About the Company:
The ATEC Group with its Headquarter ATEC Pharmatechnik GmbH in Germany is a leading innovator in sterile technology, specializing in high-quality equipment and services for the pharmaceutical and biotechnology industries. Our focus is on providing state-of-the-art solutions that ensure the highest standards of sterility, safety, and efficiency in manufacturing processes. As we are in the process of establishing our U.S. subsidiary, we are seeking a dynamic US Service Lead to play a key role in building and developing the service operations in this new region.
About the Role:
As the US Service Head you will be responsible for establishing, leading, and managing all service-related operations for ATEC Pharmatechnik’s products and solutions in the United States. This is a critical role within the organization as we expand our footprint in the U.S. market. The ideal candidate will have a strong technical background, hands on mentality, leadership skills, and experience in managing service operations in the pharmaceutical or sterile technology industry.
Responsibilities:
- Lead the foundation and development of ATEC's U.S. service operations, including activities like installations, maintenance, troubleshooting, and general customer support.
- Act as the primary point of contact for U.S.-based customers, addressing their technical needs and ensuring exceptional service delivery for ATEC’s sterile technology products.
- Implement a service strategy that aligns with ATEC’s high standards for sterile technology and ensures regulatory compliance.
- Collaborate closely with the global team at ATEC Pharmatechnik GmbH to ensure seamless integration of service operations, aligning with company standards and practices.
- Manage service contracts and agreements with U.S. clients, ensuring that service delivery exceeds expectations and supports customer success.
- Recruit, train, and mentor local service engineers and technicians, ensuring they are well-equipped to handle the technical challenges specific to sterile technology.
- Monitor service performance metrics, customer satisfaction, and identify areas for continuous improvement.
- Prepare and deliver service reports, troubleshooting documentation, and customer feedback to management.
Qualifications:
- Bachelor’s degree in Engineering or a related field (or equivalent experience).
- At least 5 years of experience in a service management role, ideally within the pharmaceutical, biotechnology, or sterile technology industries.
- In-depth knowledge of sterile technology and equipment used in pharmaceutical manufacturing.
- Proven leadership experience with the ability to establish and lead service teams.
- Strong problem-solving skills and the ability to address complex technical challenges effectively.
- Excellent communication skills, both verbal and written, with fluency in English (additional language skills are a plus).
- Willingness to travel within the U.S. and internationally as required.
Why ATEC?
- Join an innovative company at an exciting stage of its U.S. expansion.
- Be part of a team that is dedicated to advancing sterile technology in the pharmaceutical industry.
- Competitive compensation and benefits package.
- Opportunities for personal and professional growth as we build our U.S. operations.
- Work with cutting-edge technologies in a collaborative, dynamic environment.
How to Apply:
To apply, please submit your application to
Equal Opportunity Statement:
ATEC Pharmatechnik GmbH is an equal opportunity employer and welcomes applicants from all backgrounds.