Ask Staffing
Desktop Support Technician
Ask Staffing, Boston, Massachusetts, us, 02298
Business Unit: Infra
POC: Ajit Augustine
Client: HCL
Job Title : Desktop Support Technician
Location : Boston, MA (Onsite from day one)
Duration : 6 months contract
BR: $30/hr
PR: $20-22/hr on W2
JOB DESCRIPTION
Desktop Support Technician This role will be to provide overall hardware/software support to employees and incoming new hires. The position will assist in providing weekly reports, inventory management, and other administrative tasks as needed. The successful candidate must be capable of providing optimum customer service to a wide variety of users through professional commitment and dedication.
This candidate must also be able to adapt to change and learn quickly in a highly dynamic environment.
Desired Skills & Experience Responsibilities:Image and install software on Windows, and Apple laptops/desktops including IMAC (installations, moves, additions, and changes) and Remote support Troubleshoot post deployment issues on multiple computer platforms: Windows, Macintosh and mobile devices Printer break-fix and installation Disposal, redeployment and Asset reclaim Shipping coordination Data Backup and Data Recovery coordination Hardware Refresh Warranty and Out-of-warranty repair and replacement Depot Services Walk Up Support Spare parts management Executive (VIP) Support Audio and Video Support including Health Checks Inventory and Asset Management Depot OperationsCoordinate with external vendors for dispatch support Identify and resolve hardware and software application conflicts Open and close service requests, as well as manage the classification, assignment, tracking, and completion of requests or incidentsResponsible for asset tagging and entering all incoming equipment into our asset management system Collaborate with cross functional teams to properly onboard incoming new hiresEnsure that hardware is properly assigned and updated into our management systemProvide weekly reports on physical inventory counts as well as record weekly outflows of hardware equipment Work with external Suppliers to schedule repairs for damaged/malfunctioning hardware Ensure that resolutions are consistent with company standards and policies
Requirements/Qualifications:Prefer 3-5 years IT experience, including technical trainingKnowledge of Windows and Macintosh platforms, (including portables) and Microsoft Office suite of applications Experience with imaging windows 10 OS.Familiar with basic network concepts (e.g., TCP IP, Windows Networking, Ethernet) Networked printer experience (queue creation, server maintenance, etc.)Experience in using PC-based word processing, presentation, and e-mail software preferredExperience with using PC-based spreadsheet software sufficient to develop formulas, complete calculations across multiple worksheets, and use functions preferredAbility and willingness to work extended hours or a modified schedule to support planned activities or emergency situationsOutstanding customer service and interpersonal skillsExcellent organizational skills and ability to prioritize tasks among many competing requestsExperience working in or supporting a call center or help desk environment MCP and or A Certifications Aptitude for learningExcellent oral and written communication skills
(1.) To provide support for on call escalations and doing root cause analysis of given issue
(2.) To independently resolve tickets within agreed SLA of ticket volume and time
(3.) To adhere to quality standards, regulatory requirements and company policies
(4.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts
(5.) To ensure positive customer experience.
POC: Ajit Augustine
Client: HCL
Job Title : Desktop Support Technician
Location : Boston, MA (Onsite from day one)
Duration : 6 months contract
BR: $30/hr
PR: $20-22/hr on W2
JOB DESCRIPTION
Desktop Support Technician This role will be to provide overall hardware/software support to employees and incoming new hires. The position will assist in providing weekly reports, inventory management, and other administrative tasks as needed. The successful candidate must be capable of providing optimum customer service to a wide variety of users through professional commitment and dedication.
This candidate must also be able to adapt to change and learn quickly in a highly dynamic environment.
Desired Skills & Experience Responsibilities:Image and install software on Windows, and Apple laptops/desktops including IMAC (installations, moves, additions, and changes) and Remote support Troubleshoot post deployment issues on multiple computer platforms: Windows, Macintosh and mobile devices Printer break-fix and installation Disposal, redeployment and Asset reclaim Shipping coordination Data Backup and Data Recovery coordination Hardware Refresh Warranty and Out-of-warranty repair and replacement Depot Services Walk Up Support Spare parts management Executive (VIP) Support Audio and Video Support including Health Checks Inventory and Asset Management Depot OperationsCoordinate with external vendors for dispatch support Identify and resolve hardware and software application conflicts Open and close service requests, as well as manage the classification, assignment, tracking, and completion of requests or incidentsResponsible for asset tagging and entering all incoming equipment into our asset management system Collaborate with cross functional teams to properly onboard incoming new hiresEnsure that hardware is properly assigned and updated into our management systemProvide weekly reports on physical inventory counts as well as record weekly outflows of hardware equipment Work with external Suppliers to schedule repairs for damaged/malfunctioning hardware Ensure that resolutions are consistent with company standards and policies
Requirements/Qualifications:Prefer 3-5 years IT experience, including technical trainingKnowledge of Windows and Macintosh platforms, (including portables) and Microsoft Office suite of applications Experience with imaging windows 10 OS.Familiar with basic network concepts (e.g., TCP IP, Windows Networking, Ethernet) Networked printer experience (queue creation, server maintenance, etc.)Experience in using PC-based word processing, presentation, and e-mail software preferredExperience with using PC-based spreadsheet software sufficient to develop formulas, complete calculations across multiple worksheets, and use functions preferredAbility and willingness to work extended hours or a modified schedule to support planned activities or emergency situationsOutstanding customer service and interpersonal skillsExcellent organizational skills and ability to prioritize tasks among many competing requestsExperience working in or supporting a call center or help desk environment MCP and or A Certifications Aptitude for learningExcellent oral and written communication skills
(1.) To provide support for on call escalations and doing root cause analysis of given issue
(2.) To independently resolve tickets within agreed SLA of ticket volume and time
(3.) To adhere to quality standards, regulatory requirements and company policies
(4.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts
(5.) To ensure positive customer experience.