Electronic Systems
Help Desk Support Specialist (Remote)
Electronic Systems, Middlebury, Vermont, us, 05753
Overview:
Our client in Vermont is currently looking for a full-time Help Desk Support Specialist for a 3-6 month contracted position, with working hours from Monday to Friday, 8 am to 5 pm. In this role, the Helpdesk Specialist will collaborate remotely with team members to address and fulfill the business needs of all users.Responsibilities:Participate as part of a team responsible for the end-to-end delivery of infrastructure solutions to meet customers business needs, focused on end-users and end-user computing devicesCollaborate routinely with customer-nominated representatives to accomplish assigned tasksDeploy, support, and repair end-user computing for our clients end-usersProvide excellent customer service directly to our clients end-usersWork with customers ranging from small to enterprise-level environmentsQualifications:
Bachelors Degree in Information Technology or extensive related field experience2-4 years of hands-on-PC hardware experienceDell EMC tech direct certifiedAbility to diagnose and resolve technical problems, both hardware and softwareWell organized and works collaboratively with attention to detail and documentationThrive in a fast-paced, multi-faceted environment requiring multi-tasking and time managementConfident, yet willing to seek advice from teammates or vendor partnersDevelop and maintain a high level of competency with supported technologiesExperience and skills in many of the following areas:PC deployment and helpdesk toolsTroubleshooting / scanningPC image rolloutsPatch managementTicketing system for tracking and managing trouble ticketsMicrosoft Windows Operating SystemsMicrosoft products including Microsoft 365PC, server and network hardware and softwareActive Directory and Group Policy management awarenessAnti-virus and malware toolsLAN/WAN/Wireless networking hardware and softwareVMware Virtual Infrastructure and storage solutions a major plusAdditional requirements:Excellent customer relationship skillsStrong communication skillsAbility to adapt in a fast-paced team environmentProficient in Microsoft OfficeXerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity or expression, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at https://www.xerox.com/en-us/jobs/diversity and explore our commitment to diversity and inclusion! People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to talentacquisitionsupport@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.2024 Xerox Corporation. All rights reserved. Xerox and Xerox and Design are trademarks of Xerox Corporation in the United States and/or other countries.
Our client in Vermont is currently looking for a full-time Help Desk Support Specialist for a 3-6 month contracted position, with working hours from Monday to Friday, 8 am to 5 pm. In this role, the Helpdesk Specialist will collaborate remotely with team members to address and fulfill the business needs of all users.Responsibilities:Participate as part of a team responsible for the end-to-end delivery of infrastructure solutions to meet customers business needs, focused on end-users and end-user computing devicesCollaborate routinely with customer-nominated representatives to accomplish assigned tasksDeploy, support, and repair end-user computing for our clients end-usersProvide excellent customer service directly to our clients end-usersWork with customers ranging from small to enterprise-level environmentsQualifications:
Bachelors Degree in Information Technology or extensive related field experience2-4 years of hands-on-PC hardware experienceDell EMC tech direct certifiedAbility to diagnose and resolve technical problems, both hardware and softwareWell organized and works collaboratively with attention to detail and documentationThrive in a fast-paced, multi-faceted environment requiring multi-tasking and time managementConfident, yet willing to seek advice from teammates or vendor partnersDevelop and maintain a high level of competency with supported technologiesExperience and skills in many of the following areas:PC deployment and helpdesk toolsTroubleshooting / scanningPC image rolloutsPatch managementTicketing system for tracking and managing trouble ticketsMicrosoft Windows Operating SystemsMicrosoft products including Microsoft 365PC, server and network hardware and softwareActive Directory and Group Policy management awarenessAnti-virus and malware toolsLAN/WAN/Wireless networking hardware and softwareVMware Virtual Infrastructure and storage solutions a major plusAdditional requirements:Excellent customer relationship skillsStrong communication skillsAbility to adapt in a fast-paced team environmentProficient in Microsoft OfficeXerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity or expression, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at https://www.xerox.com/en-us/jobs/diversity and explore our commitment to diversity and inclusion! People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to talentacquisitionsupport@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.2024 Xerox Corporation. All rights reserved. Xerox and Xerox and Design are trademarks of Xerox Corporation in the United States and/or other countries.