Spherion
IT OPERATIONS SUPPORT
Spherion, Champaign, Illinois, us, 61825
Job DescriptionJob Description
IT Operations Support Technician
The IT Operations Support Technician is responsible for installing, maintaining, and troubleshooting hardware and software used throughout the organization. The responsibilities include, but are not limited to: Windows operating system, Mac, printers, Android mobile computers, LAN/WAN networking, endpoint management and protection software, and business applications. The IT Operations Support Technician is also involvedin special Information Technology projects associated with the organization's overall strategic plan.
To accomplish these responsibilities, the IT Operations Support Technician must be able to appropriately communicate to ITS management concerns and issues identified in the day-to-day management of all the aforementioned areas. The IT Operations Support Technician will work on tasks which are varied and complex, monitor the environment to identify problems and issues, escalate where applicable to the appropriate persons, management,or vendor, and will be responsible for the follow through and resolution of these identified problems and issues. Ability to adapt procedures, tools, equipment, techniques to meet business and project needs. The IT Operations Support Technician must also demonstrate an ability to work well within a team environment and to manage business relationships with customers and vendors.
The IT Operations Support Technician is expected to be proficient with operating systems such as Windows, Mac OS and Linux as well as common desktop applications. Desktop applications include Word, Excel, PowerPoint, Outlook, Adobe, and others. IT Operations Support Technician is expected to have a functional knowledge of LAN/WAN networking and endpoint management with Microsoft Intune.
The IT Operations Support Technician position requires carrying of a phone during work hours and occasional after hours & weekends, lifting of computer equipment, and occasional travel. This role is preferred to be on-site with remote opportunities provided on a case-by-case basis.
Roles & Responsibilities:
Performs configuration, troubleshooting, diagnosis, and ensures repairs/fixes of PC hardware, peripherals, devices, operating systems and software applications.
Perform network infrastructure and maintenance tasks and assist senior staff in the identification and resolution of network operating problems.
Performs troubleshooting, diagnosis, and repairs/fixes common desktop application problems. These include, but are not limited to, problems with e-mail, word processing, spreadsheets, project management, and web browsers.
Provide level 1 application support for Oracle Fusion Cloud Applications and additional business critical applications.
Performs troubleshooting, diagnosis, and repairs/fixes RF equipment used in the Distribution Center.
Perform project related work which may include implementation or configuration of new hardware or software.
Microsoft 365, Intune, Defender, and EntraID (Azure AD) administration.
Development and maintenance of scripts to assist with process automation or deployment using common scripting languages including: PowerShell, Python, Batch and Bash.
IT Operations Support Technician will support cloud-based phone system.
Assist in the installation of network infrastructure equipment.
Implement backup and recovery procedures according to company backup and retention policies.
IT Operations Support Technician will support engineering software such as SolidWorks, Pro-E, IAR systems and Mentor Graphics Pads.
Perform troubleshooting, diagnosis, and repairs/fixes issues related to printers.
Perform troubleshooting, diagnosis, and repairs/fixes MAC operating system problems.
Track changes to configuration and installation of new software in the change management system.
Ensure that problems and their solutions are properly logged into the IT Operations Ticketing System.
Train users in PC functions and techniques.
Keep track of local inventory and stocks consumable such as patch cables, network adapters, and hard drives. Also responsible for tracking software licenses.
Perform other duties as assigned by the IT Operations Management.
Ability to lift 50 lbs. or more.
Working hours: 8:00 AM - 5:00 PM
Skills:Preferred, but not required:CompTIA A+ certificationCompTIA Network+ certificationCCNA certificationMCSA certificationPowerShell experienceJira and Confluence experience
Education:Bachelors
Experience:1-4 years
Qualifications:Education/Experience:Bachelor's Degree in Computer Science or relevant work experience.3-5 years experience in IT or an equivalent combination of education and work experience.Sufficient knowledge of IT operations, responsibilities, workflow processes and procedures to resolve most inquiries independently.Strong ability to document common problems and identify opportunities for the department to become more efficient and successful.Strong analytical and problem-solving skills.Superior customer service skills/customer-centric mindset.Strong oral and written communication and learning skills.Knowledge in Active Directory, Microsoft 365, and LAN networkingResults driven individual, ability to prioritize and drive tasks to completion.
Apply at spherion.com/apply/75102 or call 217-359-4488 for more information
Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including health, and an incentive and recognition program (all benefits are based on eligibility).
Company DescriptionAbout Spherion Staffing Services
Since 1946, Spherion has placed millions of talented individuals in rewarding administrative, clerical, light industrial, customer service, non-clinical healthcare and professional jobs. Filling a broad mix of flexible, temp-to-hire and permanent positions, Spherion is a trusted recruiting and staffing partner to more than 8,000 companies nationwide.
TO APPLY: Visit https://www.spherion.com/apply to fill out the online application!
EEO/AA/ADACompany DescriptionAbout Spherion Staffing Services\r\n\r\nSince 1946, Spherion has placed millions of talented individuals in rewarding administrative, clerical, light industrial, customer service, non-clinical healthcare and professional jobs. Filling a broad mix of flexible, temp-to-hire and permanent positions, Spherion is a trusted recruiting and staffing partner to more than 8,000 companies nationwide. \r\n\r\nTO APPLY: Visit https://www.spherion.com/apply to fill out the online application!\r\n\r\nEEO/AA/ADA
IT Operations Support Technician
The IT Operations Support Technician is responsible for installing, maintaining, and troubleshooting hardware and software used throughout the organization. The responsibilities include, but are not limited to: Windows operating system, Mac, printers, Android mobile computers, LAN/WAN networking, endpoint management and protection software, and business applications. The IT Operations Support Technician is also involvedin special Information Technology projects associated with the organization's overall strategic plan.
To accomplish these responsibilities, the IT Operations Support Technician must be able to appropriately communicate to ITS management concerns and issues identified in the day-to-day management of all the aforementioned areas. The IT Operations Support Technician will work on tasks which are varied and complex, monitor the environment to identify problems and issues, escalate where applicable to the appropriate persons, management,or vendor, and will be responsible for the follow through and resolution of these identified problems and issues. Ability to adapt procedures, tools, equipment, techniques to meet business and project needs. The IT Operations Support Technician must also demonstrate an ability to work well within a team environment and to manage business relationships with customers and vendors.
The IT Operations Support Technician is expected to be proficient with operating systems such as Windows, Mac OS and Linux as well as common desktop applications. Desktop applications include Word, Excel, PowerPoint, Outlook, Adobe, and others. IT Operations Support Technician is expected to have a functional knowledge of LAN/WAN networking and endpoint management with Microsoft Intune.
The IT Operations Support Technician position requires carrying of a phone during work hours and occasional after hours & weekends, lifting of computer equipment, and occasional travel. This role is preferred to be on-site with remote opportunities provided on a case-by-case basis.
Roles & Responsibilities:
Performs configuration, troubleshooting, diagnosis, and ensures repairs/fixes of PC hardware, peripherals, devices, operating systems and software applications.
Perform network infrastructure and maintenance tasks and assist senior staff in the identification and resolution of network operating problems.
Performs troubleshooting, diagnosis, and repairs/fixes common desktop application problems. These include, but are not limited to, problems with e-mail, word processing, spreadsheets, project management, and web browsers.
Provide level 1 application support for Oracle Fusion Cloud Applications and additional business critical applications.
Performs troubleshooting, diagnosis, and repairs/fixes RF equipment used in the Distribution Center.
Perform project related work which may include implementation or configuration of new hardware or software.
Microsoft 365, Intune, Defender, and EntraID (Azure AD) administration.
Development and maintenance of scripts to assist with process automation or deployment using common scripting languages including: PowerShell, Python, Batch and Bash.
IT Operations Support Technician will support cloud-based phone system.
Assist in the installation of network infrastructure equipment.
Implement backup and recovery procedures according to company backup and retention policies.
IT Operations Support Technician will support engineering software such as SolidWorks, Pro-E, IAR systems and Mentor Graphics Pads.
Perform troubleshooting, diagnosis, and repairs/fixes issues related to printers.
Perform troubleshooting, diagnosis, and repairs/fixes MAC operating system problems.
Track changes to configuration and installation of new software in the change management system.
Ensure that problems and their solutions are properly logged into the IT Operations Ticketing System.
Train users in PC functions and techniques.
Keep track of local inventory and stocks consumable such as patch cables, network adapters, and hard drives. Also responsible for tracking software licenses.
Perform other duties as assigned by the IT Operations Management.
Ability to lift 50 lbs. or more.
Working hours: 8:00 AM - 5:00 PM
Skills:Preferred, but not required:CompTIA A+ certificationCompTIA Network+ certificationCCNA certificationMCSA certificationPowerShell experienceJira and Confluence experience
Education:Bachelors
Experience:1-4 years
Qualifications:Education/Experience:Bachelor's Degree in Computer Science or relevant work experience.3-5 years experience in IT or an equivalent combination of education and work experience.Sufficient knowledge of IT operations, responsibilities, workflow processes and procedures to resolve most inquiries independently.Strong ability to document common problems and identify opportunities for the department to become more efficient and successful.Strong analytical and problem-solving skills.Superior customer service skills/customer-centric mindset.Strong oral and written communication and learning skills.Knowledge in Active Directory, Microsoft 365, and LAN networkingResults driven individual, ability to prioritize and drive tasks to completion.
Apply at spherion.com/apply/75102 or call 217-359-4488 for more information
Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including health, and an incentive and recognition program (all benefits are based on eligibility).
Company DescriptionAbout Spherion Staffing Services
Since 1946, Spherion has placed millions of talented individuals in rewarding administrative, clerical, light industrial, customer service, non-clinical healthcare and professional jobs. Filling a broad mix of flexible, temp-to-hire and permanent positions, Spherion is a trusted recruiting and staffing partner to more than 8,000 companies nationwide.
TO APPLY: Visit https://www.spherion.com/apply to fill out the online application!
EEO/AA/ADACompany DescriptionAbout Spherion Staffing Services\r\n\r\nSince 1946, Spherion has placed millions of talented individuals in rewarding administrative, clerical, light industrial, customer service, non-clinical healthcare and professional jobs. Filling a broad mix of flexible, temp-to-hire and permanent positions, Spherion is a trusted recruiting and staffing partner to more than 8,000 companies nationwide. \r\n\r\nTO APPLY: Visit https://www.spherion.com/apply to fill out the online application!\r\n\r\nEEO/AA/ADA