The Lodge at Blue Sky
Area Reservations Sales Agent (Remote)
The Lodge at Blue Sky, Coalville, Utah, United States, 84017
Company
At Auberge, we are passionate about our mission to be the best loved operator of one-of-a-kind luxury properties and experiences. We are storytellers and story-makers, delivering simple pleasures and creating indelible memories. Born in Napa and inspired by the most relaxing places in the world, we prize simplicity, comfort and beauty. Whatever role we play in Auberge, and wherever we reside and work, we all live by the view that our core purpose is to enrich people’s lives.
Role Summary
The Area Reservations Sales Agent provides exceptional communication and cultivates curated experiences through direct sales. This position creates, maintains, and monitors the highest level of accuracy for room and suite reservations for three different properties.
Core Responsibilities
Please note that this is not an exhaustive list of everything that needs to be done. Within the Auberge family, our people always find new ways to look after the business, their guests, and their teammates. Within this, the key responsibilities for this position are:
Answer all incoming calls in a professional and friendly demeanor following Auberge Resorts Collection call quality, Forbes standards, and brand standards.Ensure appropriate guest follow-up takes place in a timely and proper fashion, in accordance with the standard operating procedures.Achieve monthly individual & team conversion and revenue goals.Pursue Outbound Revenue Opportunities through our lead management system.Accurately code reservations in the lead reservation system, follow up on leads, and ensure superior guest service.Assist callers with understanding the various seasonal experiences and activities available.Keep current with all communication and hotel information for three properties.Provide detailed notes and comments in the lead management system and PMS regarding guest requests to ensure a quality guest experience.Maintain a standard of 90% or higher on shop calls.Fulfill daily tasks on the Reservations Checklist.Must be willing to work a flexible schedule, and be available to work nights, weekends, and holidays.Must be a cultural ambassador and participate positively in a sales team environment.All other duties as assigned.Required QualificationsMinimum 1 year experience in Reservations or Front Desk or Concierge in a luxury resortExcellent customer service, written and verbal communications and telephone etiquette skillsProficiency with Google Workspace and MS OfficeHigh school graduate or equivalentMust be able to sit for long periods of timeAbility to thrive and succeed in a fast-paced, demanding work environment; must be flexible to changes in direction, routine and scheduleAbility to read and comprehend complex instructions and multitaskAbility to use office equipment in an effective and efficient mannerStrong organizational skillsAbility to work as a team player and accept assignments from multiple individuals
At Auberge, we are passionate about our mission to be the best loved operator of one-of-a-kind luxury properties and experiences. We are storytellers and story-makers, delivering simple pleasures and creating indelible memories. Born in Napa and inspired by the most relaxing places in the world, we prize simplicity, comfort and beauty. Whatever role we play in Auberge, and wherever we reside and work, we all live by the view that our core purpose is to enrich people’s lives.
Role Summary
The Area Reservations Sales Agent provides exceptional communication and cultivates curated experiences through direct sales. This position creates, maintains, and monitors the highest level of accuracy for room and suite reservations for three different properties.
Core Responsibilities
Please note that this is not an exhaustive list of everything that needs to be done. Within the Auberge family, our people always find new ways to look after the business, their guests, and their teammates. Within this, the key responsibilities for this position are:
Answer all incoming calls in a professional and friendly demeanor following Auberge Resorts Collection call quality, Forbes standards, and brand standards.Ensure appropriate guest follow-up takes place in a timely and proper fashion, in accordance with the standard operating procedures.Achieve monthly individual & team conversion and revenue goals.Pursue Outbound Revenue Opportunities through our lead management system.Accurately code reservations in the lead reservation system, follow up on leads, and ensure superior guest service.Assist callers with understanding the various seasonal experiences and activities available.Keep current with all communication and hotel information for three properties.Provide detailed notes and comments in the lead management system and PMS regarding guest requests to ensure a quality guest experience.Maintain a standard of 90% or higher on shop calls.Fulfill daily tasks on the Reservations Checklist.Must be willing to work a flexible schedule, and be available to work nights, weekends, and holidays.Must be a cultural ambassador and participate positively in a sales team environment.All other duties as assigned.Required QualificationsMinimum 1 year experience in Reservations or Front Desk or Concierge in a luxury resortExcellent customer service, written and verbal communications and telephone etiquette skillsProficiency with Google Workspace and MS OfficeHigh school graduate or equivalentMust be able to sit for long periods of timeAbility to thrive and succeed in a fast-paced, demanding work environment; must be flexible to changes in direction, routine and scheduleAbility to read and comprehend complex instructions and multitaskAbility to use office equipment in an effective and efficient mannerStrong organizational skillsAbility to work as a team player and accept assignments from multiple individuals