Foundation Partners LLC
General Manager - Sign-On Bonus!!!
Foundation Partners LLC, Amsterdam, New York, United States, 12010
This role has a Sign-on Bonus!!
Revolutionizing the funeral industry means blazing new trails, creating new ideas, developing strong relationships, preserving legacies, and compassionately caring for Families. With over 200 locations across the country, Foundation Partners Group is continuing to expand our reach, but we only do this with exceptional team members ready to embrace the future of the funeral industry.
Our Team Members are vital to the health of our funeral homes, and we value the insight, ideas, and passion they bring every day to compassionately care for our Families. FPG is transforming the funeral industry one life, one family, and one community at a time. Join us as we revolutionize the funeral industry across the nation.
We are currently seeking a highly talented
General Manager
at
Betz, Rossi & Bellinger Family Funeral Home
in the
Amsterdam, NY.
This role is responsible for day-to-day operations, customer service standards, being a company ambassador to the community, the overall financial performance of the locations, and Team Member development that creates, supports, and sustains a high-performance, innovative, and family-centric culture. A General Manager interacts directly with client families, handling all aspects of the service and ensuring the client family receives a flawless experience that captures, acknowledges, and shares the life purpose of their loved one.
Overview & Responsibilities:Builds and maintains a strong "brand" by building relationships in the community, staying innovative with social media, i.e., FB, Instagram, and keeping the individual brand aligned with the business segmentEnsures every client family is presented with all service and merchandise options - Every Family, Every Option, Every TimeContributes to the overall efficiency of the location by maintaining open and effective communication and maintaining accurate and timely client filesMaintains customer service standards as implemented for appropriate brandsLeads facility management to include ensuring the fleet of vehicles and all areas of the building and grounds, i.e., landscaping, painting, and parking lot adequately maintained and in working order alwaysLeads and oversees, and manages all financial components, including vendor relationships, i.e., signing checks, annual budgeting, accounts payable and receivable, labor management, daily sales outstanding (DSO), revenue, and EBITDA for the locationsDrives revenue, sales, and business resultsHolds responsibility for leading monthly and quarterly financial and business reviews with Team MembersLeads all disaster relief efforts in partnership with supervisor, i.e., hurricanes, winter storms, tornadoes, etc., to ensure Team Members, Client Families, and building are safe and securePartners with home office department leaders, i.e., marketing, finance, human resources, and IT, by maintaining regular ongoing two-way communicationActs to improve market share through membership through board/officer participation of at least one community organization, i.e., rotary, regularly participates in at least two community events, and groups and other community relationships as assigned by your supervisorCarries out other projects and duties as assigned, i.e., car washing, building and equipment repair, pre-need arrangement planningParticipates in weekly update calls with supervisor to share and exchange resources and to ensure goals are being metCommunicates the importance of a differentiated guest experience by clearly articulating the value of ShareLife®Holds self and all direct reports accountable for completing all company assigned learning assignments, including compliance, i.e., OSHA, FTC, Harassment preventionOversees all Team Members participating in services, ensuring that each member of the team understands their role and is professionally representing the locationLeads all labor-management components for the location/s Team Members, i.e., scheduling, labor margins, overtime, timecardsOversees Preneed Production, including managing the budget, staffing for Preneed sales, and ensuring At-need families are aware of future pre-need offeringsInitial transfers of decedents, embalms, dresses, cosmetizes, caskets, and prepared deceased on an as-needed basis (per appropriate licensing) to the instructions obtained from the familyMeets with client families to listen and arrange personalized funeral services and ensures their experience with the business is of the highest qualityUtilizes systems/technology, i.e., arrangement conference technology system in place to review merchandise options, enter contracts and complete necessary forms at the time of arrangement, and complete tasks and resulting detailsEnsures proper paperwork, including permits and certificates, is completed timely and in accordance with relevant laws and regulationsSupervises and supports funeral services regularly and oversees all post-service follow-up as neededDemonstrates an understanding of family surveys and can address concerns and complaints with the family providing feedbackRequirement & Qualifications:
High school diploma or the equivalentValid state-issued funeral director license (as per state licensing requirement)Experienced decedent care, i.e., embalming (per state requirements)Keep all licenses and continuing education requirements current and in good standingMinimum one to three years of management experience and the funeral industry combined is preferredDemonstrated knowledge & experience of all aspects of the funeral serviceAbility to lead and support the customer interaction experienceWorks cohesively with supervisor and builds strong relationships with peers and direct reportsKnowledge of Microsoft Office Suite (Word, Excel, PowerPoint)Organizational and planning skills; time management skills, and the ability to prioritize workLead a team of Funeral Directors and Team Members with the ability to address and effectively resolve concerns and complaintsOperations knowledge, specifically profit & loss systems, i.e., costs controls, effectively collect funds at the time of arrangement conference, educate every family on every option every time to create additional revenue and to ensure client satisfactionStrong communication skills and high levels of compassion and integrityAbility to lift 150lbs safelyValid state-issued driver's license with a clear driving recordTeam Member Benefits Include:
Sign-on Bonus!!Entry-level and experienced professionals; students, and veterans - we offer complete career paths regardless of your career and life stageUnique ShareLife® technology lets you create one-of-a-kind life celebrations for the families you serveCompetitive salaries and performance incentivesTeam member referral programMedical, dental, prescription, and vision insuranceVacation, sick, and holiday pay401k with company matchCompany-paid life insurance, long-term disability, and short-term disability
#HP2023
Revolutionizing the funeral industry means blazing new trails, creating new ideas, developing strong relationships, preserving legacies, and compassionately caring for Families. With over 200 locations across the country, Foundation Partners Group is continuing to expand our reach, but we only do this with exceptional team members ready to embrace the future of the funeral industry.
Our Team Members are vital to the health of our funeral homes, and we value the insight, ideas, and passion they bring every day to compassionately care for our Families. FPG is transforming the funeral industry one life, one family, and one community at a time. Join us as we revolutionize the funeral industry across the nation.
We are currently seeking a highly talented
General Manager
at
Betz, Rossi & Bellinger Family Funeral Home
in the
Amsterdam, NY.
This role is responsible for day-to-day operations, customer service standards, being a company ambassador to the community, the overall financial performance of the locations, and Team Member development that creates, supports, and sustains a high-performance, innovative, and family-centric culture. A General Manager interacts directly with client families, handling all aspects of the service and ensuring the client family receives a flawless experience that captures, acknowledges, and shares the life purpose of their loved one.
Overview & Responsibilities:Builds and maintains a strong "brand" by building relationships in the community, staying innovative with social media, i.e., FB, Instagram, and keeping the individual brand aligned with the business segmentEnsures every client family is presented with all service and merchandise options - Every Family, Every Option, Every TimeContributes to the overall efficiency of the location by maintaining open and effective communication and maintaining accurate and timely client filesMaintains customer service standards as implemented for appropriate brandsLeads facility management to include ensuring the fleet of vehicles and all areas of the building and grounds, i.e., landscaping, painting, and parking lot adequately maintained and in working order alwaysLeads and oversees, and manages all financial components, including vendor relationships, i.e., signing checks, annual budgeting, accounts payable and receivable, labor management, daily sales outstanding (DSO), revenue, and EBITDA for the locationsDrives revenue, sales, and business resultsHolds responsibility for leading monthly and quarterly financial and business reviews with Team MembersLeads all disaster relief efforts in partnership with supervisor, i.e., hurricanes, winter storms, tornadoes, etc., to ensure Team Members, Client Families, and building are safe and securePartners with home office department leaders, i.e., marketing, finance, human resources, and IT, by maintaining regular ongoing two-way communicationActs to improve market share through membership through board/officer participation of at least one community organization, i.e., rotary, regularly participates in at least two community events, and groups and other community relationships as assigned by your supervisorCarries out other projects and duties as assigned, i.e., car washing, building and equipment repair, pre-need arrangement planningParticipates in weekly update calls with supervisor to share and exchange resources and to ensure goals are being metCommunicates the importance of a differentiated guest experience by clearly articulating the value of ShareLife®Holds self and all direct reports accountable for completing all company assigned learning assignments, including compliance, i.e., OSHA, FTC, Harassment preventionOversees all Team Members participating in services, ensuring that each member of the team understands their role and is professionally representing the locationLeads all labor-management components for the location/s Team Members, i.e., scheduling, labor margins, overtime, timecardsOversees Preneed Production, including managing the budget, staffing for Preneed sales, and ensuring At-need families are aware of future pre-need offeringsInitial transfers of decedents, embalms, dresses, cosmetizes, caskets, and prepared deceased on an as-needed basis (per appropriate licensing) to the instructions obtained from the familyMeets with client families to listen and arrange personalized funeral services and ensures their experience with the business is of the highest qualityUtilizes systems/technology, i.e., arrangement conference technology system in place to review merchandise options, enter contracts and complete necessary forms at the time of arrangement, and complete tasks and resulting detailsEnsures proper paperwork, including permits and certificates, is completed timely and in accordance with relevant laws and regulationsSupervises and supports funeral services regularly and oversees all post-service follow-up as neededDemonstrates an understanding of family surveys and can address concerns and complaints with the family providing feedbackRequirement & Qualifications:
High school diploma or the equivalentValid state-issued funeral director license (as per state licensing requirement)Experienced decedent care, i.e., embalming (per state requirements)Keep all licenses and continuing education requirements current and in good standingMinimum one to three years of management experience and the funeral industry combined is preferredDemonstrated knowledge & experience of all aspects of the funeral serviceAbility to lead and support the customer interaction experienceWorks cohesively with supervisor and builds strong relationships with peers and direct reportsKnowledge of Microsoft Office Suite (Word, Excel, PowerPoint)Organizational and planning skills; time management skills, and the ability to prioritize workLead a team of Funeral Directors and Team Members with the ability to address and effectively resolve concerns and complaintsOperations knowledge, specifically profit & loss systems, i.e., costs controls, effectively collect funds at the time of arrangement conference, educate every family on every option every time to create additional revenue and to ensure client satisfactionStrong communication skills and high levels of compassion and integrityAbility to lift 150lbs safelyValid state-issued driver's license with a clear driving recordTeam Member Benefits Include:
Sign-on Bonus!!Entry-level and experienced professionals; students, and veterans - we offer complete career paths regardless of your career and life stageUnique ShareLife® technology lets you create one-of-a-kind life celebrations for the families you serveCompetitive salaries and performance incentivesTeam member referral programMedical, dental, prescription, and vision insuranceVacation, sick, and holiday pay401k with company matchCompany-paid life insurance, long-term disability, and short-term disability
#HP2023