Knipper Health
Overview
YOUR PASSION, ACTIONS & FOCUS is our Strength
Become one of our Contributors
Join the KnipperHEALTH Team!
The Trainer
is responsible for providing training/instruction to both groups and individuals. They participate in evaluating training effectiveness with the goal of educating and working with individuals to help them achieve the training objectives while fostering a successful learning environment.
Participates in crafting learning resources including e-learning modules, guides, assessments, etc. The ideal candidate will be a confident public speaker and capable of using tools and resources needed to improve employee training and performance. Assists with assessing training needs; plans or participates in developing training course objectives based on departmental needs.
Onsite role based out of our Lakeland, Florida location.
Responsibilities
Facilitate Instructor led (ILT) and/or virtual (VILT) training programs according to approved curricula.
Incorporate engaging learning practices through role plays, informal and formal checks, assessments, and measurements to ensure learning retention
Monitor trainees’ progress through the program, placing emphasis on actionable knowledge transfer
Manage training room to ensure best learning environments for diverse learners
Partner with departments to support quality and performance initiatives by responding to trends identified by Leadership with appropriate training solutions
Monitor calls and audit work for assigned programs during training and provide feedback and coaching to Contributors based on observations
Provide regular updates to management on training results to include successes and opportunities for improvements
Participate in system reviews and User Access Testing (UAT) for new software implementations, and develop work instruction documents and other training resources to support the launch to departments
Promote cooperation, teamwork, and open communication company-wide
Support process improvement activities for management as needed
Maintain confidentiality (i.e. employee, patient, client) at all times
Model the ideal behaviors and attitudes as defined by CHART (Caring, Honesty, Accountability, Respect, and Trust) in all work assignments and Contributor interactions
Participate in drafting e-learning course work
The above duties are meant to be representative of the position and not all-inclusive.
Qualifications MINIMUM JOB REQUIREMENTS:
Associates degree or equivalent work experience
Experience facilitating classroom training or other type of group instruction
Work experience in customer service, pharmaceutical, medical, insurance, call center, or comparable field
Curriculum planning and development experience, preferred
Knowledge of adult learning principles, preferred
Quality monitoring/coaching experience in a customer service environment, preferred
Experience with HIPAA, PDMA, cGMP adverse events, preferred
Experience with content creation software and/or design tools, preferred
KNOWLEDGE, SKILLS & ABILITIES:
Strong facilitation skills both virtual and in person
Excellent verbal and written communication skills
Excellent interpersonal skills; display professionalism, tact, and diplomacy
Excellent organizational skills
Detail oriented
Analytical and problem-solving skills
Advanced computer skills to include Microsoft Office (Word, Excel, Power-Point, Teams and Outlook)
Ability to balance multiple priorities to meet expected results
Ability to establish and maintain effective working relationships with key stakeholders and diverse work groups
Ability to influence and motivate trainees
Ability to adapt quickly to changing environments while ensuring that training objectives are achieved.
Ability to utilize metrics to drive performance and quality
PHYSICAL DEMANDS:
Location of job activities 100% inside
Extensive manual dexterity (keyboarding, mouse, phone)
Use of phone for communication
Noise and/or vibrations exposure
Frequently reach (overhead), handle, and feel with hands and arms
Sit for prolonged periods of time
Stand for prolonged periods of time
Occasionally stoop, kneel, and crouch
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Knipper Health is an equal opportunity employer.
YOUR PASSION, ACTIONS & FOCUS is our Strength
Become one of our Contributors
Join the KnipperHEALTH Team!
The Trainer
is responsible for providing training/instruction to both groups and individuals. They participate in evaluating training effectiveness with the goal of educating and working with individuals to help them achieve the training objectives while fostering a successful learning environment.
Participates in crafting learning resources including e-learning modules, guides, assessments, etc. The ideal candidate will be a confident public speaker and capable of using tools and resources needed to improve employee training and performance. Assists with assessing training needs; plans or participates in developing training course objectives based on departmental needs.
Onsite role based out of our Lakeland, Florida location.
Responsibilities
Facilitate Instructor led (ILT) and/or virtual (VILT) training programs according to approved curricula.
Incorporate engaging learning practices through role plays, informal and formal checks, assessments, and measurements to ensure learning retention
Monitor trainees’ progress through the program, placing emphasis on actionable knowledge transfer
Manage training room to ensure best learning environments for diverse learners
Partner with departments to support quality and performance initiatives by responding to trends identified by Leadership with appropriate training solutions
Monitor calls and audit work for assigned programs during training and provide feedback and coaching to Contributors based on observations
Provide regular updates to management on training results to include successes and opportunities for improvements
Participate in system reviews and User Access Testing (UAT) for new software implementations, and develop work instruction documents and other training resources to support the launch to departments
Promote cooperation, teamwork, and open communication company-wide
Support process improvement activities for management as needed
Maintain confidentiality (i.e. employee, patient, client) at all times
Model the ideal behaviors and attitudes as defined by CHART (Caring, Honesty, Accountability, Respect, and Trust) in all work assignments and Contributor interactions
Participate in drafting e-learning course work
The above duties are meant to be representative of the position and not all-inclusive.
Qualifications MINIMUM JOB REQUIREMENTS:
Associates degree or equivalent work experience
Experience facilitating classroom training or other type of group instruction
Work experience in customer service, pharmaceutical, medical, insurance, call center, or comparable field
Curriculum planning and development experience, preferred
Knowledge of adult learning principles, preferred
Quality monitoring/coaching experience in a customer service environment, preferred
Experience with HIPAA, PDMA, cGMP adverse events, preferred
Experience with content creation software and/or design tools, preferred
KNOWLEDGE, SKILLS & ABILITIES:
Strong facilitation skills both virtual and in person
Excellent verbal and written communication skills
Excellent interpersonal skills; display professionalism, tact, and diplomacy
Excellent organizational skills
Detail oriented
Analytical and problem-solving skills
Advanced computer skills to include Microsoft Office (Word, Excel, Power-Point, Teams and Outlook)
Ability to balance multiple priorities to meet expected results
Ability to establish and maintain effective working relationships with key stakeholders and diverse work groups
Ability to influence and motivate trainees
Ability to adapt quickly to changing environments while ensuring that training objectives are achieved.
Ability to utilize metrics to drive performance and quality
PHYSICAL DEMANDS:
Location of job activities 100% inside
Extensive manual dexterity (keyboarding, mouse, phone)
Use of phone for communication
Noise and/or vibrations exposure
Frequently reach (overhead), handle, and feel with hands and arms
Sit for prolonged periods of time
Stand for prolonged periods of time
Occasionally stoop, kneel, and crouch
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Knipper Health is an equal opportunity employer.