Blink Health
Bilingual Spanish - Customer Support Specialist - ON SITE
Blink Health, Pittsburgh, Pennsylvania, us, 15289
Company Overview:
Blink Health is a healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products - BlinkRx and Quick Save - remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients.
BlinkRx is the world's first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can't afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn't have the medication in stock.
We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us!
Responsibilities:Receive inbound phone calls to resolve routine and new issues with patients, doctors and insurersProvide patient care to accurately support pharma programs and triage to appropriate teams when requiredStrive to meet and exceed structured performance targets.Document all call information and data discovery according to operating proceduresUtilize Knowledge Base materials as a foundation for resolving inquiriesMaintain confidentiality of patient and proprietary informationDevelop a working knowledge of company related security and privacy practices.Participate in continued education on product changes, new features and product launchesHelp improve the patient experience by sharing feedback with management to further develop the product, materials and processesResponsibilities:
Receive inbound phone calls to resolve routine and new issues with patients, doctors and insurersProvide patient care to accurately support pharma programs and triage to appropriate teams when requiredStrive to meet and exceed structured performance targets.Document all call information and data discovery according to operating proceduresUtilize Knowledge Base materials as a foundation for resolving inquiriesMaintain confidentiality of patient and proprietary informationDevelop a working knowledge of company related security and privacy practices.Participate in continued education on product changes, new features and product launchesHelp improve the patient experience by sharing feedback with management to further develop the product, materials and processesLocation/Hours
Full time position,
on-site
in Pittsburgh (Robinson)Availability Monday-Friday across various shifts, including 8am-4pm, 9am-5pm, 10am-6pm, 11am-7pm, 12pm-8pm, and 1pm-9pmOR
open for availability for 4 day 10 hour shifts from 10am-8 pmAvailability for rotating Saturday shifts 9am-5pmScheduling flexibility, as your schedule may change over time according to business needsBenefits
Medical, dental, and vision insurance plans that fit your needs401(k) retirement planPaid time off, sick time & holidaysPaid parental/baby bonding leaveDaily meal stipend for onsite marketplacePre-tax transit benefits and free onsite parkingRequirements:
Bilingual Spanish requiredHigh school diploma or GED required, Bachelor's degree strongly preferredCustomer service or inbound call center experience requiredHealthcare, pharmacy or other relevant industry experience strongly preferredStrong verbal and written communication skillsSound technical skills, analytical ability, good judgment, and strong operational focusA passion for providing top-notch patient careAbility to work with peers in a team effort and cross-functionallyStrong technical aptitude and ability to learn complex new software
Why Join Us:
It is rare to have a company that both deeply impacts its customers and is able to provide its services across a massive population. At Blink, we have a huge impact on people when they are most vulnerable: at the intersection of their healthcare and finances. We are also the fastest growing healthcare company in the country and are driving that impact across millions of new patients every year. Our business model not only helps people, but drives economics that allow us to build a generational company. We are a relentlessly learning, constantly curious, and aggressively collaborative cross-functional team dedicated to inventing new ways to improve the lives of our customers.
We are an equal opportunity employer and value diversity of all kinds. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Blink Health is a healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products - BlinkRx and Quick Save - remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients.
BlinkRx is the world's first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can't afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn't have the medication in stock.
We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us!
Responsibilities:Receive inbound phone calls to resolve routine and new issues with patients, doctors and insurersProvide patient care to accurately support pharma programs and triage to appropriate teams when requiredStrive to meet and exceed structured performance targets.Document all call information and data discovery according to operating proceduresUtilize Knowledge Base materials as a foundation for resolving inquiriesMaintain confidentiality of patient and proprietary informationDevelop a working knowledge of company related security and privacy practices.Participate in continued education on product changes, new features and product launchesHelp improve the patient experience by sharing feedback with management to further develop the product, materials and processesResponsibilities:
Receive inbound phone calls to resolve routine and new issues with patients, doctors and insurersProvide patient care to accurately support pharma programs and triage to appropriate teams when requiredStrive to meet and exceed structured performance targets.Document all call information and data discovery according to operating proceduresUtilize Knowledge Base materials as a foundation for resolving inquiriesMaintain confidentiality of patient and proprietary informationDevelop a working knowledge of company related security and privacy practices.Participate in continued education on product changes, new features and product launchesHelp improve the patient experience by sharing feedback with management to further develop the product, materials and processesLocation/Hours
Full time position,
on-site
in Pittsburgh (Robinson)Availability Monday-Friday across various shifts, including 8am-4pm, 9am-5pm, 10am-6pm, 11am-7pm, 12pm-8pm, and 1pm-9pmOR
open for availability for 4 day 10 hour shifts from 10am-8 pmAvailability for rotating Saturday shifts 9am-5pmScheduling flexibility, as your schedule may change over time according to business needsBenefits
Medical, dental, and vision insurance plans that fit your needs401(k) retirement planPaid time off, sick time & holidaysPaid parental/baby bonding leaveDaily meal stipend for onsite marketplacePre-tax transit benefits and free onsite parkingRequirements:
Bilingual Spanish requiredHigh school diploma or GED required, Bachelor's degree strongly preferredCustomer service or inbound call center experience requiredHealthcare, pharmacy or other relevant industry experience strongly preferredStrong verbal and written communication skillsSound technical skills, analytical ability, good judgment, and strong operational focusA passion for providing top-notch patient careAbility to work with peers in a team effort and cross-functionallyStrong technical aptitude and ability to learn complex new software
Why Join Us:
It is rare to have a company that both deeply impacts its customers and is able to provide its services across a massive population. At Blink, we have a huge impact on people when they are most vulnerable: at the intersection of their healthcare and finances. We are also the fastest growing healthcare company in the country and are driving that impact across millions of new patients every year. Our business model not only helps people, but drives economics that allow us to build a generational company. We are a relentlessly learning, constantly curious, and aggressively collaborative cross-functional team dedicated to inventing new ways to improve the lives of our customers.
We are an equal opportunity employer and value diversity of all kinds. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.