Abacus
Customer Service Representative
Abacus, Fort Worth, Texas, United States, 76102
Job Category: dministrative Job Code: Customer Service Representative:Customer Service Representative Job Title: Customer Service Representative Keywords: Number of Positions: 3 Remaining Positions: 1 Duties:The Customer Care Associate will provide professional and efficient customer service to Alcon customers, consumers, sales force, and internal Alcon departments by processing incoming orders, returns, credit requests, inquiries, and other transactions.
Must be able to quickly respond to changes in the job such as process and procedure changes, incorporating new product line knowledge, professionally handling sensitive product retrievals, and be able to adhere and conform to evolving published schedules
Must maintain exceptional communication skills written and verbal, be able to remain calm during periods of heightened stress, can work successfully with a wide range of personalities and expertise levels, naturally demonstrates ownership and accountability, and willing to exhibit courage to professionally speak their mind and be present in the business
Handling of Sales Force administrative functions and issues to increase Sales Force selling time. Perform account management activities including, but not limited to:
Perform order management activities including, but not limited to:
Purchase order processing: EDI, telephone, fax, eCommerceUnavailable product reviewOrder reconciliation activitiesHandle shipping issues including, but not limited to:
Proof of delivery verificationExpedited shipping requestsOrder issues resolution: shortages, overages, damages, and late deliveriesField customer calls including, but not limited to:
Answering inbound calls from customers, and various other internal departmentsCase initiation and engineer forward resolved resolutionsTransform customer adoption of digital platformsMaking outbound calls to customers, and various other internal product management activitiesMon-Fri 8 hour shift between 7am and 6pm
Must be available to work on site. Currently on a hybrid schedule of 3 days onsite and 2 remote.Skills:Minimum Qualifications:
The ability to fluently read, write, understand and communicate in English
2+ years of relevant Customer Service Experience, preferably in the Medical Device Industry
MS Office, MS Outlook, 10-Key and typing proficiency, accuracy and attention to detail, communication skills and problem solving skills in a business professional environment required.Education:High School Diploma or equivalent (college degree preferred)Languages: English Read Write Speak ttachments: Skills and Experience Skills:Required
ACCURATE DATA ENTRYMS OUTLOOKDATA ENTRY 10 KEYMS OFFICECALL CENTER CUSTOMER SERVICE
AdditionalLanguages: English( Speak, Read, Write ) Minimum Degree Required: lso Preferred: Location Client Location Country: United States State/Province: Texas City: Fort Worth ddress: 6201 South Freeway, 6201 South Freeway Postal Code: 76134 Work Location Same as Client Location Other Client Location Work Completed Offsite Schedule Start Date: 09/12/2022 Hours Per Week: 40.00 Est. End Date: 09/12/2023 Hours Per Day: 8.00 Schedule Notes: Days Per Week: 5.00
Must be able to quickly respond to changes in the job such as process and procedure changes, incorporating new product line knowledge, professionally handling sensitive product retrievals, and be able to adhere and conform to evolving published schedules
Must maintain exceptional communication skills written and verbal, be able to remain calm during periods of heightened stress, can work successfully with a wide range of personalities and expertise levels, naturally demonstrates ownership and accountability, and willing to exhibit courage to professionally speak their mind and be present in the business
Handling of Sales Force administrative functions and issues to increase Sales Force selling time. Perform account management activities including, but not limited to:
Perform order management activities including, but not limited to:
Purchase order processing: EDI, telephone, fax, eCommerceUnavailable product reviewOrder reconciliation activitiesHandle shipping issues including, but not limited to:
Proof of delivery verificationExpedited shipping requestsOrder issues resolution: shortages, overages, damages, and late deliveriesField customer calls including, but not limited to:
Answering inbound calls from customers, and various other internal departmentsCase initiation and engineer forward resolved resolutionsTransform customer adoption of digital platformsMaking outbound calls to customers, and various other internal product management activitiesMon-Fri 8 hour shift between 7am and 6pm
Must be available to work on site. Currently on a hybrid schedule of 3 days onsite and 2 remote.Skills:Minimum Qualifications:
The ability to fluently read, write, understand and communicate in English
2+ years of relevant Customer Service Experience, preferably in the Medical Device Industry
MS Office, MS Outlook, 10-Key and typing proficiency, accuracy and attention to detail, communication skills and problem solving skills in a business professional environment required.Education:High School Diploma or equivalent (college degree preferred)Languages: English Read Write Speak ttachments: Skills and Experience Skills:Required
ACCURATE DATA ENTRYMS OUTLOOKDATA ENTRY 10 KEYMS OFFICECALL CENTER CUSTOMER SERVICE
AdditionalLanguages: English( Speak, Read, Write ) Minimum Degree Required: lso Preferred: Location Client Location Country: United States State/Province: Texas City: Fort Worth ddress: 6201 South Freeway, 6201 South Freeway Postal Code: 76134 Work Location Same as Client Location Other Client Location Work Completed Offsite Schedule Start Date: 09/12/2022 Hours Per Week: 40.00 Est. End Date: 09/12/2023 Hours Per Day: 8.00 Schedule Notes: Days Per Week: 5.00