eTeam
Technician - Help Desk II
eTeam, Kent, Washington, us, 98089
Job Description
Mandatory Skills:
Active Directory user management, strong customer service skills, Windows 10 and general software troubleshooting
Desired Skills:
Linux Support MacOS Support
As part of a small and highly-skilled team, you will provide 1st level computer support to our engineers and staff to support a company building space vehicles.You must have a passion for solving complex and interesting problems and be adaptable as you'll encounter a variety of issues.The IT Helpdesk Technician I is a member of the Information Technology department and reports to the Regional Supervisor of IT Support.
Additional responsibilities include:
Maintain a presence at the Helpdesk during business hours to log tickets, field walk-up requests and answer callsTroubleshoot computers, printers, phones, and other devices through customer walk-ups, over the phone, or through an online ticketing systemActively work tickets to triage, respond, and resolve route tickets to the appropriate teams in a timely manner to maintain department service level agreementsPerform 1st level Helpdesk duties, following documented proceduresInstall, configure, deploy, and remove computer hardware, software, and peripheralsImage new computers and re-image existing computersMaintain an inventory of all computer hardware
Qualifications:
Minimum of an A.S. degree in information technology or equivalentCertifications: A+, Net+, Security+2-3 years of experience working in an Enterprise Helpdesk or Desktop Support, basic hardware and software troubleshooting, and being in a customer facing positionExperience with Windows 7 and Windows 10, Microsoft Office including Project and Visio, Adobe products, Antivirus, Disk Encryption, and VPN applicationsCustomer service-oriented attitude to support and instruct computer users, most of whom have extensive science and engineering backgrounds and require efficient resolution of complex problemsKnowledge of system imaging technologies, such as Windows Deployment Services and Microsoft SCCMAble to quickly adapt to fast changing priorities and deadlines
Mandatory Skills:
Active Directory user management, strong customer service skills, Windows 10 and general software troubleshooting
Desired Skills:
Linux Support MacOS Support
As part of a small and highly-skilled team, you will provide 1st level computer support to our engineers and staff to support a company building space vehicles.You must have a passion for solving complex and interesting problems and be adaptable as you'll encounter a variety of issues.The IT Helpdesk Technician I is a member of the Information Technology department and reports to the Regional Supervisor of IT Support.
Additional responsibilities include:
Maintain a presence at the Helpdesk during business hours to log tickets, field walk-up requests and answer callsTroubleshoot computers, printers, phones, and other devices through customer walk-ups, over the phone, or through an online ticketing systemActively work tickets to triage, respond, and resolve route tickets to the appropriate teams in a timely manner to maintain department service level agreementsPerform 1st level Helpdesk duties, following documented proceduresInstall, configure, deploy, and remove computer hardware, software, and peripheralsImage new computers and re-image existing computersMaintain an inventory of all computer hardware
Qualifications:
Minimum of an A.S. degree in information technology or equivalentCertifications: A+, Net+, Security+2-3 years of experience working in an Enterprise Helpdesk or Desktop Support, basic hardware and software troubleshooting, and being in a customer facing positionExperience with Windows 7 and Windows 10, Microsoft Office including Project and Visio, Adobe products, Antivirus, Disk Encryption, and VPN applicationsCustomer service-oriented attitude to support and instruct computer users, most of whom have extensive science and engineering backgrounds and require efficient resolution of complex problemsKnowledge of system imaging technologies, such as Windows Deployment Services and Microsoft SCCMAble to quickly adapt to fast changing priorities and deadlines