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Esolvit

Network Analyst

Esolvit, Austin, Texas, us, 78716


Title:

Network Analyst

Location:

Austin, TX

Duration:

Long Term

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https://candidate.arytic.com/Ijobdetail/1003802

Job Description :Following all OCA policies, procedures, and change management processes, provide hands-on technical support for an enterprise network IT infrastructure that consists of (but is not limited to) various remote locations connected via MPLS and site-to-site VPN, Azure VPN tunnel, as well as supporting work-from- home end-users connecting through Cisco AnyConnect.

Maintaining appropriate ACLs, VLANs, WAN, LAN, MPLS and Internet connections.Implementing procedures to ensure the network is monitored, fully patched, and performing as designed.Troubleshooting and resolving connectivity issues, escalating as appropriate.Communicating and collaborating with our vendors and partners (including Cisco, Solarwinds, DIR, etc).Maintaining accurate and complete documentation of all aspects of the network.

Provide excellent customer service at all times. This includes support for level I and II helpdesk staff, appropriate escalation to management, proactive communication to management and end users as appropriate, and usage of the ticketing system.

Required skills:

6 years of experience in Maintaining appropriate ACLs, VLANs, WAN, LAN, MPLS and Internet connections6 years of experience in Implementing procedures to ensure the network is monitored, fully patched, and performing as designed.6 years of experience in Troubleshooting and resolving connectivity issues, escalating as appropriate.6 years of experience in Communicating and collaborating with our vendors and partners (including Cisco, Solarwinds, DIR, etc).6 years of experience in Maintaining accurate and complete documentation of all aspects of the network.