Customer Service Advisor

Our dynamic team seeks an enthusiastic individual to provide exceptional customer service to our insurance company clients and policyholders. You’ll be responsible for creating insurance policies, advising potential clients on coverage, and converting quotes into new policies. You'll also help resolve billing issues, change policies, and make policy recommendations. If you have previous insurance experience in a customer service role and have a friendly, client-first attitude, please apply today! Responsibilities: • Manage inbound calls related to insurance policy concerns, customer complaints, and general queries • Track current marketing activities, so you can appropriately respond to insurance-related inquiries with all of the resources at your disposal • Demonstrate accuracy in processing client policy modifications based on the data given • Follow-up on client interactions in a thorough manner to ensure customer satisfaction • Communicate with the customers about complaints, give acceptable solutions, and follow up to ensure that the problem was fixed Qualifications: • Basic knowledge of insurance policy procedures and schedules is preferred • Must have high school diploma or GED equivalent • Display strong communication skills, active listening skills, and personal skills • Understands how to utilize a database for processing client information and how to use Microsoft Office to create necessary documents • Prior work in a customer-facing position or customer service role is required Compensation: $32,000 - $42,000 yearly

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