1st Franklin Financial
Customer Service Representative- Muscle Shoals, AL
1st Franklin Financial, Muscle Shoals, Alabama, United States, 35661
Job Description
Join the 1st Franklin team as a
Customer Service Representative.
Salary: $14.00 to $15.75 per hour
This position leverages interpersonal skills, and business knowledge to meet the needs of our customers. This position works closely with the Branch Manager and staff to build relationships and identify the needs of customers. The Customer Service Representative is knowledgeable of features of products and services to drive that exceptional customer experience. The
CSR
interviews customers utilizing professionalism, patience, curiosity, and a results-oriented manner.
Principal Accountabilities and Key Activities
Identifies and responds to customer needs in a timely and efficient mannerBuilds internal and external relationshipsEnsures customer confidentiality and private information is maintainedInterviews customers and process applications, making recommendations for product and services approvalProcesses payments, verifies cash, endorsements, issues receipts, ACH, etc.Prepare and present assigned daily marketing offersResponsible for assigned collection of customer accountsCompiles and maintains records of all daily assigned tasksEducation, Qualifications and Experience
High School Diploma or equivalentAbility to meet current Licensing requirements of various States and Federal regulatorsDemonstrate the ability to analyze relevant information and apply individual judgmentAdvanced interpersonal relationship skills at a variety of levels and greatly differing social and business settingsAbility to maintain confidential business and personal informationAction and result focusedStrong communication skills (verbal / written / interpersonal)Proficient with MS Office Suite productsMust possess a valid driver's license and the ability to operate an automobile
About Us:
1st Franklin Financial Corporation has been a family run company for over 80 years. Our goal is to provide financial solutions across our footprint. Today we have over 350 offices across the Southeast and continue to expand into new territory. We offer you the potential to earn an annual salary. To support your growth, we also offer training programs and other developmental opportunities for employees. Benefits include competitive pay, bonus potential, medical, dental, vision, 401(k), paid time off, paid holidays, and paid volunteer time.
Join the 1st Franklin team as a
Customer Service Representative.
Salary: $14.00 to $15.75 per hour
This position leverages interpersonal skills, and business knowledge to meet the needs of our customers. This position works closely with the Branch Manager and staff to build relationships and identify the needs of customers. The Customer Service Representative is knowledgeable of features of products and services to drive that exceptional customer experience. The
CSR
interviews customers utilizing professionalism, patience, curiosity, and a results-oriented manner.
Principal Accountabilities and Key Activities
Identifies and responds to customer needs in a timely and efficient mannerBuilds internal and external relationshipsEnsures customer confidentiality and private information is maintainedInterviews customers and process applications, making recommendations for product and services approvalProcesses payments, verifies cash, endorsements, issues receipts, ACH, etc.Prepare and present assigned daily marketing offersResponsible for assigned collection of customer accountsCompiles and maintains records of all daily assigned tasksEducation, Qualifications and Experience
High School Diploma or equivalentAbility to meet current Licensing requirements of various States and Federal regulatorsDemonstrate the ability to analyze relevant information and apply individual judgmentAdvanced interpersonal relationship skills at a variety of levels and greatly differing social and business settingsAbility to maintain confidential business and personal informationAction and result focusedStrong communication skills (verbal / written / interpersonal)Proficient with MS Office Suite productsMust possess a valid driver's license and the ability to operate an automobile
About Us:
1st Franklin Financial Corporation has been a family run company for over 80 years. Our goal is to provide financial solutions across our footprint. Today we have over 350 offices across the Southeast and continue to expand into new territory. We offer you the potential to earn an annual salary. To support your growth, we also offer training programs and other developmental opportunities for employees. Benefits include competitive pay, bonus potential, medical, dental, vision, 401(k), paid time off, paid holidays, and paid volunteer time.