Technical Support Engineer Santa Clara

MapR Technologies, a provider of the industry’s leading data platform for AI and Analytics, enables enterprises to inject analytics into their business processes to increase revenue, reduce costs, and mitigate risks. MapR addresses the data complexities of high-scale and mission-critical distributed processing from the cloud to the edge, IoT analytics, and container persistence. Global 2000 enterprises trust the MapR Data Platform to help them solve their most complex AI and analytics challenges. Amazon, Cisco, Google, Microsoft, SAP and other leading businesses are all part of the MapR ecosystem. For more information, visit www.mapr.com. MapR Technologies is an equal opportunity employer. Technical Support Engineer In this exciting position, you will provide the highest level of Technical Support to MapR's rapidly growing customer base. You will provide assistance to these enterprises throughout the Pre- and Post-Sales process. If you consider yourself a technical dynamo, and you are looking for a challenge in a trailblazing company we want to hear from you!

SKILLS REQUIRED:

-Strong Linux system administrator skills (4+ Yrs)

-Knowledge of file system &

kernel internals – latency, throughput, availability, consistency, security, etc.

-Ability to communicate technical concepts clearly and effectively

-Strong troubleshooting and debugging skills, with a passion for problem solving and investigation

-Ability and willingness to learn new technologies

EXPERIENCE PREFERRED:

-Working knowledge of Hadoop components

-Shell scripting (Shell, awk), Ability to trace (read/understand) Java/C++

-SQL / NoSQL Databases knowledge

-Understanding of few Hadoop ecosystem components

-Familiar with different security technologies (Kerberos, SSL, etc.)

-Prior technical support experience is a plus

QUALIFICATIONS:

-BS Computer Science, related field or equivalent experience

-3 to 5 years experience in troubleshooting integrated and complex systems