Motive Energy
Helpdesk Administrator
Motive Energy, Austin, Texas, us, 78716
Receives and responds to queries (via email, chat, phone, etc.).
Contacts querant and gathers details or additional information on the issue until comprehension is complete.
Determines the best solution based on the issue and details provided by querant.
Conveys solution in language and at level of sophistication of querant.
Performs network repairs, as appropriate.
Walks querant through problem-solving process or may provide troubleshooting by taking remote control of computer, as applicable.
Directs unresolved issues to the next level of support, as necessary.
Records/reports/logs queries.
All other duties as required.
Contacts querant and gathers details or additional information on the issue until comprehension is complete.
Determines the best solution based on the issue and details provided by querant.
Conveys solution in language and at level of sophistication of querant.
Performs network repairs, as appropriate.
Walks querant through problem-solving process or may provide troubleshooting by taking remote control of computer, as applicable.
Directs unresolved issues to the next level of support, as necessary.
Records/reports/logs queries.
All other duties as required.