ShiftCode Analytics
NOC Engineer
ShiftCode Analytics, Los Angeles, California, United States, 90079
We need a
Network Operations Center (NOC) Engineer
for a 6+ month contract-to-hire role at our client in
Los Angeles, CA
.
This role will be REMOTE until conversion to permanent employee status with our client, at which time the person will need to relocate to the Los Angeles, CA area for onsite work . Thus, candidates who live in southern CA or nearby are preferred. 6 Months Contract To Hire
Job Summary
The Network Operations Center (NOC) Engineer II will be responsible for
monitoring the system, application, and technology health
of the organization. The NOC engineer monitors and executes the daily operational activities needed to manage IT services and the supporting Information Technology (IT) infrastructure. The NOC Engineer II is responsible for proactive and reactive monitoring of technology systems within scope:
Servers, Network infrastructure, Applications, Databases, and data centers.
Duties
Actively
monitor
servers, security systems, SQL databases, and various other infrastructure components and services. Operate, monitor and troubleshoot computer network systems. Provide engineering support for issues connected with the
network/infrastructure
; configure and implement network/infrastructure as needed. Receive faults, analyze them and consequently classify them according to operational and customer relevance. Collaborate with engineers to
respond to alerts
accordingly, per management guidance. Perform
problem management and develop postmortem reports
in coordination with other departments. Manage IT operations and network equipment like
routers, switches, firewalls, and access points Monitoring of line systems and digital facilities. Manage 3rd party technology providers on implementation of the solutions. Act as back-up management to ensure completion, verification and
restoration
of network. Manage the
availability
and
capacity
of the platform. Responsible for the
management of requests, problems, incidents
and data environments. Collaborate on developing new automations, alarms and dashboards. Write and
maintain technical documentation
for the network environment.
Education Required
Bachelor's Degree. In lieu of degree, equivalent education and/or experience may be considered.
Education Preferred
Master's Degree
Experience
Required: Minimum of 6 years experience at a network operating center working with the
Dynatrace
suite of monitoring tools
, or similar. Minimum of 6 years of experience with
Windows
client operating systems, as well as Office suite. Minimum of 3 years of experience with
Active Directory or other LDAP management
of users and computers. Minimum of 3 Experienced in the monitoring of complex computing environments including
prior NOC or Call-Center or Help-Desk experience.
Skills
Required: Experience with
monitoring
and
patch management
systems. Familiarity with firewalls, switches, and networking concepts. Ability to interact with and effectively present information to employees, management and customer. Knowledgeable of all aspects of
incident management lifecycle (logging, categorization, resolution, monitor, escalation, closure, SOP / documentation update).
Excellent written and verbal communication skills including ability to effectively document processes. Network
troubleshooting
skills in LAN, WAN, WLAN environments, VDI vCenter / vSphere, ESXi, Active Directory, Exchange, Office 365 (O365), VMware or Citrix and related support tools. Knowledge of
Server
operating systems, DHCP, DNS, WINS, TCP / IP networking. Ability to pay attention to detail and ability to maintain high quality standards required. Knowledge of service architecture, design, resource configuration, and business impact of events and symptoms. Expertise in monitoring tools, ITSM tools, backup and DR tools. Knowledge of incident models, diagnostic tools, methods. Excellent analytical skills.
Licenses/Certifications Required
Cisco Certified Network Professional (
CCNP
)
Licenses/Certifications Preferred
Certified Information Systems Security Professional (
CISSP
)
Microsoft Certified Information Technology Professional (
MCITP
) in Exchange
Microsoft Certified Technology Specialist (
MCTS
)
Network Operations Center (NOC) Engineer
for a 6+ month contract-to-hire role at our client in
Los Angeles, CA
.
This role will be REMOTE until conversion to permanent employee status with our client, at which time the person will need to relocate to the Los Angeles, CA area for onsite work . Thus, candidates who live in southern CA or nearby are preferred. 6 Months Contract To Hire
Job Summary
The Network Operations Center (NOC) Engineer II will be responsible for
monitoring the system, application, and technology health
of the organization. The NOC engineer monitors and executes the daily operational activities needed to manage IT services and the supporting Information Technology (IT) infrastructure. The NOC Engineer II is responsible for proactive and reactive monitoring of technology systems within scope:
Servers, Network infrastructure, Applications, Databases, and data centers.
Duties
Actively
monitor
servers, security systems, SQL databases, and various other infrastructure components and services. Operate, monitor and troubleshoot computer network systems. Provide engineering support for issues connected with the
network/infrastructure
; configure and implement network/infrastructure as needed. Receive faults, analyze them and consequently classify them according to operational and customer relevance. Collaborate with engineers to
respond to alerts
accordingly, per management guidance. Perform
problem management and develop postmortem reports
in coordination with other departments. Manage IT operations and network equipment like
routers, switches, firewalls, and access points Monitoring of line systems and digital facilities. Manage 3rd party technology providers on implementation of the solutions. Act as back-up management to ensure completion, verification and
restoration
of network. Manage the
availability
and
capacity
of the platform. Responsible for the
management of requests, problems, incidents
and data environments. Collaborate on developing new automations, alarms and dashboards. Write and
maintain technical documentation
for the network environment.
Education Required
Bachelor's Degree. In lieu of degree, equivalent education and/or experience may be considered.
Education Preferred
Master's Degree
Experience
Required: Minimum of 6 years experience at a network operating center working with the
Dynatrace
suite of monitoring tools
, or similar. Minimum of 6 years of experience with
Windows
client operating systems, as well as Office suite. Minimum of 3 years of experience with
Active Directory or other LDAP management
of users and computers. Minimum of 3 Experienced in the monitoring of complex computing environments including
prior NOC or Call-Center or Help-Desk experience.
Skills
Required: Experience with
monitoring
and
patch management
systems. Familiarity with firewalls, switches, and networking concepts. Ability to interact with and effectively present information to employees, management and customer. Knowledgeable of all aspects of
incident management lifecycle (logging, categorization, resolution, monitor, escalation, closure, SOP / documentation update).
Excellent written and verbal communication skills including ability to effectively document processes. Network
troubleshooting
skills in LAN, WAN, WLAN environments, VDI vCenter / vSphere, ESXi, Active Directory, Exchange, Office 365 (O365), VMware or Citrix and related support tools. Knowledge of
Server
operating systems, DHCP, DNS, WINS, TCP / IP networking. Ability to pay attention to detail and ability to maintain high quality standards required. Knowledge of service architecture, design, resource configuration, and business impact of events and symptoms. Expertise in monitoring tools, ITSM tools, backup and DR tools. Knowledge of incident models, diagnostic tools, methods. Excellent analytical skills.
Licenses/Certifications Required
Cisco Certified Network Professional (
CCNP
)
Licenses/Certifications Preferred
Certified Information Systems Security Professional (
CISSP
)
Microsoft Certified Information Technology Professional (
MCITP
) in Exchange
Microsoft Certified Technology Specialist (
MCTS
)