Midas Consulting
Help Desk Analyst - Level 1
Midas Consulting, New London, Connecticut, us, 06320
Requisition ID - 60999Requisition Name - Help Desk Analyst - Level 1Folder - DCF (Piggy Back)Customer - CT DCF - Department of Children and FamiliesEstimated Duration - 08/07/2023 - 08/04/2024WORK SCHEDULE: Full-Time 40hrs - Monday - Friday, 8 AM - 5 PMMax Pay - $35 C2C, on W2 - $30/hr.Address - Onsite - 1225 Silver St Middletown, Connecticut
Description
3. SCOPE OF WORKThe candidate will provide telephone and remote-control support for level one computer issues and participate in the processing and maintenance of DCF User Administration forms. primary focus of this candidate will be receiving forms for agency staff, verifying completeness, making necessary changes to system administration and proper retention of the forms. Attention to detail and ability to follow protocols is essential. Communication with agency supervisors and other agencies is required.
POSITION ROLE AND DELIVERABLESWe currently need a Help Desk Technician to provide level one technical support and to process agency user forms for user moves, adds and changes. The home location will be the central office in Hartford. Attention to detail and maintaining a customer focus is essential. The Technician will need to provide responsive support to agency end users and escalate as necessary. The incumbent will need to be able to review forms for completeness and assist customers with properly completing the forms. They will follow agency procedures for creating and modifying user accounts on various agency systems. Some interaction with other state agencies will be required to complete the required processing.
REQUIRED SKILLS AND EXPERIENCEIn addition, the agencyrequires:A minimum of one (1) year of prior experience demonstrating the following knowledgeand skills:1. PC Hardware and software installation2. End user support - face to face and via telephone3. Excellent customer service skillsIt's highly desirable that the candidate also have:1. Experience with computer system and user administration.2. Technical familiarity with Microsoft Active Directory.3. Experience with Windows 104. Experience with Office 3655. Experience with Device Management, Device Imaging, Device Troubleshooting
Additional Details:
Candidate Must Be LocalWorks on-site in Middletown, CTMust pass drug screeningMust pass background check (local, state police, fbi)Must possess ct driver's licenseMust be able to driveMust be able to lift 25lbs
Description
3. SCOPE OF WORKThe candidate will provide telephone and remote-control support for level one computer issues and participate in the processing and maintenance of DCF User Administration forms. primary focus of this candidate will be receiving forms for agency staff, verifying completeness, making necessary changes to system administration and proper retention of the forms. Attention to detail and ability to follow protocols is essential. Communication with agency supervisors and other agencies is required.
POSITION ROLE AND DELIVERABLESWe currently need a Help Desk Technician to provide level one technical support and to process agency user forms for user moves, adds and changes. The home location will be the central office in Hartford. Attention to detail and maintaining a customer focus is essential. The Technician will need to provide responsive support to agency end users and escalate as necessary. The incumbent will need to be able to review forms for completeness and assist customers with properly completing the forms. They will follow agency procedures for creating and modifying user accounts on various agency systems. Some interaction with other state agencies will be required to complete the required processing.
REQUIRED SKILLS AND EXPERIENCEIn addition, the agencyrequires:A minimum of one (1) year of prior experience demonstrating the following knowledgeand skills:1. PC Hardware and software installation2. End user support - face to face and via telephone3. Excellent customer service skillsIt's highly desirable that the candidate also have:1. Experience with computer system and user administration.2. Technical familiarity with Microsoft Active Directory.3. Experience with Windows 104. Experience with Office 3655. Experience with Device Management, Device Imaging, Device Troubleshooting
Additional Details:
Candidate Must Be LocalWorks on-site in Middletown, CTMust pass drug screeningMust pass background check (local, state police, fbi)Must possess ct driver's licenseMust be able to driveMust be able to lift 25lbs