Precision Door Service
Customer Service Representative
Precision Door Service, Brick, New Jersey, us, 08724
Precision Door Service, located in Brick, NJ is seeking a full time Customer Service Representative. Precision Door has been franchising since 1999 and is now America's leading Garage Door Repair company. You will work with smart and reliable supervisors and co-workers. At Precision, our franchise owners want you to start a career. They invest in their employees, and are looking for career-oriented, permanent employees. As a CSR, you will act as a liaison, provide product and services information, and resolve any emerging problems that our customers might face with accuracy and efficiency.
Responsibilities:
Manage large amounts of incoming callsSchedule service calls for customers and route technicians in an efficient mannerIdentify and assess customers' needs to achieve satisfactionBuild sustainable relationships of trust through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsHandle complaints, provide appropriate solutions and alternativesFollow communication procedures, guidelines and policiesGreet customers warmly and ascertain problem or reason for callingAdvise on company informationResolve customer complaints via phone or emailQualifications:
Proven customer support experienceStrong phone contact handling skills and active listeningCustomer orientation and ability to adapt/respond to different types of charactersExcellent communication and presentation skillsAbility to multi-task, prioritize and manage time effectivelyHigh school diploma or equivalentAbility to pass a drug screening and a background checkKnowledge of Monmouth, Ocean, Burlington, Mercer and Middlesex counties are helpful but not required
Hours/Schedule:
Monday-Friday 8:00am-6:00pmSaturday 8:00am-4:00 pmBenefits:MedicalPaid Time Off401K
Compensation: $17.00 per hour
Precision Door Service provides residential garage door service. With over 100 locations, our professional and certified technicians repair over 1000 garage doors everyday - nationwide. We also sell and install a wide selection of garage doors and garage door openers.
We have been selected multiple years as Franchise Business Review Top 50 Franchises for Franchise Satisfaction.
We ranked #13 in the top 20 new franchises by Entrepreneur® magazine.
We also ranked #227 in Entrepreneur® magazine's Franchise 500.
We received the "Spirit of Success" award from Southwestern Bell.
Multiple franchises with the Angie's List Super Service Award.Our Mission:
To provide outstanding garage door repair service, complete customer satisfaction and a program that rewards excellence from our franchisees, technicians and staff.Our Vision:
To establish Precision Door Service as the public standard and national household name in garage door repair service.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Precision Door Service Corporate.
Responsibilities:
Manage large amounts of incoming callsSchedule service calls for customers and route technicians in an efficient mannerIdentify and assess customers' needs to achieve satisfactionBuild sustainable relationships of trust through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsHandle complaints, provide appropriate solutions and alternativesFollow communication procedures, guidelines and policiesGreet customers warmly and ascertain problem or reason for callingAdvise on company informationResolve customer complaints via phone or emailQualifications:
Proven customer support experienceStrong phone contact handling skills and active listeningCustomer orientation and ability to adapt/respond to different types of charactersExcellent communication and presentation skillsAbility to multi-task, prioritize and manage time effectivelyHigh school diploma or equivalentAbility to pass a drug screening and a background checkKnowledge of Monmouth, Ocean, Burlington, Mercer and Middlesex counties are helpful but not required
Hours/Schedule:
Monday-Friday 8:00am-6:00pmSaturday 8:00am-4:00 pmBenefits:MedicalPaid Time Off401K
Compensation: $17.00 per hour
Precision Door Service provides residential garage door service. With over 100 locations, our professional and certified technicians repair over 1000 garage doors everyday - nationwide. We also sell and install a wide selection of garage doors and garage door openers.
We have been selected multiple years as Franchise Business Review Top 50 Franchises for Franchise Satisfaction.
We ranked #13 in the top 20 new franchises by Entrepreneur® magazine.
We also ranked #227 in Entrepreneur® magazine's Franchise 500.
We received the "Spirit of Success" award from Southwestern Bell.
Multiple franchises with the Angie's List Super Service Award.Our Mission:
To provide outstanding garage door repair service, complete customer satisfaction and a program that rewards excellence from our franchisees, technicians and staff.Our Vision:
To establish Precision Door Service as the public standard and national household name in garage door repair service.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Precision Door Service Corporate.