Bayone
Business Analyst
Bayone, Pleasanton, California, United States, 94566
This role will have day-to-day interactions with our Salesforce Business and Technical team. You'll be working and collaborating with Product Development, Integration, Data Migration, Change Management along with Business Teams to gather requirements and define business use cases. You'll be working closely with the Product Owner on daily basis and will be reporting to the Director of Product Management.
Key Responsibilities include, but are not limited to:Work with the Business and Product teams to understand the existing process and to gather the business and functional requirements, by scoping, defining, and prioritizing requirements.Understand and document detailed requirements for implementing and enhancing CRM solution.Critically evaluate information gathered from multiple sources, reconcile inconsistency, and break down high-level information into details.Work with UX/UI team to develop mock-ups and proposed user journeysMapping functional requirements to Salesforce.com features and functionality.Work with Product Manager and Analytics team to define, measure and track Key Performance Indicators (KPIs) and success criteria for the assigned projects & featuresWork with Architects and Developers to transform new requirements into Salesforce.com design and implementation.Work with the functional SME and trainers to identify and document process gaps and process improvements.ssist and Develop Innovation Roadmaps and BRDs.
Qualifications:* BS/BA DegreeYou have 5 years of business analyst experience in delivering amazing customer experience using customer support products and technologyExperience with
CRM and Customer Service Management solutions
used by medium-sized customer support organization a strong plusProcess Improvement certification Six Sigma is a PlusProduct experience in eCommerce customer support a plusptitude for strategic thinking and problem solving in a fluid environment.Exceptional at prioritizing and focusing on the highest value opportunities.bility to stay goal oriented and act with a sense of urgencybility to work collaboratively as a member of cross-functional teams to deliver results.Excellent communication skills, able to present, negotiate and influence at C-level.Exceptional networking, relationship building and influencing skills.
Key Responsibilities include, but are not limited to:Work with the Business and Product teams to understand the existing process and to gather the business and functional requirements, by scoping, defining, and prioritizing requirements.Understand and document detailed requirements for implementing and enhancing CRM solution.Critically evaluate information gathered from multiple sources, reconcile inconsistency, and break down high-level information into details.Work with UX/UI team to develop mock-ups and proposed user journeysMapping functional requirements to Salesforce.com features and functionality.Work with Product Manager and Analytics team to define, measure and track Key Performance Indicators (KPIs) and success criteria for the assigned projects & featuresWork with Architects and Developers to transform new requirements into Salesforce.com design and implementation.Work with the functional SME and trainers to identify and document process gaps and process improvements.ssist and Develop Innovation Roadmaps and BRDs.
Qualifications:* BS/BA DegreeYou have 5 years of business analyst experience in delivering amazing customer experience using customer support products and technologyExperience with
CRM and Customer Service Management solutions
used by medium-sized customer support organization a strong plusProcess Improvement certification Six Sigma is a PlusProduct experience in eCommerce customer support a plusptitude for strategic thinking and problem solving in a fluid environment.Exceptional at prioritizing and focusing on the highest value opportunities.bility to stay goal oriented and act with a sense of urgencybility to work collaboratively as a member of cross-functional teams to deliver results.Excellent communication skills, able to present, negotiate and influence at C-level.Exceptional networking, relationship building and influencing skills.