Contemporary Staffing Solutions
Customer Support Agent - HYBRID
Contemporary Staffing Solutions, Wayne, Pennsylvania, United States, 19087
Job DescriptionJob Description
A reputable insurance company in the
Wayne, PA
area is in search of a Client Support Agent to join their team for a
temp-to-perm
opportunity! This employee will work a
hybrid model (3 days on site a week) and must be comfortable working on site!
Hours : M-F, Office Hours is open 8am to 7pm (overtime when needed), must be comfortable working ANY assigned shift
Training schedule : 3-6 weeks 8am to 4:30pm – Shift is assigned by direct manager after training
MUST be open to working to 8pm daily after training
Pay :
$21/hr
Job Description:
Customer Solutions Associate:
· Use Excel based tool to process location and values data for ultimate entry into rating system
· Input data from applications into rating system
· Communicate on the phone and through email to internal and external customers
· Duties will include reviewing & handling written customer requests
· Qualifying accounts according to HSB guidelines
· Researching property locations for prior coverage & losses using HSB systems
· Using the internet to research accounts; assigning occupancies to locations; calculating total insured values & entering quotes in HSB quoting & rating system
· Ordering risk assessments when required, issuing bound new business, & gathering information for the monthly exception accounts
· Communicates with brokers/agencies, customers and internal departments
· Quotes accounts within authority limits by reviewing exposures and experience rating, updating account information, rates and adjusts price
· Special projects as needed
Experience:
High School Diploma, College Degree desired
1 or 2 years of customer service experience
Experience in providing excellent customer service either on the front-line or in the back office
Demonstrated strong interpersonal skills, ability to communicate effectively with all levels of customers
Demonstrated team behavior, personal and team accountability
Ability to work well in a stressful, rapidly changing environment
Knowledge/Skills:
Ability to multi-task, prioritize tasks and ensure assignments are delivered on time
Strong problem solving, analytical and presentation capabilities
Excellent PC skills using Word, Excel and Microsoft Office Suite preferred
Strong attention to detail
Displays a sense of urgency
Company DescriptionContemporary Staffing Solutions (CSS) is a company that exudes unwavering results with urgency, honesty, and integrity. CSS has been a leading provider of contract, temporary, and direct hire solutions. Nationally supporting Salesforce Projects & Managed Services and staffing solutions with a focus in Accounting & Finance, Human Resources, Sales & Marketing, Information Technology, Salesforce, and Call Center & Office. Everyone at CSS operates with pro-active pipelines, the highest business ethics, a winning spirit in our approach, and a team-oriented workflow with real cross-training. The CSS team coaches you with current business intelligence so that we can timely deliver solutions to meet your expectations. Our testimonials on our website tell the story from our clients and candidates—check them out!Company DescriptionContemporary Staffing Solutions (CSS) is a company that exudes unwavering results with urgency, honesty, and integrity. CSS has been a leading provider of contract, temporary, and direct hire solutions. Nationally supporting Salesforce Projects & Managed Services and staffing solutions with a focus in Accounting & Finance, Human Resources, Sales & Marketing, Information Technology, Salesforce, and Call Center & Office. Everyone at CSS operates with pro-active pipelines, the highest business ethics, a winning spirit in our approach, and a team-oriented workflow with real cross-training. The CSS team coaches you with current business intelligence so that we can timely deliver solutions to meet your expectations. Our testimonials on our website tell the story from our clients and candidates—check them out!
A reputable insurance company in the
Wayne, PA
area is in search of a Client Support Agent to join their team for a
temp-to-perm
opportunity! This employee will work a
hybrid model (3 days on site a week) and must be comfortable working on site!
Hours : M-F, Office Hours is open 8am to 7pm (overtime when needed), must be comfortable working ANY assigned shift
Training schedule : 3-6 weeks 8am to 4:30pm – Shift is assigned by direct manager after training
MUST be open to working to 8pm daily after training
Pay :
$21/hr
Job Description:
Customer Solutions Associate:
· Use Excel based tool to process location and values data for ultimate entry into rating system
· Input data from applications into rating system
· Communicate on the phone and through email to internal and external customers
· Duties will include reviewing & handling written customer requests
· Qualifying accounts according to HSB guidelines
· Researching property locations for prior coverage & losses using HSB systems
· Using the internet to research accounts; assigning occupancies to locations; calculating total insured values & entering quotes in HSB quoting & rating system
· Ordering risk assessments when required, issuing bound new business, & gathering information for the monthly exception accounts
· Communicates with brokers/agencies, customers and internal departments
· Quotes accounts within authority limits by reviewing exposures and experience rating, updating account information, rates and adjusts price
· Special projects as needed
Experience:
High School Diploma, College Degree desired
1 or 2 years of customer service experience
Experience in providing excellent customer service either on the front-line or in the back office
Demonstrated strong interpersonal skills, ability to communicate effectively with all levels of customers
Demonstrated team behavior, personal and team accountability
Ability to work well in a stressful, rapidly changing environment
Knowledge/Skills:
Ability to multi-task, prioritize tasks and ensure assignments are delivered on time
Strong problem solving, analytical and presentation capabilities
Excellent PC skills using Word, Excel and Microsoft Office Suite preferred
Strong attention to detail
Displays a sense of urgency
Company DescriptionContemporary Staffing Solutions (CSS) is a company that exudes unwavering results with urgency, honesty, and integrity. CSS has been a leading provider of contract, temporary, and direct hire solutions. Nationally supporting Salesforce Projects & Managed Services and staffing solutions with a focus in Accounting & Finance, Human Resources, Sales & Marketing, Information Technology, Salesforce, and Call Center & Office. Everyone at CSS operates with pro-active pipelines, the highest business ethics, a winning spirit in our approach, and a team-oriented workflow with real cross-training. The CSS team coaches you with current business intelligence so that we can timely deliver solutions to meet your expectations. Our testimonials on our website tell the story from our clients and candidates—check them out!Company DescriptionContemporary Staffing Solutions (CSS) is a company that exudes unwavering results with urgency, honesty, and integrity. CSS has been a leading provider of contract, temporary, and direct hire solutions. Nationally supporting Salesforce Projects & Managed Services and staffing solutions with a focus in Accounting & Finance, Human Resources, Sales & Marketing, Information Technology, Salesforce, and Call Center & Office. Everyone at CSS operates with pro-active pipelines, the highest business ethics, a winning spirit in our approach, and a team-oriented workflow with real cross-training. The CSS team coaches you with current business intelligence so that we can timely deliver solutions to meet your expectations. Our testimonials on our website tell the story from our clients and candidates—check them out!