The Resicom Group
Service Coordinator
The Resicom Group, Woodridge, Illinois, United States, 60517
JOB DESCRIPTION
Full service Facilities Maintenance Company based in Woodridge, IL - Providing brand protection through facilities renovation, maintenance and repair. Accepting applications for the full-time position of Service Coordinators
Service Coordinator
Description: Organizing and managing work orders for retailers across the US and Canada.
Resicom is a top provider of 24/7 commercial maintenance services, specializing in serving retailers across the US and Canada. Our clients appreciate our efficiency, effective organization, and strong communication. We are experts in optimizing facility maintenance.
Benefits:
At Resicom, we prioritize our people and their growth, providing competitive pay, a supportive work environment, and ample opportunities for advancement. With over 60% of our managers having started in this role, it serves as a valuable stepping stone for a fulfilling career with us.
Medical insurancePaid holidays and time off401(k) with company matchRecognition and rewardsResponsibilities:
We are looking to hire Service Coordinator for multiple shifts. You'll utilize our work order management system to dispatch and schedule technicians, meet customer commitments, and ensure accurate work order records. Communicating well is key - with clients, their locations, our vendors, and our internal team.
As a Service Coordinator, your role is all about building strong relationships with our valued clients and vendors. You'll ensure smooth, timely communication and timely updates by utilizing various channels such as customer portals, email, texting and verbal communications.
You'll also:
Draft and submit accurate quotes for service requestsAssess and dispatch skilled technicians or subcontractors based on request details and locationProvide detailed status updates and documentation to keep clients informedManage purchase orders and negotiate rates with subcontractors, addressing billing discrepancies as neededRequirements:
Successful candidates for this role care about client satisfaction, are highly organized and skilled communicators. They follow the process to ensure clients receive excellent service consistently.
A productive work stylePrioritize well with a strong desire to meet deadlinesPersuasiveSkills + General Requirements:
High School Diploma / GED or higher3-5 years of proven work experience as a dispatcher, customer service, logistics, or other related fieldWorking knowledge of spreadsheets and internet applicationsExcellent written and verbal communication skillsTyping 40+ wpmExperience with Apple technology a plusPerformance Measurements:
ProductivityClient SatisfactionHelpfulness to teamQuality of communication
Salary for the Service Coordinator position at Resicom: $38,000-$42,000 based on experience. Weekend/off-hour shifts earn additional shift differential.
Full service Facilities Maintenance Company based in Woodridge, IL - Providing brand protection through facilities renovation, maintenance and repair. Accepting applications for the full-time position of Service Coordinators
Service Coordinator
Description: Organizing and managing work orders for retailers across the US and Canada.
Resicom is a top provider of 24/7 commercial maintenance services, specializing in serving retailers across the US and Canada. Our clients appreciate our efficiency, effective organization, and strong communication. We are experts in optimizing facility maintenance.
Benefits:
At Resicom, we prioritize our people and their growth, providing competitive pay, a supportive work environment, and ample opportunities for advancement. With over 60% of our managers having started in this role, it serves as a valuable stepping stone for a fulfilling career with us.
Medical insurancePaid holidays and time off401(k) with company matchRecognition and rewardsResponsibilities:
We are looking to hire Service Coordinator for multiple shifts. You'll utilize our work order management system to dispatch and schedule technicians, meet customer commitments, and ensure accurate work order records. Communicating well is key - with clients, their locations, our vendors, and our internal team.
As a Service Coordinator, your role is all about building strong relationships with our valued clients and vendors. You'll ensure smooth, timely communication and timely updates by utilizing various channels such as customer portals, email, texting and verbal communications.
You'll also:
Draft and submit accurate quotes for service requestsAssess and dispatch skilled technicians or subcontractors based on request details and locationProvide detailed status updates and documentation to keep clients informedManage purchase orders and negotiate rates with subcontractors, addressing billing discrepancies as neededRequirements:
Successful candidates for this role care about client satisfaction, are highly organized and skilled communicators. They follow the process to ensure clients receive excellent service consistently.
A productive work stylePrioritize well with a strong desire to meet deadlinesPersuasiveSkills + General Requirements:
High School Diploma / GED or higher3-5 years of proven work experience as a dispatcher, customer service, logistics, or other related fieldWorking knowledge of spreadsheets and internet applicationsExcellent written and verbal communication skillsTyping 40+ wpmExperience with Apple technology a plusPerformance Measurements:
ProductivityClient SatisfactionHelpfulness to teamQuality of communication
Salary for the Service Coordinator position at Resicom: $38,000-$42,000 based on experience. Weekend/off-hour shifts earn additional shift differential.