IT - Manager -Tech Support

• IT Major incident Manager - The Major Incident Manager will be responsible for reviewing IT processes in accordance to best practices.• He or she should be a practitioner in the area, focused on IT Service Management functions, including but not limited to areas such as Incident Management, Change Management, Configuration Management, Service Catalog, Service Level Management, Problem Management, and Knowledge Management.• Identifies and Contributes process evolution to develop and assist with implementation of continual service improvement cycles across all operational processes. Designs ITSM work flows as directed, creating efficiencies and delivery standards for all IT Service Management stakeholders.• Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors• The ideal candidate will have experience with ITIL - Operational Excellence - and Problem Management and Change Management processes. ServiceNow Experience required - and desired to have used Service Now at an experienced level, including the process flows. Healthcare background desired but not absolutely necessary. Ability to work across teams and internal partners.