Penn Foster
User Experience Designer II
Penn Foster, Des Plaines, Illinois, us, 60019
Job Description:Job Summary – UX Architect II
Reporting to the Manager of UX and Instructional Design, the User Experience Architect is an attentive listener and is highly collaborative. He or she is accountable for communicating design thinking insights both verbally and visually in the form of user flows, task analyses, low to medium fidelity wireframes, the Help UI (WalkMe), etc. They are familiar with framing problems/solutions while considering the context, knowledge level, and point of view of the user. This position maintains a healthy balance between UX and the Help UI where a successful candidate brings a humble, teachable attitude and a team-oriented approach.Responsibilities include but are not limited to:Live and remote user test planning, facilitation, and moderation;Create user flows, task analyses, wireframes, journey maps, and other UX artifacts;Work closely with account, product, instructional design, visual design, front-end and dev teams;Contribute to the maintenance of UX standards, documentation; evangelize best UX practices;Develop and strengthen content for assisting the user via the Help UI (in-context assistance);Collaborate with UX and product owners to establish a seamless, user-centered experience in the Help UI;Oversee reporting and analysis of Help UI metrics; proactively anticipate opportunities presented by the data;Maintain expert, detailed knowledge of the Help UI, with the ability to train other team members;Troubleshoot technical issues and address user segmentation;Qualifications:Bachelors’ degree in visual design, computer science, HCI/Human factors, or similar;3+ years of web design and/or usability experience, with an understanding of user interface design, planning and conducting usability tests, disseminating and presenting research findings;Knowledge of front-end development (HTML, CSS, etc.) processes and methodology, specifically as applied to web-based applications;Some experience with complex web interfaces, forms, and data visualizations;Solid communication and organization skills;Proficiency with tools such as Adobe Creative Suite, Axure RP, Sketch, WalkMe (or other digital adoption platform tool), etc.; and/or creating prototypes with HTML;Familiarity with agile/scrum development process;EEO Statement:Wheels Donlen is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.Wheels Donlen is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law. Wheels is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.
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Reporting to the Manager of UX and Instructional Design, the User Experience Architect is an attentive listener and is highly collaborative. He or she is accountable for communicating design thinking insights both verbally and visually in the form of user flows, task analyses, low to medium fidelity wireframes, the Help UI (WalkMe), etc. They are familiar with framing problems/solutions while considering the context, knowledge level, and point of view of the user. This position maintains a healthy balance between UX and the Help UI where a successful candidate brings a humble, teachable attitude and a team-oriented approach.Responsibilities include but are not limited to:Live and remote user test planning, facilitation, and moderation;Create user flows, task analyses, wireframes, journey maps, and other UX artifacts;Work closely with account, product, instructional design, visual design, front-end and dev teams;Contribute to the maintenance of UX standards, documentation; evangelize best UX practices;Develop and strengthen content for assisting the user via the Help UI (in-context assistance);Collaborate with UX and product owners to establish a seamless, user-centered experience in the Help UI;Oversee reporting and analysis of Help UI metrics; proactively anticipate opportunities presented by the data;Maintain expert, detailed knowledge of the Help UI, with the ability to train other team members;Troubleshoot technical issues and address user segmentation;Qualifications:Bachelors’ degree in visual design, computer science, HCI/Human factors, or similar;3+ years of web design and/or usability experience, with an understanding of user interface design, planning and conducting usability tests, disseminating and presenting research findings;Knowledge of front-end development (HTML, CSS, etc.) processes and methodology, specifically as applied to web-based applications;Some experience with complex web interfaces, forms, and data visualizations;Solid communication and organization skills;Proficiency with tools such as Adobe Creative Suite, Axure RP, Sketch, WalkMe (or other digital adoption platform tool), etc.; and/or creating prototypes with HTML;Familiarity with agile/scrum development process;EEO Statement:Wheels Donlen is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.Wheels Donlen is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law. Wheels is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.
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