MILLENNIUMSOFT
Chargeback Analyst
MILLENNIUMSOFT, Vernon Hills, Illinois, United States, 60061
Position : Chargeback Analyst
Location : Vernon Hills, IL
Duration : 6 Months Contract
Total Hours/week :40.00
1st Shift
Description:
This position is responsible for processing distributor chargebacks and sales tracings in an efficient and accurate manner for all US business segments. This position is accountable to format, load, reconcile and process distributor tracings and chargebacks including the resolution of all non-pricing errors. Responsibilities include coordination of end customer account research and maintenance as well as partner cross reference maintenance.
This position will embrace standard procedures, utilize systems and tools effectively, and practice sound analytical judgment in their processing to optimize US Region results and overall financial risk.
Accountable for all aspects of the chargeback process including submissions, error resolution, variance reporting, AR reconciliation support, and distributor chargeback settlements
Collaborate with our distributor partners to support business process continuous improvement activities, conduct root cause analysis, and determine error prevention solutions
Partner with customer data management, contracting, membership, and other Client teams to responsively address distributor chargeback related issues and claim processing errors
Exercise appropriate controls to minimize disputed chargeback financial exposure and rebate reserves across all businesses
Efficiently research, match and maintain customer master data with regards to timely dispute resolution and Distributor Partner Cross Referencing and the creation and management of Non-Transactional accounts
Consistently practice policies, procedures, and processes to harmonize all aspects of distributor operations, with appropriate flexibility to meet customer/market needs and dynamics
Maintain chargeback related training material and updated desktop procedures in order ensure standard team practices that adhere to best practice efficiency and accuracy
Document any identified gaps in chargeback procedures and work with the team leaders and managers to find resolution
Provide reporting for your assigned distributors and tasks to keep leaders informed
Qualifications:
BA/BS required
(In lieu of a Bachelor’s Degree, 3+ years’ experience in commercial contract and/or chargeback operations management)
1+ years’ experience in commercial contract and / or chargeback operations, including distributor relationship management, continuous improvement, transactional contracting and/or chargeback technologies
Experience in ERP (SAP / Vistex)
Strong technical skills in MS Access and MS Excel solutions
Solid communication and customer centric skills in order to adapt to customer needs while maintaining Client’s values
Analytical problem solver with business acumen. Able to evaluate key business drivers and develop clear solution recommendations
Ability to plan, organize, and manage a variable work load and meet schedules with accurate results
Ability to work well in a matrixed team environment, self-motivated and able to work independently while achieving expectations
Location : Vernon Hills, IL
Duration : 6 Months Contract
Total Hours/week :40.00
1st Shift
Description:
This position is responsible for processing distributor chargebacks and sales tracings in an efficient and accurate manner for all US business segments. This position is accountable to format, load, reconcile and process distributor tracings and chargebacks including the resolution of all non-pricing errors. Responsibilities include coordination of end customer account research and maintenance as well as partner cross reference maintenance.
This position will embrace standard procedures, utilize systems and tools effectively, and practice sound analytical judgment in their processing to optimize US Region results and overall financial risk.
Accountable for all aspects of the chargeback process including submissions, error resolution, variance reporting, AR reconciliation support, and distributor chargeback settlements
Collaborate with our distributor partners to support business process continuous improvement activities, conduct root cause analysis, and determine error prevention solutions
Partner with customer data management, contracting, membership, and other Client teams to responsively address distributor chargeback related issues and claim processing errors
Exercise appropriate controls to minimize disputed chargeback financial exposure and rebate reserves across all businesses
Efficiently research, match and maintain customer master data with regards to timely dispute resolution and Distributor Partner Cross Referencing and the creation and management of Non-Transactional accounts
Consistently practice policies, procedures, and processes to harmonize all aspects of distributor operations, with appropriate flexibility to meet customer/market needs and dynamics
Maintain chargeback related training material and updated desktop procedures in order ensure standard team practices that adhere to best practice efficiency and accuracy
Document any identified gaps in chargeback procedures and work with the team leaders and managers to find resolution
Provide reporting for your assigned distributors and tasks to keep leaders informed
Qualifications:
BA/BS required
(In lieu of a Bachelor’s Degree, 3+ years’ experience in commercial contract and/or chargeback operations management)
1+ years’ experience in commercial contract and / or chargeback operations, including distributor relationship management, continuous improvement, transactional contracting and/or chargeback technologies
Experience in ERP (SAP / Vistex)
Strong technical skills in MS Access and MS Excel solutions
Solid communication and customer centric skills in order to adapt to customer needs while maintaining Client’s values
Analytical problem solver with business acumen. Able to evaluate key business drivers and develop clear solution recommendations
Ability to plan, organize, and manage a variable work load and meet schedules with accurate results
Ability to work well in a matrixed team environment, self-motivated and able to work independently while achieving expectations