The MathWorks Inc
Desktop Support Technician
The MathWorks Inc, Natick, Massachusetts, us, 01760
MathWorks staff enjoy a hybrid work model of home-office and in-office days.
Join a dynamic IT Support team and apply your skills to support the daily computing needs of MathWorks staff. You will engage with end-users via phone, chat, e-mail, and Intranet and perform problem determination remotely as well as at users' on-campus workstations.
Expand your IT knowledge by participating in projects and working with different areas of the organization to prepare for your next career step at MathWorks.
Responsibilities
Install, configure, and troubleshoot computer systems and applications including desktops, laptops, network equipment, operating systems, desktop software and enterprise applicationsSupport online, on-premise, and off-site meetings and eventsSet up and manage common-area systems such as conference room AV equipment, recording and broadcast systems, digital signageResolve help tickets accurately and in a timely manner. Adhere to SLAs and group practices.Collaborate with team members and with other IT groups to resolve complex issuesPerform project work as assigned, e.g., document solutions, develop guidelines, investigate persistent problems, automate routine tasksMinimum Qualifications
A bachelor's degree is required.Candidates for this position must be authorized to work in the United States on a full-time basis for any employer without restriction.Visa sponsorship will not be provided for this position.Additional Qualifications
BS/BA Degree in Computer Science, Computer Engineering, Information Systems or equivalent2-3 years of IT support, including experience with networked PC equipmentProficiency with Operating Systems and desktop software including the Microsoft ecosystemKnowledge of networking principles, topology, and protocolsCustomer focus and dedication to customer satisfactionUNIX, Linux, Mac, SharePoint, Webex, AV knowledge a plus.
Join a dynamic IT Support team and apply your skills to support the daily computing needs of MathWorks staff. You will engage with end-users via phone, chat, e-mail, and Intranet and perform problem determination remotely as well as at users' on-campus workstations.
Expand your IT knowledge by participating in projects and working with different areas of the organization to prepare for your next career step at MathWorks.
Responsibilities
Install, configure, and troubleshoot computer systems and applications including desktops, laptops, network equipment, operating systems, desktop software and enterprise applicationsSupport online, on-premise, and off-site meetings and eventsSet up and manage common-area systems such as conference room AV equipment, recording and broadcast systems, digital signageResolve help tickets accurately and in a timely manner. Adhere to SLAs and group practices.Collaborate with team members and with other IT groups to resolve complex issuesPerform project work as assigned, e.g., document solutions, develop guidelines, investigate persistent problems, automate routine tasksMinimum Qualifications
A bachelor's degree is required.Candidates for this position must be authorized to work in the United States on a full-time basis for any employer without restriction.Visa sponsorship will not be provided for this position.Additional Qualifications
BS/BA Degree in Computer Science, Computer Engineering, Information Systems or equivalent2-3 years of IT support, including experience with networked PC equipmentProficiency with Operating Systems and desktop software including the Microsoft ecosystemKnowledge of networking principles, topology, and protocolsCustomer focus and dedication to customer satisfactionUNIX, Linux, Mac, SharePoint, Webex, AV knowledge a plus.