Center For Family Life
Client Services Public Benefits Enroller - Bilingual (English/Spanish)
Center For Family Life, Brooklyn, New York, United States, 11210
Job Type
Full-time
Description
Job Title:
Client Services Public Benefits Enroller
Exemption:
Non-Exempt
PURPOSE OF THE POSITION:
Coordinate access to resources that help clients secure access to public benefits.
REPORTS TO:
Program Director
SUPERVISES:
N/A
I. SPECIFIC RESPONSIBILITIES include, but are not limited to
Assess client eligibility for public benefits by completion of an over-the-phone or in-person financial intakeProvide screening, information, and 1-to-1 assistance to connect individuals to public benefit programsRecruit and/or obtain referrals of clients that are determined to be eligible for benefits enrollment servicesEffectively utilize external and internal databases (e.g. Client Track, Client Navigator)Represents and promotes the agency's mission and programs in various public settings (outreach sites, events, organizations, referring agencies, etc.)Abide by privacy laws and understand the need to maintain client confidentialityKeep track of program goals and ensure the goals are metConduct workshopsII. QUALIFICATIONS
Education/Degree minimum requirement: Bachelor's Degree preferred, or professional and community experience that may be the equivalent of or a substitute for a formal Bachelor's DegreeExperience working in a non-profit or community setting preferredCustomer service experience preferredKnowledge of public assistance programs and familiarity with enrollment processes (Medicare, Medicaid, SNAP, LIHEAP, LIS, MSP, etc.)Ability to independently develop strong partnerships with internal and external stakeholders and effectively conduct outreachExcellent customer service, relationship, and problem-solving skillsDetail-oriented, highly organized, and dependableSuperior organizational, interpersonal, time management, and written and oral communication skillsBilingual: English/Spanish requiredIII. RELATIONSHIP WITH OTHERS
Build and maintain close, daily interactions with co-workers and supervisorsEffectively communicate with outside agency staffHave a strong sensitivity to cultural differences present among staff and clients within our organizationHelping community members with legal services and maintaining confidentialityPossess a strong belief in people's ability to grow and changeVI. WORKING CONDITIONS
Work primarily in an office settingConsiderable time is spent at a desk using a computerMay attend various meetings with different personnel and supervisorsSome travel throughout Brooklyn, New York is required to meet with clientsFlexible schedule for occasional evening or weekend workFast-paced, high-energy, and highly-collaborative environment
V. SCOPE OF RESPONSIBILITY
The Client Services Public Benefits Enroller position focuses on determining clients' eligibility and completing their enrollment in public benefits.
$42,500 - $45,000 per year, commensurate with education and experience. This is a full-time position at 35 hours per week. Benefits included Medical, dental, vision, and life insurance along with the opportunity to participate in additional voluntary life, disability, and 403B retirement plan. Up to four weeks paid vacation.
Salary Description
$42,500 - $45,000 per year
Full-time
Description
Job Title:
Client Services Public Benefits Enroller
Exemption:
Non-Exempt
PURPOSE OF THE POSITION:
Coordinate access to resources that help clients secure access to public benefits.
REPORTS TO:
Program Director
SUPERVISES:
N/A
I. SPECIFIC RESPONSIBILITIES include, but are not limited to
Assess client eligibility for public benefits by completion of an over-the-phone or in-person financial intakeProvide screening, information, and 1-to-1 assistance to connect individuals to public benefit programsRecruit and/or obtain referrals of clients that are determined to be eligible for benefits enrollment servicesEffectively utilize external and internal databases (e.g. Client Track, Client Navigator)Represents and promotes the agency's mission and programs in various public settings (outreach sites, events, organizations, referring agencies, etc.)Abide by privacy laws and understand the need to maintain client confidentialityKeep track of program goals and ensure the goals are metConduct workshopsII. QUALIFICATIONS
Education/Degree minimum requirement: Bachelor's Degree preferred, or professional and community experience that may be the equivalent of or a substitute for a formal Bachelor's DegreeExperience working in a non-profit or community setting preferredCustomer service experience preferredKnowledge of public assistance programs and familiarity with enrollment processes (Medicare, Medicaid, SNAP, LIHEAP, LIS, MSP, etc.)Ability to independently develop strong partnerships with internal and external stakeholders and effectively conduct outreachExcellent customer service, relationship, and problem-solving skillsDetail-oriented, highly organized, and dependableSuperior organizational, interpersonal, time management, and written and oral communication skillsBilingual: English/Spanish requiredIII. RELATIONSHIP WITH OTHERS
Build and maintain close, daily interactions with co-workers and supervisorsEffectively communicate with outside agency staffHave a strong sensitivity to cultural differences present among staff and clients within our organizationHelping community members with legal services and maintaining confidentialityPossess a strong belief in people's ability to grow and changeVI. WORKING CONDITIONS
Work primarily in an office settingConsiderable time is spent at a desk using a computerMay attend various meetings with different personnel and supervisorsSome travel throughout Brooklyn, New York is required to meet with clientsFlexible schedule for occasional evening or weekend workFast-paced, high-energy, and highly-collaborative environment
V. SCOPE OF RESPONSIBILITY
The Client Services Public Benefits Enroller position focuses on determining clients' eligibility and completing their enrollment in public benefits.
$42,500 - $45,000 per year, commensurate with education and experience. This is a full-time position at 35 hours per week. Benefits included Medical, dental, vision, and life insurance along with the opportunity to participate in additional voluntary life, disability, and 403B retirement plan. Up to four weeks paid vacation.
Salary Description
$42,500 - $45,000 per year