Kyyba
Technical Support Engineer
Kyyba, Farmington Hills, Michigan, United States,
Job Description
The Technical Support Engineer for Application Support & Technical Services Project is responsible forproviding technical support for software applications and resolving any issues that arise during thedeployment, maintenance, and use of the applications. The role involves collaborating with cross-functional teams to ensure that software applications meet customer requirements and are aligned withorganizational goals.Key Responsibilities:1. Provide technical support to end-users and resolve any issues related to software applications.2. Collaborate with cross-functional teams to troubleshoot and resolve issues related to softwareapplications.3. Ensure that software applications meet customer requirements and are aligned with organizationalgoals.4. Communicate with end-users, project managers, and other stakeholders to gather feedback onsoftware applications and suggest improvements.5. Create and maintain documentation related to software applications, including user manuals,installation guides, and troubleshooting guides.6. Participate in the development of software applications by providing technical support and feedbackto developers.7. Maintain up-to-date knowledge of software applications and emerging technologies to provide thebest possible technical support to end-users.8. Manage and prioritize multiple technical support requests and track progress using appropriate toolsand systems.Key Requirements:1. Bachelor's degree in Computer Science, Information Technology, or a related field.2. Experience in technical support for software applications.3. Strong knowledge of programming languages such as Java, Python, or C#.4. Familiarity with database technologies such as SQL, Oracle, or MySQL.5. Excellent problem-solving and troubleshooting skills.6. Strong verbal and written communication skills to communicate effectively with technical and non-technical stakeholders.7. Ability to work independently and as part of a team in a fast-paced environment.8. Familiarity with project management methodologies and tools such as Agile, Scrum, or Jira.
The Technical Support Engineer for Application Support & Technical Services Project will play a criticalrole in ensuring the successful deployment, maintenance, and use of software applications. The rolerequires a strong technical background, excellent communication and problem-solving skills, and theability to work collaboratively with cross-functional teams.About Kyyba:Founded in 1998 and headquartered in Farmington Hills, MI, Kyyba has a global presence delivering high-quality resources and top-notch recruiting services, enabling businesses to effectively respond to organizational changes and technological advances.At Kyyba, the overall well-being of our employees and their families is important to us. We are proud of our work culture which embodies our core values; incorporating value, passion, excellence, empowerment, and happiness, creates a vibrant and productive atmosphere. We empower our employees with the resources, incentives, and flexibility that they need to support a healthy, balanced, and fulfilling career by providing many valuable benefits and a balanced compensation structure combined with career development.Disclaimer:Kyyba is an Equal Opportunity Employer.Kyyba does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. Minorities / Females / Protected Veterans / Individuals with Disabilities are encouraged to apply. All employment is decided on the basis of qualifications, merit, and business need.Rewards:Medical, dental, vision401kTerm lifeVoluntary life and disability insuranceOptional Pre-paid legal planOptional Identity theft planOptional Medical and dependent FSAWork-visa sponsorshipOpportunity for advancementLong-term assignment with opportunity for hire by client
SELECT AWARDS
An INC 5000 company for 10 yearsCorp! Michigan Economic Bright SpotsCrain's Detroit Business Top Staffing Service Companies in DetroitTechServe Alliance Excellence Award- IT and Engineering Staffing & SolutionsBest of MichBusiness winner in HR Wizards & PartnershipsMetro Detroit Elite Category: Recruitment, Selection & Orientation for 101 Best & Brightest101 Best & Brightest Companies to Work for in Michigan
The Technical Support Engineer for Application Support & Technical Services Project is responsible forproviding technical support for software applications and resolving any issues that arise during thedeployment, maintenance, and use of the applications. The role involves collaborating with cross-functional teams to ensure that software applications meet customer requirements and are aligned withorganizational goals.Key Responsibilities:1. Provide technical support to end-users and resolve any issues related to software applications.2. Collaborate with cross-functional teams to troubleshoot and resolve issues related to softwareapplications.3. Ensure that software applications meet customer requirements and are aligned with organizationalgoals.4. Communicate with end-users, project managers, and other stakeholders to gather feedback onsoftware applications and suggest improvements.5. Create and maintain documentation related to software applications, including user manuals,installation guides, and troubleshooting guides.6. Participate in the development of software applications by providing technical support and feedbackto developers.7. Maintain up-to-date knowledge of software applications and emerging technologies to provide thebest possible technical support to end-users.8. Manage and prioritize multiple technical support requests and track progress using appropriate toolsand systems.Key Requirements:1. Bachelor's degree in Computer Science, Information Technology, or a related field.2. Experience in technical support for software applications.3. Strong knowledge of programming languages such as Java, Python, or C#.4. Familiarity with database technologies such as SQL, Oracle, or MySQL.5. Excellent problem-solving and troubleshooting skills.6. Strong verbal and written communication skills to communicate effectively with technical and non-technical stakeholders.7. Ability to work independently and as part of a team in a fast-paced environment.8. Familiarity with project management methodologies and tools such as Agile, Scrum, or Jira.
The Technical Support Engineer for Application Support & Technical Services Project will play a criticalrole in ensuring the successful deployment, maintenance, and use of software applications. The rolerequires a strong technical background, excellent communication and problem-solving skills, and theability to work collaboratively with cross-functional teams.About Kyyba:Founded in 1998 and headquartered in Farmington Hills, MI, Kyyba has a global presence delivering high-quality resources and top-notch recruiting services, enabling businesses to effectively respond to organizational changes and technological advances.At Kyyba, the overall well-being of our employees and their families is important to us. We are proud of our work culture which embodies our core values; incorporating value, passion, excellence, empowerment, and happiness, creates a vibrant and productive atmosphere. We empower our employees with the resources, incentives, and flexibility that they need to support a healthy, balanced, and fulfilling career by providing many valuable benefits and a balanced compensation structure combined with career development.Disclaimer:Kyyba is an Equal Opportunity Employer.Kyyba does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. Minorities / Females / Protected Veterans / Individuals with Disabilities are encouraged to apply. All employment is decided on the basis of qualifications, merit, and business need.Rewards:Medical, dental, vision401kTerm lifeVoluntary life and disability insuranceOptional Pre-paid legal planOptional Identity theft planOptional Medical and dependent FSAWork-visa sponsorshipOpportunity for advancementLong-term assignment with opportunity for hire by client
SELECT AWARDS
An INC 5000 company for 10 yearsCorp! Michigan Economic Bright SpotsCrain's Detroit Business Top Staffing Service Companies in DetroitTechServe Alliance Excellence Award- IT and Engineering Staffing & SolutionsBest of MichBusiness winner in HR Wizards & PartnershipsMetro Detroit Elite Category: Recruitment, Selection & Orientation for 101 Best & Brightest101 Best & Brightest Companies to Work for in Michigan