Abacus
Senior System Support Analyst Contractor
Abacus, Henderson, Nevada, us, 89077
Task Order NumberTask Order NameSenior System Support Analyst Contract ServicesCategoryIT Support Staff Services (Operations)Job ClassificationSenior System Support Analyst ContractorTask Order Description
The purpose of this task order is to bring aboard a Senior System Support AnalystContractor. This is the advanced level of the System Support Analyst series. Under generalsupervision, performs complex systems analysis, architecture, engineering, management,nd operations work in support of mission critical technology systems; and performs relatedduties as assigned.PriorityNormalEstimated Start Date9/26/2022Estimated Duration12 Months, with the potential option to renew based on funding availability and performance.Work Schedule7:30 - 5:30 Mon-ThursLocation of WorkTelework and/or:
Department of Information TechnologyCity of Henderson City Hall240 S Water Street 1 st floorHenderson, NV 89015DeliverablesTimely deliverables will be expected based on assignments provided and will be discussed in conjunction with assignments.RequiredSkills and Experience
Serves as project technical lead for assigned projects; provides input for project scope and objectives, work plans, resource plans, and status reports; conducts meetings; tracks progress; reviews project deliverables; provides advanced level technical support and mentoring to technical and professional staff.Implements new commercial off the shelf systems; designs and develops custom add-ons such as data management forms, interfaces, reports, and web services based on requirements; interacts with and oversees vendor activities during system implementations; designs and develops new custom software, including full featured applications with data management forms, reports, interfaces and web services; supports and enhances existing custom software.Provides administration and support for enterprise custom developed systems, hosted systems, and/or commercial off-the-shelf systems; acts as server administrator for assigned systems (performs maintenance, security updates and administrative work to keep application servers operational); ensures adherence to internal and external security standards; tracks system operations to ensure optimum efficiency; monitors log files to identify issues and determine the root cause of outages; troubleshoots and resolves issues; works with vendors as required; simulates problems to test and evaluate potential solutions; develops documentation related to system configuration, maintenance and support.Research, tests, and evaluates emerging technologies; views and assesses product demonstrations; makes recommendations on new technology solutions.Develops tools to enhance current processes for process improvement purposes; builds and executes strategies for automating processes to accelerate and enable self-service and continuously improve the responsiveness of IT services.
DesiredSkills and Experience
Programming languages and development environments such as C#, .Net, PeopleTools, Team Foundation Server; scripting languages such as Korn, Bourne and C Shell for Unix and PowerShell for Windows; web server software such as IIS, Apache, Tomcat; database environments such as Oracle and SQL Server; Structure Query Language such as SQL, PL/SQL or T-SQL; principles and practices of systems implementation and software development such as Waterfall and Agile.Experience with Land permitting software (Energov)
Payment for Services
Vendor may submit invoices for services rendered on a monthly basis. Invoices must identify the resource name, hourly rate, hours worked, total cost and a short description of services provided.
Process Overview
For each staffing services request, an 'initial' Task Order must be completed and sent to the Senior Administrative Analyst. The Senior Administrative Analyst reviews the Task Order to ensure it is complete and accurate. An initial Task Order includes all information except the Task Order Number which is assigned by the Senior Administrative Analyst. The Senior Administrative Analyst assigns the number.Based on the Task Order category type, the Senior Administrative Analyst sends the Task Order to selected vendors for review and submittal of resource resumes.The Senior Administrative Analyst receives resource resumes from the vendors and forwards to the Project Point of Contact and selection team (division manager or designee) for review.The Project Point of Contact reviews the resumes and informs the Senior Administrative Analyst what vendor staff they want to interview.The Senior Administrative Analyst coordinates interviews with the vendor, resources and Project Point of Contact.The interviews are conducted by the Project Point of Contract and Division Manager or designee,The Project Point of Contact and the Division Manager or designee selects the appropriate vendor staff and informs the Senior Administrative Analyst of the selection.The Senior Administrative Analyst completes the 'formal' Notice to Proceed letter and submits to the selected vendor for execution.
Usage Instructions
Task Order Number
- Unique identifier of the Task Order assigned by administrative support staff (fy-###, 09-001).
Task Order Name
- Identify the name of the project the services will be supporting (ie., PeopleSoft Absence Management, Technical Writing, Open Desktop Deployment, etc.).
Category -
Identify the category number and name from which services are being requested.
Category NumberService Category
pplication Development Support Services Computer Programming Services Computer Systems Analysis Support Services Computer Systems Security Services Database Management Services Desktop Support Services Electronic Document Management System (EDMS ) Services Electronic Commerce/EDI Services GIS Support Services Help Desk Support Services IT Business Analyst Services IT Support Staff Services (Operations) IT Training Services Network Support Services Network Security Services Professional Services Project Management Services Quality Assurance Support Services Report Writing/Development Services Strategic Planning Support Services Telecommunications Services Unix Administration Support Services Website Administration and Content Management Support Services Windows Administration Support Services Wireless Networking Services
Job Classification
- Identify the job title from the vendor's services list that best fits the services you need (i.e., Windows Administrator, Information Security Specialist, etc.). If vendors have different job titles, use the one with the best fit and aligns with all titles or provide a generic title that aligns with all titles.
Task Order Description
- Provide a brief explanation of the project the services will be supporting.
Priority
- Identify if this is Normal or Urgent priority. This indicates to the vendor that the turn-around time needs to be of normal duration or a bit quicker.
Estimated Start Date
- Identify the date you wish to have services start.
Estimated Duration
- Identify, in weeks, how long the services are required.
Work Schedule
- Identify the work schedule for the services to be provided (i.e., Mon-Thurs, 7:30a - 5:30p).
Location of Work
- Identify the location at which the services will be provided (i.e., 240 Water Street, City Hall).
Deliverables
- Identify the work products to be produced by the services (i.e., Requirements Documents (format to be provided), Architectural Design and As-builts Documents (format to be provided), Installation Instructions, etc.).
Required Skills and Experience
- Identify the years of experience and the skill set the services must provide. These are the minimum requirements (i.e., 5+ years of experience with C# .Net developing business applications; Use of Team Foundation Server for source code control and automated testing; Ability to interview users for functional requirements and document those requirements; Ability to create application Test Plans, etc.).
Desired Skills and Experience
- Identify any additional experience and skills the services should provide. These are the additional requirements that will make a resource more desirable and valuable.
Task Order Point of Contact
- This is always the Senior Administrative Analyst.
Project Point of Contact
- Identify the name, phone number and email address of the person submitting the Task Order.
The purpose of this task order is to bring aboard a Senior System Support AnalystContractor. This is the advanced level of the System Support Analyst series. Under generalsupervision, performs complex systems analysis, architecture, engineering, management,nd operations work in support of mission critical technology systems; and performs relatedduties as assigned.PriorityNormalEstimated Start Date9/26/2022Estimated Duration12 Months, with the potential option to renew based on funding availability and performance.Work Schedule7:30 - 5:30 Mon-ThursLocation of WorkTelework and/or:
Department of Information TechnologyCity of Henderson City Hall240 S Water Street 1 st floorHenderson, NV 89015DeliverablesTimely deliverables will be expected based on assignments provided and will be discussed in conjunction with assignments.RequiredSkills and Experience
Serves as project technical lead for assigned projects; provides input for project scope and objectives, work plans, resource plans, and status reports; conducts meetings; tracks progress; reviews project deliverables; provides advanced level technical support and mentoring to technical and professional staff.Implements new commercial off the shelf systems; designs and develops custom add-ons such as data management forms, interfaces, reports, and web services based on requirements; interacts with and oversees vendor activities during system implementations; designs and develops new custom software, including full featured applications with data management forms, reports, interfaces and web services; supports and enhances existing custom software.Provides administration and support for enterprise custom developed systems, hosted systems, and/or commercial off-the-shelf systems; acts as server administrator for assigned systems (performs maintenance, security updates and administrative work to keep application servers operational); ensures adherence to internal and external security standards; tracks system operations to ensure optimum efficiency; monitors log files to identify issues and determine the root cause of outages; troubleshoots and resolves issues; works with vendors as required; simulates problems to test and evaluate potential solutions; develops documentation related to system configuration, maintenance and support.Research, tests, and evaluates emerging technologies; views and assesses product demonstrations; makes recommendations on new technology solutions.Develops tools to enhance current processes for process improvement purposes; builds and executes strategies for automating processes to accelerate and enable self-service and continuously improve the responsiveness of IT services.
DesiredSkills and Experience
Programming languages and development environments such as C#, .Net, PeopleTools, Team Foundation Server; scripting languages such as Korn, Bourne and C Shell for Unix and PowerShell for Windows; web server software such as IIS, Apache, Tomcat; database environments such as Oracle and SQL Server; Structure Query Language such as SQL, PL/SQL or T-SQL; principles and practices of systems implementation and software development such as Waterfall and Agile.Experience with Land permitting software (Energov)
Payment for Services
Vendor may submit invoices for services rendered on a monthly basis. Invoices must identify the resource name, hourly rate, hours worked, total cost and a short description of services provided.
Process Overview
For each staffing services request, an 'initial' Task Order must be completed and sent to the Senior Administrative Analyst. The Senior Administrative Analyst reviews the Task Order to ensure it is complete and accurate. An initial Task Order includes all information except the Task Order Number which is assigned by the Senior Administrative Analyst. The Senior Administrative Analyst assigns the number.Based on the Task Order category type, the Senior Administrative Analyst sends the Task Order to selected vendors for review and submittal of resource resumes.The Senior Administrative Analyst receives resource resumes from the vendors and forwards to the Project Point of Contact and selection team (division manager or designee) for review.The Project Point of Contact reviews the resumes and informs the Senior Administrative Analyst what vendor staff they want to interview.The Senior Administrative Analyst coordinates interviews with the vendor, resources and Project Point of Contact.The interviews are conducted by the Project Point of Contract and Division Manager or designee,The Project Point of Contact and the Division Manager or designee selects the appropriate vendor staff and informs the Senior Administrative Analyst of the selection.The Senior Administrative Analyst completes the 'formal' Notice to Proceed letter and submits to the selected vendor for execution.
Usage Instructions
Task Order Number
- Unique identifier of the Task Order assigned by administrative support staff (fy-###, 09-001).
Task Order Name
- Identify the name of the project the services will be supporting (ie., PeopleSoft Absence Management, Technical Writing, Open Desktop Deployment, etc.).
Category -
Identify the category number and name from which services are being requested.
Category NumberService Category
pplication Development Support Services Computer Programming Services Computer Systems Analysis Support Services Computer Systems Security Services Database Management Services Desktop Support Services Electronic Document Management System (EDMS ) Services Electronic Commerce/EDI Services GIS Support Services Help Desk Support Services IT Business Analyst Services IT Support Staff Services (Operations) IT Training Services Network Support Services Network Security Services Professional Services Project Management Services Quality Assurance Support Services Report Writing/Development Services Strategic Planning Support Services Telecommunications Services Unix Administration Support Services Website Administration and Content Management Support Services Windows Administration Support Services Wireless Networking Services
Job Classification
- Identify the job title from the vendor's services list that best fits the services you need (i.e., Windows Administrator, Information Security Specialist, etc.). If vendors have different job titles, use the one with the best fit and aligns with all titles or provide a generic title that aligns with all titles.
Task Order Description
- Provide a brief explanation of the project the services will be supporting.
Priority
- Identify if this is Normal or Urgent priority. This indicates to the vendor that the turn-around time needs to be of normal duration or a bit quicker.
Estimated Start Date
- Identify the date you wish to have services start.
Estimated Duration
- Identify, in weeks, how long the services are required.
Work Schedule
- Identify the work schedule for the services to be provided (i.e., Mon-Thurs, 7:30a - 5:30p).
Location of Work
- Identify the location at which the services will be provided (i.e., 240 Water Street, City Hall).
Deliverables
- Identify the work products to be produced by the services (i.e., Requirements Documents (format to be provided), Architectural Design and As-builts Documents (format to be provided), Installation Instructions, etc.).
Required Skills and Experience
- Identify the years of experience and the skill set the services must provide. These are the minimum requirements (i.e., 5+ years of experience with C# .Net developing business applications; Use of Team Foundation Server for source code control and automated testing; Ability to interview users for functional requirements and document those requirements; Ability to create application Test Plans, etc.).
Desired Skills and Experience
- Identify any additional experience and skills the services should provide. These are the additional requirements that will make a resource more desirable and valuable.
Task Order Point of Contact
- This is always the Senior Administrative Analyst.
Project Point of Contact
- Identify the name, phone number and email address of the person submitting the Task Order.