AA2IT
Desktop Support Technician - Reading, PA
AA2IT, Reading, Pennsylvania, United States, 19610
Location:2800 Centre Ave, Reading PA
Is this position remote or in person? In-person. What will the primary day-to-day responsibilities entail for this person? Creating and resolving Desktop issues For First Energy employees in Solution Café/Store front office onsite, and Remote. Primary duties will include standard desktop/Laptop break/fix items • Receive user calls via phone or Walk-ups and offer support. • Troubleshoot system, office, hardware, and business applications • Management and installation of equipment in the meeting room (projector, laptop, and videoconference) • Monitor calls, incidents and requests using client provided ServiceNow tool.
What is the TOP 2 required skills that candidates must have? Great Customer Service, Desktop Support (Win10 and Office 365). What will the work schedule be for this position? (M-F) 7:30am-4:30pm. Overtime? No. On-call? No. How many overall years of experience should this person have? 12-24 months Enterprise Desktop Support. Do they need any specific certifications or education? CompTIA A+ Great to have. If a contract to hire what is the conversion rate? Not more than $23 Contract How many miles per day will the contractor be driving? No. What is the exact work location or city, state, zip? 2800 Centre Ave Reading PA 19605. How soon will candidate review and interviews start? Wednesday 04/17/2023 Do you have upcoming vacations or time out of the office? 4/18 - 4/21
Is this position remote or in person? In-person. What will the primary day-to-day responsibilities entail for this person? Creating and resolving Desktop issues For First Energy employees in Solution Café/Store front office onsite, and Remote. Primary duties will include standard desktop/Laptop break/fix items • Receive user calls via phone or Walk-ups and offer support. • Troubleshoot system, office, hardware, and business applications • Management and installation of equipment in the meeting room (projector, laptop, and videoconference) • Monitor calls, incidents and requests using client provided ServiceNow tool.
What is the TOP 2 required skills that candidates must have? Great Customer Service, Desktop Support (Win10 and Office 365). What will the work schedule be for this position? (M-F) 7:30am-4:30pm. Overtime? No. On-call? No. How many overall years of experience should this person have? 12-24 months Enterprise Desktop Support. Do they need any specific certifications or education? CompTIA A+ Great to have. If a contract to hire what is the conversion rate? Not more than $23 Contract How many miles per day will the contractor be driving? No. What is the exact work location or city, state, zip? 2800 Centre Ave Reading PA 19605. How soon will candidate review and interviews start? Wednesday 04/17/2023 Do you have upcoming vacations or time out of the office? 4/18 - 4/21