Nesco Resource
Customer Service Representative
Nesco Resource, Spanaway, WA, United States
JOB TITLE: Customer Service Agent
JOB SUMMARY:- Good data entry/typing skills
- Good phone/customer service skills
- Have intermediate/advance knowledge with excel.
- To be the primary interface between Services, customers, sales, system operations and vendors. To provide quality customer service, while meeting company policies and procedures.
- Answering of phones professionally and timely.
- Answering and responding to e-mail requests timely.
- Turn quotes around within 30 minutes.
- Distribute customer/agent/station requests for follow up when needed.
- Other requests needing attention but not limited to; customer returns, alternate phone numbers, address changes, dock check requests, hard copy POD requests, third party pickup requests, trace note requests.
- Accurately complete entry of pickup/quote information.
- Ensure routing/dispatch is aware of any special instructions/cut offs.
- Tracking and tracing of shipments.
- Communicating to customers and sales regarding issues.
- Research of shipments for Corporate requests/reports.
- Research of shipments for Accounting requests/reports.
- Understanding TSA regulations.
- Support other departments when needed (routing, dispatch, inbound).
- Understand and accurately know how to use OAG,KSMSand other resources or tools provided.
- Completion of specific assigned duties/accounts.
- Able to work overtime and weekend on call rotations.
- Other duties assigned deemed necessary by the Customer Service Supervisor.
- Must be able to type accurately at least 35 WPM.
- Intermediate level Excel and Word.
- Excellent written and verbal skills.
- Ability to manage deadlines.
- High School Diploma or equivalent.
- Certifications, if applicable.
- 2-years basic customer service experience and or 2-years of industry experience.