printers, terminals, PCs, networking and telecommunication hardware, etc. Knowledge and understanding of issues inherent to Microsoft software including, but not limited to security, deployment, imaging, auditing, licensing and compliance; deployment and upgrading; features and functionality. Organized with the ability to follow established processes and provide recommendations for improvements. Ability to analyze and solve problems by investigating and implementing predefined potential solutions using troubleshooting skills Working knowledge of the TCP/IP protocol suite. Medical terminology helpful and previous medical EUD or Service Desk level 2 support background preferred.
Keywords:
Education: Preferred Certs: ACSP, MCP, MCSA, ITIL Foundations, CCNA, Lexmark & Lenovo Self Maintainer, A+ Certification Preferred Education: Technical Diploma Preferred Experience: At least one (1) years' experience providing EUD support, Service Desk support or equivalent experience/knowledge.
Required Education: High School Diploma/GED
To discuss this amazing opportunity, reach out to our Talent Acquisition Specialist
Aachal Sandel at email address
Aachal.Sandel@generistek.com
can be reached on # 630-576-1904.
About generis tek : generis tek is a boutique it/professional staffing based in Chicago land. We offer both contingent labor & permanent placement services to several fortune 500 clients nationwide. Our philosophy is based on delivering long-term value and build lasting relationships with our clients, consultants and employees. Our fundamental success lies in understanding our clients' specific needs and working very closely with our consultants to create a right fit for both sides. We aspire to be our client has most trusted business partner.
To discuss this amazing opportunity, reach out to our Talent Acquisition Specialist
Aachal Sandel at email address
Aachal.Sandel@generistek.com
can be reached on # 630-576-1904.
We have
Contract
role Support Analyst
for our client at
Philadelphia, PA Please let me know if you or any of your friends would be interested in this position.
Position Details: Support Analyst -
Philadelphia, PA Location : Philadelphia, PA 19104 (Onsite) Project Duration :
06+ Month Pay Rate : $22/hr. on W2
Job Summary: Demonstrates basic knowledge of Tier 1 service level support as relates to addressing Hardware (PCor End-User Devices & peripheral equipment), and application software, and operating system issues. Exhibits sound customer service skills by effectively handling customer problems and ensuring proper escalation procedures are followed to problem closure. Demonstrates sufficient knowledge of call log tracking to record accurately all needed information. Tracks all customer service items to completion. Evaluates customer service issue to determine level of service needed. Resolves all Tier 1 issues. Escalates Tier 2 issues to appropriate resource. Maintains and increases knowledge of CHOP IS application, hardware, mobile devices and multiple operating system platforms. Works under direct supervision to accomplish daily assignments in support of team initiatives.
Job Functions:
Provides laser-like focus on customer service and satisfaction with some knowledge and experience of incident management, problem management and change management processes, practices and procedures. Serves as the first point of contact for the DTS Department and acts as a liaison between the client community and the rest of the DTS Department Adheres to Service Desk standards, processes and systems required to deliver consistent high quality customer service Diagnoses and resolves problems which may involve hardware, packaged software, proprietary software and peripheral equipment over the phone, via remote control tools or on-site. Maintains strong technical skills to provide prompt support for customers to determine problems and provide resolutions. Manages Level 1 queues and recommends new queues to insure proper categorization and assignment of issues. Coordinates queues for site/service, working with various stakeholder groups. Provides recommendations on how to improve the quality of service as well as reducing repeat incidents.
Skills:
Able to perform effectively in a team environment as well as with little direct supervision Customer service-oriented team player with first-rate communication, documentation, organizational, problem solving, written and verbal skills. Ability to understand, analyze and resolve problems, while on the phone or on-site with user. Must have working knowledge of many various pieces of equipment and software including printers, terminals, PCs, networking and telecommunication hardware, etc. Knowledge and understanding of issues inherent to Microsoft software including, but not limited to security, deployment, imaging, auditing, licensing and compliance; deployment and upgrading; features and functionality. Organized with the ability to follow established processes and provide recommendations for improvements. Ability to analyze and solve problems by investigating and implementing predefined potential solutions using troubleshooting skills Working knowledge of the TCP/IP protocol suite. Medical terminology helpful and previous medical EUD or Service Desk level 2 support background preferred.
Keywords:
Education: Preferred Certs: ACSP, MCP, MCSA, ITIL Foundations, CCNA, Lexmark & Lenovo Self Maintainer, A+ Certification Preferred Education: Technical Diploma Preferred Experience: At least one (1) years' experience providing EUD support, Service Desk support or equivalent experience/knowledge.
Required Education: High School Diploma/GED
To discuss this amazing opportunity, reach out to our Talent Acquisition Specialist
Aachal Sandel at email address
Aachal.Sandel@generistek.com
can be reached on # 630-576-1904.
About generis tek : generis tek is a boutique it/professional staffing based in Chicago land. We offer both contingent labor & permanent placement services to several fortune 500 clients nationwide. Our philosophy is based on delivering long-term value and build lasting relationships with our clients, consultants and employees. Our fundamental success lies in understanding our clients' specific needs and working very closely with our consultants to create a right fit for both sides. We aspire to be our client has most trusted business partner.