ITAC Solutions
Technical Support Analyst
ITAC Solutions, Huntsville, Alabama, United States, 35824
We are currently seeking a
Network Analyst
for a contract to hire role in Huntsville, AL.
What you'll be doing (duties of this position):
Listening to clients, capturing issues, and guiding them through issue resolution.Work closely with Vendors, Technicians, Engineering, and ManagementWhat you'll need to be considered (requirements):
Excellent customer service and telephone skills. Required proficiency in both spoken and written English required.Network knowledge of client LAN, wireless, and remote access networks.Network (e.g., patching, VPN Client, TCPIP Fundamentals, DHCP, DNS, WINS; remote access)Experience with Cisco Switches, SolarWindsMulti-platform client computing across Windows & Apple clients operating systems.End user accounts administration via Active directory;Proficient in Win 7, Win 10, MS Word, MS Excel, Outlook, Account Resets & creations, network connectivity, and Printing.Directory Services (e.g. Active Directory)IT security including Antivirus and Malware protection.Asset managementDesktop services (e.g PC hardware, operating system, and standard applications)Train end users regarding IT client servicesCapability to work both independently and in a team environmentMaintain a high level of customer satisfactionCapable of producing systems documentation and process manuals in support of operations if required.CCENT CertificationMust be open to working non-standard 2nd, 3rd and/or weekend shifts and working after hours on-call shifts ( 24X7X365 service operation)Pass a criminal background checkWhat could set you apart from the rest (preferred skills / experience / knowledge):
Certifications:
Any CiscoCompTIA Network +AvayaService NowMicrosoftAruba WirelessCompTIA Security +.
ITAC Solutions https://itacsolutions.com/ https://itacsolutions.com/wp-content/uploads/2020/10/ITAC_Logo_Mockups.png
Network Analyst
for a contract to hire role in Huntsville, AL.
What you'll be doing (duties of this position):
Listening to clients, capturing issues, and guiding them through issue resolution.Work closely with Vendors, Technicians, Engineering, and ManagementWhat you'll need to be considered (requirements):
Excellent customer service and telephone skills. Required proficiency in both spoken and written English required.Network knowledge of client LAN, wireless, and remote access networks.Network (e.g., patching, VPN Client, TCPIP Fundamentals, DHCP, DNS, WINS; remote access)Experience with Cisco Switches, SolarWindsMulti-platform client computing across Windows & Apple clients operating systems.End user accounts administration via Active directory;Proficient in Win 7, Win 10, MS Word, MS Excel, Outlook, Account Resets & creations, network connectivity, and Printing.Directory Services (e.g. Active Directory)IT security including Antivirus and Malware protection.Asset managementDesktop services (e.g PC hardware, operating system, and standard applications)Train end users regarding IT client servicesCapability to work both independently and in a team environmentMaintain a high level of customer satisfactionCapable of producing systems documentation and process manuals in support of operations if required.CCENT CertificationMust be open to working non-standard 2nd, 3rd and/or weekend shifts and working after hours on-call shifts ( 24X7X365 service operation)Pass a criminal background checkWhat could set you apart from the rest (preferred skills / experience / knowledge):
Certifications:
Any CiscoCompTIA Network +AvayaService NowMicrosoftAruba WirelessCompTIA Security +.
ITAC Solutions https://itacsolutions.com/ https://itacsolutions.com/wp-content/uploads/2020/10/ITAC_Logo_Mockups.png