Demo - Maximus
Quality Assurance Director - (Local - CA)
Demo - Maximus, Rancho Cordova, California, us, 95741
EDUCATION/EXPERIENCE/ADDITIONAL REQUIREMENTS:Bachelor’s degree from an accredited college or university in business administration, economics, Applied Mathematics; three-to-five years experience in quality management and managing quality assurance functions, preferably in a health and/or human services related environment; computer literacy; excellent people management skills; excellent organizational, interpersonal, written, and verbal communication skills; ability to perform comfortably in a fast-paced, deadline-oriented work environment; ability to successfully execute many complex tasks simultaneously; and ability to work as a team member, as well as independently; strong analytical background.
Preferred qualifications include a Master’s degree from an accredited college or university; and knowledge of or experience in working with the State of California contracting and auditing processes; two years of experience in Quality Assurance, Internal auditing, or Accounting in a healthcare or production based environment; Certified Manager of Quality/Organizational Excellence, and an ISO 9001 Lead Auditor Certification.JOB RESPONSIBILITIES:Develops contractual and quality assurance oversight systems and goals and implements specific objectives to ensure oversight systems are adequate and goals are realized.Full authority and final responsibility for ensuring that all activities conform to the established Quality Management System.Develops and maintains positive and effective communications with the Department of Health Care Services (DHCS).Develops controls and provides direct oversight of all contractual and quality assurance functions.Performs timely reviews of staff in accordance with policy and makes recommendations for pay raises, bonuses, and the awards program based on approved policies and procedures for such.Ensures that the HCO Project is in compliance with the contract and all required facets of State and Federal regulatory requirements.Ensures quality standards are established, communicated, monitored, and maintained for each HCO functional area.Ensures contractual and quality assurance daily, weekly, monthly, and yearly reporting requirements are developed, met, and maintained.Audits required contract provisions and ensures contract compliance standards are identified and met.In accordance with ISO 9001, organizes and develops Management Reviews at planned intervals to ensure the Quality Management System’s (QMS) continuing suitability, adequacy, and effectiveness.Conducts various types of analyses including data, feasibility, technical, and workflow processes.Extrapolates audit report findings and prepares reports of audit findings which identify impacts, trends, and recommendations and provides project management with feedback on process or staff effectiveness.Maintains updated knowledge of contract compliance provisions for the project and department as well as ISO 9001 and serves as a resource for the CA HCO Project on such requirements.Directly oversees the ISO 9001 Internal Quality Audit Program.Directly oversees the Problem Correction Process and ensure that all the contractual and QMS requirements in this process met.Performs other duties as may be assigned by management.
ESSENTIAL PHYSICAL AND MENTAL FUNCTIONS:
Must be able to remain in a stationary position for an extended period of timeOccasionally lifts, carries, or otherwise moves items weighing up to 25 poundsJOB ENVIRONMENT:Work is constantly performed in an office environment.Job Summary
Education and Experience Requirements
Essential Duties and Responsibilities:- Determine Department strategy in response to developing and changing business needs.- Support business transformation efforts through the development of comprehensive and effective training curriculum and collaborate with other QA and Training Departments on related efforts.- Partner and collaborate with QA and Training Departments in other Projects on best practices and innovations in the QA and Training fields.- Evaluate existing processes and identify opportunities for improvement.- Manage continual process improvement by monitoring, refining, and optimizing workflow and processes with the goal of continuously improving overall effectiveness (efficiency, productivity, and quality).- Work collaboratively and effectively with IT to ensure that product and service applications and technologies are optimized for contract compliance, productivity, and quality performance.- Provide leadership and direct supervision to direct reports, including setting goals, monitoring work performance, coaching and evaluating results to ensure that objectives are met.- Create an entrepreneurial work environment by involvement in developing and hiring superior talent and instilling a culture of collaboration, accountability and measurability.- Interpret policies, procedures, and goals of the company for subordinates.- Define, measure and monitor Departments’ performance to KPIs and SLAs.- Maintain primary responsibility for ensuring customer satisfaction, resolving compliance issues, and accountability for end-results.- Ensure assigned departments are compliant all operational requirements of the contract, as well as corporate policies.Minimum Requirements:- Bachelor's degree in Management, Business or Healthcare Policy.- 10-12 years of related experience; 5 years of related management experience.- Experience with business process optimization to gain efficiencies.- Experience with Quality Assurance Functions.- Ability to manage large-scale operations, including multiple Departments.- Excellent organizational, interpersonal, verbal, and written communication skills.- Ability to respond quickly to changing priorities and perform effectively in a fast-paced, detail and deadline-oriented work environment.- Ability to meet deadlines and the needs of the business operations.- Ability to successfully execute many complex tasks simultaneously.- Must be able to promote a collaborative work environment that fosters teamwork and a shared vision.- Must be able to function independently.- Proven ability with operational analyses, processes and performance indicators.- Strong client management skills.MAXIMUS IntroductionSince 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit https://www.maximus.com.
As a large employer and Federal contractor, Maximus is subject to various vaccine mandates across our lines of business. Maximus is committed to complying with any applicable vaccine mandates. The specific vaccine requirements for this position will be outlined throughout the selection process. Individuals who believe they may qualify for a medical or religious accommodation will have the opportunity to apply for an accommodation following an offer of employment. EEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.
Preferred qualifications include a Master’s degree from an accredited college or university; and knowledge of or experience in working with the State of California contracting and auditing processes; two years of experience in Quality Assurance, Internal auditing, or Accounting in a healthcare or production based environment; Certified Manager of Quality/Organizational Excellence, and an ISO 9001 Lead Auditor Certification.JOB RESPONSIBILITIES:Develops contractual and quality assurance oversight systems and goals and implements specific objectives to ensure oversight systems are adequate and goals are realized.Full authority and final responsibility for ensuring that all activities conform to the established Quality Management System.Develops and maintains positive and effective communications with the Department of Health Care Services (DHCS).Develops controls and provides direct oversight of all contractual and quality assurance functions.Performs timely reviews of staff in accordance with policy and makes recommendations for pay raises, bonuses, and the awards program based on approved policies and procedures for such.Ensures that the HCO Project is in compliance with the contract and all required facets of State and Federal regulatory requirements.Ensures quality standards are established, communicated, monitored, and maintained for each HCO functional area.Ensures contractual and quality assurance daily, weekly, monthly, and yearly reporting requirements are developed, met, and maintained.Audits required contract provisions and ensures contract compliance standards are identified and met.In accordance with ISO 9001, organizes and develops Management Reviews at planned intervals to ensure the Quality Management System’s (QMS) continuing suitability, adequacy, and effectiveness.Conducts various types of analyses including data, feasibility, technical, and workflow processes.Extrapolates audit report findings and prepares reports of audit findings which identify impacts, trends, and recommendations and provides project management with feedback on process or staff effectiveness.Maintains updated knowledge of contract compliance provisions for the project and department as well as ISO 9001 and serves as a resource for the CA HCO Project on such requirements.Directly oversees the ISO 9001 Internal Quality Audit Program.Directly oversees the Problem Correction Process and ensure that all the contractual and QMS requirements in this process met.Performs other duties as may be assigned by management.
ESSENTIAL PHYSICAL AND MENTAL FUNCTIONS:
Must be able to remain in a stationary position for an extended period of timeOccasionally lifts, carries, or otherwise moves items weighing up to 25 poundsJOB ENVIRONMENT:Work is constantly performed in an office environment.Job Summary
Education and Experience Requirements
Essential Duties and Responsibilities:- Determine Department strategy in response to developing and changing business needs.- Support business transformation efforts through the development of comprehensive and effective training curriculum and collaborate with other QA and Training Departments on related efforts.- Partner and collaborate with QA and Training Departments in other Projects on best practices and innovations in the QA and Training fields.- Evaluate existing processes and identify opportunities for improvement.- Manage continual process improvement by monitoring, refining, and optimizing workflow and processes with the goal of continuously improving overall effectiveness (efficiency, productivity, and quality).- Work collaboratively and effectively with IT to ensure that product and service applications and technologies are optimized for contract compliance, productivity, and quality performance.- Provide leadership and direct supervision to direct reports, including setting goals, monitoring work performance, coaching and evaluating results to ensure that objectives are met.- Create an entrepreneurial work environment by involvement in developing and hiring superior talent and instilling a culture of collaboration, accountability and measurability.- Interpret policies, procedures, and goals of the company for subordinates.- Define, measure and monitor Departments’ performance to KPIs and SLAs.- Maintain primary responsibility for ensuring customer satisfaction, resolving compliance issues, and accountability for end-results.- Ensure assigned departments are compliant all operational requirements of the contract, as well as corporate policies.Minimum Requirements:- Bachelor's degree in Management, Business or Healthcare Policy.- 10-12 years of related experience; 5 years of related management experience.- Experience with business process optimization to gain efficiencies.- Experience with Quality Assurance Functions.- Ability to manage large-scale operations, including multiple Departments.- Excellent organizational, interpersonal, verbal, and written communication skills.- Ability to respond quickly to changing priorities and perform effectively in a fast-paced, detail and deadline-oriented work environment.- Ability to meet deadlines and the needs of the business operations.- Ability to successfully execute many complex tasks simultaneously.- Must be able to promote a collaborative work environment that fosters teamwork and a shared vision.- Must be able to function independently.- Proven ability with operational analyses, processes and performance indicators.- Strong client management skills.MAXIMUS IntroductionSince 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit https://www.maximus.com.
As a large employer and Federal contractor, Maximus is subject to various vaccine mandates across our lines of business. Maximus is committed to complying with any applicable vaccine mandates. The specific vaccine requirements for this position will be outlined throughout the selection process. Individuals who believe they may qualify for a medical or religious accommodation will have the opportunity to apply for an accommodation following an offer of employment. EEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.