EarthCam
Client Service Specialist
EarthCam, Upper Saddle River, New Jersey, United States,
Job DescriptionJob Description
Who We Are
EarthCam is the global leader in providing webcam content, technology and services. Founded in 1996, EarthCam provides live streaming video, time-lapse construction cameras, and Software-as-a-Service (SaaS) for AI-powered visual asset management. EarthCam leads the industry with the highest resolution imagery available, to empower building information modelling (BIM) and Virtual Design Construction (VDC) teams with actionable visual data. EarthCam's innovations include the world’s first outdoor gigapixel panorama camera system, and the first ever 5G construction camera. EarthCam has documented over a trillion dollars of construction projects around the world. The company is headquartered on a 10-acre campus in Northern New Jersey.
Client Services Specialist Responsibilities:
·
Oversee the end to end customer lifecycle while ensuring a positive customer experience
·
Engage assigned customers proactively & maintain a regular cadence of communication
·
Develop Customer Success Plans geared towards improving customer sentiment, service experience, product usage, & overall value realization
·
Maintain proper hygiene of customer information for accurate reporting
·
Maintain client confidence and protect operations by keeping information confidential
·
Support incoming help requests from end users via telephone, email and HelpDesk tickets in a courteous manner, and ensure customer needs are quickly addressed
·
Record, track and document the request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution
·
Deliver service and support to end-users via phone, email or live chat
·
Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services
·
Follow standard processes and procedures and adhere to Team KPI’s (Key Performance Indicators) around Customer Satisfaction & Product Adoption
·
Act as the internal advocate for customers, ensure matters are quickly addressed, while supporting customer communication as needed
·
All other tasks assigned by supervisor while providing regular updates proactively
Client Services Specialist Skills and Qualifications:
·
Minimum 2 years’ experience in an external customer facing role
·
Minimum 2-years’ experience in a Coordinator role, working with cross-functional teams to meet work/project deadline(s)
·
Proper phone etiquette
·
Ability to speak and write clearly and accurately
·
Ability to work in a team environment
·
Willingness to co-operate with others and work towards the success of the customer and team
·
Ability to multi-task
What We Offer:
The EarthCam package includes excellent salaries, bonuses, benefits, and constant opportunities for development – designed to create an entrepreneurial, invigorating and satisfying environment.
Our benefits include:
Health insurance (Single coverage 100% paid for by company)
Dental and vision insurance
401K Plan (with aggressive company matching)
Paid time off, plus paid holidays
Regular free breakfasts, lunches and snacks
Bicycles to ride around campus
Team BBQs and annual company Olympics
Company DescriptionEarthCam® is the global leader in providing live camera technology, content and services. Founded in 1996, EarthCam provides live streaming video, time-lapse construction cameras, Software-as-a-Service (SaaS) for AI-powered visual asset management, 3D/4D BIM model integrations and security solutions for corporate and government clients. EarthCam leads the industry with the highest resolution imagery available, including the world’s first outdoor gigapixel panorama camera system. This patented technology delivers superior multi-billion pixel clarity for monitoring and archiving important projects and events. EarthCam has documented over a trillion dollars of construction projects around the world. The company is headquartered on a 10-acre campus in Northern New Jersey.Projects documented by EarthCam include: One World Trade Center, Statue of Liberty Museum, Smithsonian Air & Space Museum, One Vanderbilt Manhattan, St. Regis Chicago, Hudson Yards, UBS Arena, SoFi Stadium, Allegiant Stadium, Mercedes-Benz Stadium, LAX Airport, Moynihan Station, San Francisco Oakland Bay Bridge, Panama Canal Expansion, The Red Sea Project, The Jeddah Tower, Academy Museum of Motion Pictures, Whitney Museum of American Art, Louvre in Abu Dhabi, and the Smithsonian National Museum of African American History and Culture.The Webby Award winning company also hosts many highly trafficked tourism cams, with views of popular locations and landmarks such as Times Square, Grand Canyon, World Trade Center, Statue of Liberty, Miami Beach, Waikiki, Bourbon Street, Temple Bar in Dublin, CN Tower, and Abbey Road Crossing in London.Company DescriptionEarthCam® is the global leader in providing live camera technology, content and services. Founded in 1996, EarthCam provides live streaming video, time-lapse construction cameras, Software-as-a-Service (SaaS) for AI-powered visual asset management, 3D/4D BIM model integrations and security solutions for corporate and government clients. EarthCam leads the industry with the highest resolution imagery available, including the world’s first outdoor gigapixel panorama camera system. This patented technology delivers superior multi-billion pixel clarity for monitoring and archiving important projects and events. EarthCam has documented over a trillion dollars of construction projects around the world. The company is headquartered on a 10-acre campus in Northern New Jersey.\r\nProjects documented by EarthCam include: One World Trade Center, Statue of Liberty Museum, Smithsonian Air & Space Museum, One Vanderbilt Manhattan, St. Regis Chicago, Hudson Yards, UBS Arena, SoFi Stadium, Allegiant Stadium, Mercedes-Benz Stadium, LAX Airport, Moynihan Station, San Francisco Oakland Bay Bridge, Panama Canal Expansion, The Red Sea Project, The Jeddah Tower, Academy Museum of Motion Pictures, Whitney Museum of American Art, Louvre in Abu Dhabi, and the Smithsonian National Museum of African American History and Culture. \r\nThe Webby Award winning company also hosts many highly trafficked tourism cams, with views of popular locations and landmarks such as Times Square, Grand Canyon, World Trade Center, Statue of Liberty, Miami Beach, Waikiki, Bourbon Street, Temple Bar in Dublin, CN Tower, and Abbey Road Crossing in London.
Who We Are
EarthCam is the global leader in providing webcam content, technology and services. Founded in 1996, EarthCam provides live streaming video, time-lapse construction cameras, and Software-as-a-Service (SaaS) for AI-powered visual asset management. EarthCam leads the industry with the highest resolution imagery available, to empower building information modelling (BIM) and Virtual Design Construction (VDC) teams with actionable visual data. EarthCam's innovations include the world’s first outdoor gigapixel panorama camera system, and the first ever 5G construction camera. EarthCam has documented over a trillion dollars of construction projects around the world. The company is headquartered on a 10-acre campus in Northern New Jersey.
Client Services Specialist Responsibilities:
·
Oversee the end to end customer lifecycle while ensuring a positive customer experience
·
Engage assigned customers proactively & maintain a regular cadence of communication
·
Develop Customer Success Plans geared towards improving customer sentiment, service experience, product usage, & overall value realization
·
Maintain proper hygiene of customer information for accurate reporting
·
Maintain client confidence and protect operations by keeping information confidential
·
Support incoming help requests from end users via telephone, email and HelpDesk tickets in a courteous manner, and ensure customer needs are quickly addressed
·
Record, track and document the request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution
·
Deliver service and support to end-users via phone, email or live chat
·
Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services
·
Follow standard processes and procedures and adhere to Team KPI’s (Key Performance Indicators) around Customer Satisfaction & Product Adoption
·
Act as the internal advocate for customers, ensure matters are quickly addressed, while supporting customer communication as needed
·
All other tasks assigned by supervisor while providing regular updates proactively
Client Services Specialist Skills and Qualifications:
·
Minimum 2 years’ experience in an external customer facing role
·
Minimum 2-years’ experience in a Coordinator role, working with cross-functional teams to meet work/project deadline(s)
·
Proper phone etiquette
·
Ability to speak and write clearly and accurately
·
Ability to work in a team environment
·
Willingness to co-operate with others and work towards the success of the customer and team
·
Ability to multi-task
What We Offer:
The EarthCam package includes excellent salaries, bonuses, benefits, and constant opportunities for development – designed to create an entrepreneurial, invigorating and satisfying environment.
Our benefits include:
Health insurance (Single coverage 100% paid for by company)
Dental and vision insurance
401K Plan (with aggressive company matching)
Paid time off, plus paid holidays
Regular free breakfasts, lunches and snacks
Bicycles to ride around campus
Team BBQs and annual company Olympics
Company DescriptionEarthCam® is the global leader in providing live camera technology, content and services. Founded in 1996, EarthCam provides live streaming video, time-lapse construction cameras, Software-as-a-Service (SaaS) for AI-powered visual asset management, 3D/4D BIM model integrations and security solutions for corporate and government clients. EarthCam leads the industry with the highest resolution imagery available, including the world’s first outdoor gigapixel panorama camera system. This patented technology delivers superior multi-billion pixel clarity for monitoring and archiving important projects and events. EarthCam has documented over a trillion dollars of construction projects around the world. The company is headquartered on a 10-acre campus in Northern New Jersey.Projects documented by EarthCam include: One World Trade Center, Statue of Liberty Museum, Smithsonian Air & Space Museum, One Vanderbilt Manhattan, St. Regis Chicago, Hudson Yards, UBS Arena, SoFi Stadium, Allegiant Stadium, Mercedes-Benz Stadium, LAX Airport, Moynihan Station, San Francisco Oakland Bay Bridge, Panama Canal Expansion, The Red Sea Project, The Jeddah Tower, Academy Museum of Motion Pictures, Whitney Museum of American Art, Louvre in Abu Dhabi, and the Smithsonian National Museum of African American History and Culture.The Webby Award winning company also hosts many highly trafficked tourism cams, with views of popular locations and landmarks such as Times Square, Grand Canyon, World Trade Center, Statue of Liberty, Miami Beach, Waikiki, Bourbon Street, Temple Bar in Dublin, CN Tower, and Abbey Road Crossing in London.Company DescriptionEarthCam® is the global leader in providing live camera technology, content and services. Founded in 1996, EarthCam provides live streaming video, time-lapse construction cameras, Software-as-a-Service (SaaS) for AI-powered visual asset management, 3D/4D BIM model integrations and security solutions for corporate and government clients. EarthCam leads the industry with the highest resolution imagery available, including the world’s first outdoor gigapixel panorama camera system. This patented technology delivers superior multi-billion pixel clarity for monitoring and archiving important projects and events. EarthCam has documented over a trillion dollars of construction projects around the world. The company is headquartered on a 10-acre campus in Northern New Jersey.\r\nProjects documented by EarthCam include: One World Trade Center, Statue of Liberty Museum, Smithsonian Air & Space Museum, One Vanderbilt Manhattan, St. Regis Chicago, Hudson Yards, UBS Arena, SoFi Stadium, Allegiant Stadium, Mercedes-Benz Stadium, LAX Airport, Moynihan Station, San Francisco Oakland Bay Bridge, Panama Canal Expansion, The Red Sea Project, The Jeddah Tower, Academy Museum of Motion Pictures, Whitney Museum of American Art, Louvre in Abu Dhabi, and the Smithsonian National Museum of African American History and Culture. \r\nThe Webby Award winning company also hosts many highly trafficked tourism cams, with views of popular locations and landmarks such as Times Square, Grand Canyon, World Trade Center, Statue of Liberty, Miami Beach, Waikiki, Bourbon Street, Temple Bar in Dublin, CN Tower, and Abbey Road Crossing in London.