Kyyba
Client Service Rep II
Kyyba, Wilmington, Ohio, United States, 45177
Training and project can be worked remotely anywhere; they do not have to be local to Ohio. Please make sure you put on the resume that they want to work remote. Please make sure they are completing the speedtest upload and download speeds which should be no less than 10mpbs.2+ years of DMV, lender or dealership state title experience, preferred.Phone skills - Ability to handle a high volume of inbound and outbound calls.Customer Service skills - Responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.Detail Orientation/Problem Solving - Pays close attention to detail and possesses good organizational skills. Identifies and resolves problems in a timely manner; gathers and analyzes information skillfullyVerbal and Written Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; participates in meetings. Ability to write clearly and effectively present ideas and to document activities; to read and interpret written informationTeamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; puts success of team above own interests; able to build morale and group commitments to goals and objectivesAdaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected eventsQuality - Demonstrates accuracy and thoroughness; monitors own work to ensure qualityMicrosoft Office and Windows 7 - Standard working knowledge of Word, Excel, and Outlook as well as Windows 7Dealertrack's teams are comprised of versatile, hardworking, and creative thinkers with diverse skill sets who can adapt to the rapid changes in the automotive and technology industries. Our professionals are committed to changing the way people shop for and purchase vehicles through our connected digital software solutions.
The Job:
Under general supervision, the Customer Support Agent is responsible for managing the transactions that support client needs as well as providing quality and efficient customer service to clients by responding to all customer inquiries regarding services, processes, reports, complaints, and lien placement.
Your Role:
Ensuring contractual obligations are met for each client.Originate loan and title documents for automotive lending transactions in assigned DMV jurisdictions. Documents lead to the origination of, but are not limited to, lien placement, duplicate title, registration, plates, and tags.Respond to client, consumer, or seller inquiries on vehicle titling and registration processes for lenders.Evaluation of process and procedures.Client record management and verifying collateral packets are complete for securing new liens and registration and to take appropriate actions as necessary.Meaningful and successful interactions with prior lenders, dealers, tag agents, and DMVs to ensure successful completion of transactions.Company proprietary software systems are utilized for research and data entry.About Kyyba:
Founded in 1998 and headquartered in Farmington Hills, MI, Kyyba has a global presence delivering high-quality resources and top-notch recruiting services, enabling businesses to effectively respond to organizational changes and technological advances.
At Kyyba, the overall well-being of our employees and their families is important to us. We are proud of our work culture which embodies our core values; incorporating value, passion, excellence, empowerment, and happiness, creates a vibrant and productive atmosphere. We empower our employees with the resources, incentives, and flexibility that they need to support a healthy, balanced, and fulfilling career by providing many valuable benefits and a balanced compensation structure combined with career development.
Disclaimer:
Kyyba is an Equal Opportunity Employer.
Kyyba does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. Minorities / Females / Protected Veterans / Individuals with Disabilities are encouraged to apply. All employment is decided on the basis of qualifications, merit, and business need.
Rewards:
Medical, dental, vision
401k
Term life
Voluntary life and disability insurance
Optional Pre-paid legal plan
Optional Identity theft plan
Optional Medical and dependent FSA
Work-visa sponsorship
Opportunity for advancement
Long-term assignment with opportunity for hire by client
SELECT AWARDS
An INC 5000 company for 10 yearsCorp! Michigan Economic Bright SpotsCrain's Detroit Business Top Staffing Service Companies in DetroitTechServe Alliance Excellence Award- IT and Engineering Staffing & SolutionsBest of MichBusiness winner in HR Wizards & PartnershipsMetro Detroit Elite Category: Recruitment, Selection & Orientation for 101 Best & Brightest101 Best & Brightest Companies to Work for in Michigan
The Job:
Under general supervision, the Customer Support Agent is responsible for managing the transactions that support client needs as well as providing quality and efficient customer service to clients by responding to all customer inquiries regarding services, processes, reports, complaints, and lien placement.
Your Role:
Ensuring contractual obligations are met for each client.Originate loan and title documents for automotive lending transactions in assigned DMV jurisdictions. Documents lead to the origination of, but are not limited to, lien placement, duplicate title, registration, plates, and tags.Respond to client, consumer, or seller inquiries on vehicle titling and registration processes for lenders.Evaluation of process and procedures.Client record management and verifying collateral packets are complete for securing new liens and registration and to take appropriate actions as necessary.Meaningful and successful interactions with prior lenders, dealers, tag agents, and DMVs to ensure successful completion of transactions.Company proprietary software systems are utilized for research and data entry.About Kyyba:
Founded in 1998 and headquartered in Farmington Hills, MI, Kyyba has a global presence delivering high-quality resources and top-notch recruiting services, enabling businesses to effectively respond to organizational changes and technological advances.
At Kyyba, the overall well-being of our employees and their families is important to us. We are proud of our work culture which embodies our core values; incorporating value, passion, excellence, empowerment, and happiness, creates a vibrant and productive atmosphere. We empower our employees with the resources, incentives, and flexibility that they need to support a healthy, balanced, and fulfilling career by providing many valuable benefits and a balanced compensation structure combined with career development.
Disclaimer:
Kyyba is an Equal Opportunity Employer.
Kyyba does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. Minorities / Females / Protected Veterans / Individuals with Disabilities are encouraged to apply. All employment is decided on the basis of qualifications, merit, and business need.
Rewards:
Medical, dental, vision
401k
Term life
Voluntary life and disability insurance
Optional Pre-paid legal plan
Optional Identity theft plan
Optional Medical and dependent FSA
Work-visa sponsorship
Opportunity for advancement
Long-term assignment with opportunity for hire by client
SELECT AWARDS
An INC 5000 company for 10 yearsCorp! Michigan Economic Bright SpotsCrain's Detroit Business Top Staffing Service Companies in DetroitTechServe Alliance Excellence Award- IT and Engineering Staffing & SolutionsBest of MichBusiness winner in HR Wizards & PartnershipsMetro Detroit Elite Category: Recruitment, Selection & Orientation for 101 Best & Brightest101 Best & Brightest Companies to Work for in Michigan