Fix-It 24/7
Customer Service Representative
Fix-It 24/7, Golden, Colorado, United States, 80401
Fix-It 24/7 is looking for our next teammate! We are a fun-loving, goofy group that loves to have a great time while working hard to help our customers. We play games, compete in competitions for prizes, and rotate DJ responsibility for the office music. If you're looking for a place to call home where you can build a career while having fun with your team, this is the place to do it!
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**The schedule for this role is 10 AM - 7 PM, Thursday - Monday.
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The Opportunity
The Customer Service Representative serves a critical function on our team – making sure that our customers receive top-notch service. This role is responsible for answering incoming calls from customers, assessing their needs, and scheduling jobs for our customers.
Our tight-knit team is more than just top-notch home services - at Fix-It 24/7, we provide every team member with the autonomy to do their job and build a lasting career. If you take pride in your work and build great relationships along the way, this is the place for you!
Compensation & Benefits
$18/hour + Performance Bonus and Incentives. Our CSRs averaged over $28/hour in 2023!
Health (with a fully company-paid option), dental, vision, and life insurance
401k with company match
5 days PTO + 1 PTO Day in your birthday month + 6 days of Sick Time
6 Paid Holidays
Responsibilities
Answer inbound calls from prospective and current customers
Schedule appointments
Make outbound calls to existing customers to schedule jobs
Dispatch on-call technicians to urgent customer needs
Preferred Qualifications
Clear written and verbal communication skills
Strong phone contact handling skills and active listening
Ability to multi-task, prioritize and manage time effectively
Requirements
Willing to undergo background and drug tests in accordance with state and federal law
High school diploma or equivalent
Schedule
: Thursday - Monday, 10 AM – 7 PM
Location
: In-Office, 16360 Table Mountain Parkway, Golden CO 80403
**
**
**The schedule for this role is 10 AM - 7 PM, Thursday - Monday.
**
**
**
The Opportunity
The Customer Service Representative serves a critical function on our team – making sure that our customers receive top-notch service. This role is responsible for answering incoming calls from customers, assessing their needs, and scheduling jobs for our customers.
Our tight-knit team is more than just top-notch home services - at Fix-It 24/7, we provide every team member with the autonomy to do their job and build a lasting career. If you take pride in your work and build great relationships along the way, this is the place for you!
Compensation & Benefits
$18/hour + Performance Bonus and Incentives. Our CSRs averaged over $28/hour in 2023!
Health (with a fully company-paid option), dental, vision, and life insurance
401k with company match
5 days PTO + 1 PTO Day in your birthday month + 6 days of Sick Time
6 Paid Holidays
Responsibilities
Answer inbound calls from prospective and current customers
Schedule appointments
Make outbound calls to existing customers to schedule jobs
Dispatch on-call technicians to urgent customer needs
Preferred Qualifications
Clear written and verbal communication skills
Strong phone contact handling skills and active listening
Ability to multi-task, prioritize and manage time effectively
Requirements
Willing to undergo background and drug tests in accordance with state and federal law
High school diploma or equivalent
Schedule
: Thursday - Monday, 10 AM – 7 PM
Location
: In-Office, 16360 Table Mountain Parkway, Golden CO 80403